Careers with PokerStars

Halfords Media (UK) Ltd. (the "Company") is a wholly owned member of the Rational Group which offers online poker to players. The Company is not involved in the online poker gaming activity, but instead provides certain services to the Rational Group under a service agreement entered into with Halfords Media (IoM) Ltd. (the “Client"), also a wholly owned member of the Rational Group. The services are provided in accordance with the terms of that service agreement.

You will be engaged by the Company to assist in the provision of certain services to the Client. Your specific role will be as indicated below.

Job Purpose

Working to meet requests for all online flash banners. This includes being able to take a project from initial brief through to completion. To work closely with the Senior Flash designer and work as part of team with the other flash designers to support all flash requests.

Key Responsibilities

• Create online flash banners as directed by Traffic Manager and Senior Flash designer.
• Create and modify newsletters as directed by Online Digital Communications Manager.

Essential

• Degree/Diploma in design or equivalent combination of education/experience
• Advanced knowledge of Adobe CS5 software on Mac platform
• Knowledge of Microsoft Office
• A strong portfolio showing a thorough understanding and experience in online flash banner design and production
• Excellent typographic skills
• Ability to work in a fast-paced environment within established processes
• Experience of working within strong Brand guidelines
• Good problem solving skills
• Strong interpersonal and organizational skills with an adaptable and positive attitude
• Action script knowledge a bonus

Desirable

• Knowledge or interest of Poker and online Poker industry

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Halfords Media (UK) Ltd. (the "Company") is a wholly owned member of the Rational Group which offers online poker to players.  This is principally through two leading branded business, Pokerstars and Full Tilt Poker.

The Company is not involved in the online poker gaming activity, but instead provides certain services to the Rational Group under a service agreement entered into with Halfords Media (IoM) Ltd., also a wholly owned member of the Rational Group.  The services are provided in accordance with the terms of that service agreement.

You will be engaged by the Company to assist in the provision of certain services. Your specific role will be as indicated below.

Job Purpose

The online poker sites operated by the Rational Group receive deposits from players.  Players also withdraw from those sites.  The Rational Group refers to those transactions as “Payments”.  The Rational Group requires support in respect of the Payments activity, in terms of ensuring that the processes are working and assisting with reconciling amounts received and paid out.

The Payment Services 1st Line Manager is responsible for managing a Payment Services teamconsisting of Shift Leaders and Payment Services Analysts, providing operational and administrative assistance, guidance and supervision, to motivate staff to achieve high levels of performance, quality and excellent customer service, and to maintain a high degree of adherence to the procedures and service requirements set out by the Rational Group.

Key Responsibilities

• Managing and overseeing the daily duties of Payment Services Shift Leaders and Payment Services Analysts.
• Holding regular one-on-one meetings with individuals to review performance and expectations.
• Conducting mid-year and year-end performance reviews for all direct reports.
• Assisting with training and mentoring of staff where necessary and accurately identifying development needs among individuals.
• Overseeing compliance of all staff with established Rational Group policies and standards.
• Monitoring Shift Leaders and Analysts and assisting in improving performance.
• Reviewing service level indicators, reporting findings and suggesting/actioning points for improvement.
• Supervising allocation of human resources in all available schedules for balanced and controlled coverage of customer service and duties.
• Responding to and helping resolve Payments issues identified as well as addressing any reported issues.
• Reviewing existing Rational Group Payments processes and identifying and recommending enhancements where applicable.
• Ensuring that the payment services team achieves the customer payment targets set by the Rational Group by supervising the processing of cashouts and crediting of manual transactions, as well as other duties.
• Identifying, reporting and following up any bugs, errors or issues impacting the payment processing for the Rational Group.
• Providing a weekly report summarising all tasks conducted and issues raised/dealt with and suggesting action points based on the week's activities.
• Compiling transaction statistics on a weekly/monthly basis, and providing a monthly synopsis and review of the data.
• Ensuring validity and accuracy of actions taken by payments services personnel.
• Following correct procedures for headcount approval and recruitment in respect of necessary hiring requirements.
• Communicating all important information and updates to Shift Leaders and Analysts as well as other parties in the Rational Group as necessary, in a timely fashion.
• Booking, reporting and recording of all holidays, absences, lateness, overtime and unsociable hours for Payment Services staff.
• Be aware of all possible risks of fraud (especially money laundering) and reporting to the appropriate parties in the Rational Group accordingly if the situation presents.
• Participating in Managers’ meetings and other work-related activities as required by the company or the Rational Group.

Skills and Capabilities

Essential

• Commitment to ensuring all tasks and issues are complete, working out-of-hours as necessary.
• Leadership and coaching skills are essential, with managerial and/or supervisory experience desirable.
• Solid interpersonal skills and confidence in people-managing.
• Excellent communication skills, especially with regard to written and spoken English.
• First-rate attention to detail and a customer-service mentality.
• Exceptional organisational skills and a significant degree of initiative.
• Ability to provide outstanding customer service.
• Ability to develop and train personnel, build relationships, and utilize skills of staff most appropriately.
• Ability to manage operations and tasks of personnel effectively.
• Ability to maintain a fair, and consistent set of goals and standards as they apply to all members of staff as a group and individually.
• Ability to adjust priorities and manage time appropriately and wisely in a fast-paced environment or under pressure.
• Diplomacy, patience and the ability to remain courteous when dealing with upset or angry customers, personnel or suppliers.
• Flexibility to meet and adapt to group’s ever changing requirements, procedures and policies, and guide staff through such process.
• Practice of a high level of confidentiality.

Desirable

• Strong knowledge of the group’s payment methodologies, system tools and procedures/policies.
• Educated to degree standard or excellent A level results or eqivalent.
• An all-round understanding of basic computer software especially Word and Excel.
• Ability to thrive in a competitive customer service environment.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The position holder will primarily be responsible for ensuring the reliability and integrity of the underlying financial information at a target company level for a selected group of companies. This will involve reviewing the individual company management information on a regular basis, investigating discrepancies to establish root causes of problems and making recommendations on how to improve processes and internal controls in general. This would involve liaising with other key departments to ensure the information is up to date, accurate and reliable.

The position holder will be heavily involved in the year-end audit preparation and assisting with audit queries.

Key Responsibilities

• Take primary responsibility for the reliability and integrity of the underlying financial information for a selected group of companies.
• Take responsibility for ensuring compliance with policies, procedures, laws and regulations relating to the accounting function.
• Assist with the safeguarding of group assets.
• Maintenance and improvement of internal controls within the Accounts Department.
• Implement process improvements to ensure an economical and efficient use of resources.
• Detailed review of all the profit and loss accounts including transactional analysis.
• Review all balance sheet items in both local currency and USD.
• Investigate discrepancies to establish root causes of problems, make recommendations on how to improve processes and internal controls and implement these changes.
• Prepare quarterly packs for companies assigned to you.
• Assist with the year-end audit preparation and audit queries.
• Ensure that the statutory information is up to date, complete and accurate.
• Work with the Compliance Department for the submission of returns or other compliance information as required.
• Work with the Tax Department to provide information for tax purposes and to assist in resolving tax queries.
• Review salaries for reasonableness, ensure they are correctly classified and tie in with the statutory returns submitted.
• Ensure all intercompany loan accounts balance and management fees are correctly calculated.
• Ensure that subsidiary accounts are in line with what is included in SUN.
• Process Team Pro credits on the gaming system.
• Consultant uploads - amendments to the consultants’ macro, adding new starters and removing leavers.
• Perform specific ad hoc investigations.
• Work on core projects undertaken by the Accounts Department.

Skills and Capabilities

Essential

• Advanced Excel skills
• Qualified Accountant / ACCA / equivalent qualification
• Good communicator
• Good team player but should be able to work independently
• A creative and innovative mind
• Methodical 
• Be a driven, energetic and proactive individual who has a desire to add value in all areas of responsibility

Desirable

• Vision Excel, Vision Executive and SUN experience
• Audit experience would be a distinct advantage
• Project management and process improvement experience
• Experience in Gaming industry and the gaming system within PokerStars

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The position holder will primarily be responsible for ensuring the reliability and integrity of the underlying financial information at a target company level for a selected group of companies. This will involve reviewing the individual company management information on a regular basis, investigating discrepancies to establish root causes of problems and making recommendations on how to improve processes and internal controls in general. This would involve liaising with other key departments to ensure the information is up to date, accurate and reliable.

The position holder will be heavily involved in the year-end audit preparation and assisting with audit queries.

Key Responsibilities

• Take primary responsibility for the reliability and integrity of the underlying financial information for a selected group of companies.
• Take responsibility for ensuring compliance with policies, procedures, laws and regulations relating to the accounting function.
• Assist with the safeguarding of group assets.
• Maintenance and improvement of internal controls within the Accounts Department.
• Implement process improvements to ensure an economical and efficient use of resources.
• Detailed review of all the profit and loss accounts including transactional analysis.
• Review all balance sheet items in both local currency and USD.
• Investigate discrepancies to establish root causes of problems, make recommendations on how to improve processes and internal controls and implement these changes.
• Prepare quarterly packs for companies assigned to you.
• Assist with the year-end audit preparation and audit queries.
• Ensure that the statutory information is up to date, complete and accurate.
• Work with the Compliance Department for the submission of returns or other compliance information as required.
• Work with the Tax Department to provide information for tax purposes and to assist in resolving tax queries.
• Review salaries for reasonableness, ensure they are correctly classified and tie in with the statutory returns submitted.
• Ensure all intercompany loan accounts balance and management fees are correctly calculated.
• Ensure that subsidiary accounts are in line with what is included in SUN.
• Process Team Pro credits on the gaming system.
• Consultant uploads - amendments to the consultants’ macro, adding new starters and removing leavers.
• Perform specific ad hoc investigations.
• Work on core projects undertaken by the Accounts Department.

Skills and Capabilities

Essential

• Advanced Excel skills
• Qualified Accountant / ACCA / equivalent qualification
• Good communicator
• Good team player but should be able to work independently
• A creative and innovative mind
• Methodical 
• Be a driven, energetic and proactive individual who has a desire to add value in all areas of responsibility

Desirable

• Vision Excel, Vision Executive and SUN experience
• Audit experience would be a distinct advantage
• Project management and process improvement experience
• Experience in Gaming industry and the gaming system within PokerStars

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

Halfords Media (UK) Ltd. (the "Company") is a wholly owned member of the Rational Group which offers online poker to players. The Company is not involved in the online poker gaming activity, but instead provides certain services to the Rational Group under a service agreement entered into with Halfords Media (IoM) Ltd. (the "Client"), also a wholly owned member of the Rational Group. The services are provided in accordance with the terms of that service agreement.

You will be engaged by the Company to assist in the provision of certain services to the Client. Your specific role will be as indicated below.

Key Responsibilities

• Administering existing top-level accounts in the region, within guidelines established by the client.
• Assisting the Client in recruiting new affiliates, within the established guidelines
• Recommending to the Client and then managing approved promotions and programs to enhance retention and loyalty of new and existing players referred from affiliates, within established guidelines
• Working with other marketing related departments to determine best practices
• Balancing the needs of the affiliates with the needs of the Client
• Assisting in the development of new affiliate markets within the assigned territory
• Working well in a team environment
• Preparing business proposals in accordance with Client direction

Skills and Capabilities

Essential

• Demonstrable experience in affiliate account management or similar
• Have experience within the on-line gaming industry with particular experience in poker
• Have previous exposure to affiliates in the CIS region
• Have excellent communication skills  -  both written and oral
• Fluent in both Russian and English

Desirable

• Have experience working with affiliate networks outside of gaming
• Have the ability to present ideas and recommendations for business
• Have previous experience in preparing business proposals
• Additional languages are a distinct advantage
• Be willing to travel

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

To deliver significant positive change through identifying, evaluating and executing initiatives that deliver strategic growth for Pokerstars.

The individual will be expected to initiate and lead projects covering new business lines, new markets, investments and global partnerships. They must direct large, multi-function project teams and successfully deliver to aggressive timelines whilst ensuring commercial and quality objectives are met. This is a great opportunity to play a pivotal role in shaping the future direction of the company.

Key Responsibilities

Assist the Director of Group Business Development & Strategy, to identify, evaluate and execute commercial and strategic growth opportunities for the company. Projects may include: new market development; establishing new lines of business, joint ventures or partnerships; executing acquisitions; or strategic initiatives to reduce our cost base or grow our revenue. More specifically, the candidate will be involved in:

Sourcing and Evaluating Projects

• Sourcing new business opportunities through: developing a strong understanding of the industry and its associated trends; developing and growing a network of internal and external business contacts; keeping abreast new technologies; reviewing initiatives in other online businesses.
• Analysing and assessing ideas and proposals submitted by the regional teams (or central business units).
• Supporting  regional teams to fully develop and properly assess local commercial initiatives;
• Helping prioritise opportunities and (for priority projects) developing detailed business cases to assess the risk and benefits of the initiative for Pokerstars;
• Using exceptional influencing and communication skills to (i) present opportunities to senior decision makers and obtain approval and buy-in to projects; (ii) work with and lobby external decision makers (e.g. regulators, business partners) to ensure the best possible operating conditions for the Company; and (iii) secure partnerships for the Company on the best possible terms.

Implementing

• Where appropriate, sourcing and managing external advisors to ensure appropriate expert input on all initiatives;
• Establishing and leading multi disciplinary project teams, drawing on appropriate resources from other departments;
• Leading the team on all aspects a deal, including structuring, valuation analysis, negotiations, due diligence and document preparation;
• Directly leading commercial and contractual negotiations with third parties;
• Project managing all required deliveries on time and budget (work includes scoping, timelines, plans, quality, risks, progress tracking, communication, documentation, budgeting), supported (when necessary) by a delivery manager;
• Prior to the post-launch, or post completion phase, the post holder must ensure that business-as-usual processes are in place for a smooth and comprehensive handover to the relevant business unit.
• Develop and maintain strong relationships with key decision makers and functional groups across the organization to drive both successful project delivery but also to champion Business Development as the “go to” function for delivering significant strategic change;
• Work with Director of Group Business Development & Strategy on overall resource planning for the Business Development team.

Skills and Capabilities

Essential

• Extensive experience (at least 5 years) in senior commercial roles, of which at least 3 should be within new media businesses (gambling sector experience is desirable)
• Experience of leading mergers and aquisition deal teams
• Evidence of successfully delivering concurrent complex projects involving multiple stakeholders in an e-commerce environment;
• Extensive experience of commercial and contractual negotiations;
• Exceptional communicator and negotiator, experienced in influencing both internally and externally at a very high level (and with key governmental decision makers);
• Strong analytical skills, with the ability to assess information (numerical and written) and extract relevant points and summarise in a simple manner.
• A self-starter who is results driven, assertive and organised.
• Working and leading geographically diverse project teams.
• Keen knowledge of the online and offline gaming markets.
• Willingness to travel.

Desirable

• MBA graduate
• Direct senior commercial experience in the online gaming industry
• Financial analysis and modelling skills.

Additional Information

• This position will require the successful candidate to undertake travel as and when required.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The successful individual will be responsible for developing and managing commercial relationships with our major distribution platforms, including Facebook and Apple. In addition they will be responsible for identifying, evaluating and executing commercial and strategic projects to expand distribution for the company's products.

Key Responsibilities

• Manage the day to day commercial relationships with our major distribution platforms, ensuring that we consistently obtain the best return for our investment in the distribution platform and constantly ensuring that the product and marketing teams are maximising the value derived from the distribution platform. Wherever possible, the post holder will ensure that Rational Group products are prioritised over competitor products;
• Build relationships with new platforms, including social networks, mobile, or platforms based on emerging technologies (e.g. smart TV's);
  • Identify and evaluate the worth of the platform (business case)
  • Build internal consensus with the marketing and product teams to ensure that we can deliver on time and on budget on a new platform
  • Develop the commercial relationships with the platform
  • Manage the relationship on a BAU basis
• Run existing US and European sales consultants whose role is to identify and close major mobile distribution deals for us
• Identify and build an equivalent sales consultancy team for Asia
• Over time, build a dedicated account management team whose function will be to ensure that on all significant platforms, Rational Group products are always "front and centre on the shelves"
• Be responsible for managing other business development projects that may be assigned from time to time.

Skills and Capabilities

Essential

• At least 5 years experience gained within senior business development or product management roles in technology, media or telecoms
• Experience of commercial and contractual negotiations with external suppliers and distributors
• Exceptional communicator and negotiator, experiened in influencing both internally and externally
• Strong analytical skills, with the ability to assess information (numerical and written) and extract relevant points and summarise in a simple manner
• A self-starter who is results driven , assertive and organised
• Working and leading geographically diverse project teams
• Knowledge of the online and offline gaming markets
• Ability to undertake travel as and when required

Additional Information

• This position will require the successful candidate to undertake travel as and when required.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The successful candidate will assume responsibility for the protection and exploitation of all of the Rational Group’s IP rights.  This includes management of the Group’s portfolio of trademarks, domain names and patents, as well as providing advice on all aspects of the Group’s other IP such as copyrights, database rights and confidential information.  The candidate will be expected to work closely with the marketing and product departments to provide strategic advice on the development of new brands, and the IT development team on the protection of inventions.  The role also requires the ability to work proactively with internal departments to run seminars designed to educate non-lawyers on a variety of IP issues.

Key Responsibilities

• To provide first class IP legal advice to all departments
• Work with the brand and advertising team to provide global brand management strategy
• Work with the IT development team to provide an effective global patent protection and enforcement strategy
• Build in-house expertise on brand management solutions
• Produce IP legal documents and high quality IP SFPs
• Work closely with third party law firms and trade mark agents around the world
• Provide internal seminars on key IP legal issues
• To manage domain name recovery and file UDRP/Nominet claims
• Provide day to day management of the trade mark portfolio
• Provide day to day management of the patent portfolio
• Provide day to day management of all IP litigation
• Assist with other legal and regulatory matters
• Support and develop junior members of the internal legal team

Skills and Capabilities

Essential

• A minimum of 2-3 years PQE in private practice or in-house as an IP specialist
• Proven trade mark and patent prosecution experience
• Domain name recovery experience
• Proven IP litigation experience in an e-commerce setting
• Ability to work independently

Desirable

• In-house experience in an internet gaming company

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

This role requires an experienced, take charge professional with ability to manage the department’s administration and logistics supporting various colleagues in a busy and fast paced environment. The right candidate will assist with coordination of multiple events spread across a wide geographical area with occasional event duties overlapping.

Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work evenings and weekends.

The event coordinator should have a love for special event management, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.

Key Responsibilities

• Provide departmental organizational and administrative support:
  • Organize internal and external meetings – including cross team/bus unit working meetings/conf calls.
  • Assist with note taking at key department team meetings
  • Collate data for department Directors
  • Maintain, create and develop Powerpoint presentations as requested by team members
  • Responsible for processing and signing off department related invoices and for managing stationery orders
  • Responsible for the Marketing In-Box
  • Manage Sharepoint
  • Provide help and support to team members on an ad-hoc basis as requested by them
• Assist with organisational and administrative aspects of events specific projects. This includes but is not limited to:
  • Managing marketing material process through creating briefs, getting the artwork approved and sending it off to production
  • Managing printing requests
  • Coordinating item transportation
  • Managing financial process on IPOs
  • Managing registration process
  • Coordinating room lists
  • Coordinating external team’s requests at events, etc.
• Assisting Events Senior Staff with admin and organisational aspects of specific projects.
• Providing organizational and administrative support at live events and in the office

Skills and Capabilities

Essential

• Can do attitude with a pro-active approach to workload and a clear drive to excel at all duties
• Demonstrate excellent organizational skills
• Advanced knowledge of Excel, PowerPoint, Sharepoint and Word with previous experience in creation of presentations
• Previous experience in the  Events sector or an Events Degree
• Excellent communication skills across a wide variety of company levels, both internally and externally
• Must hold a valid EU passport or a EU visa and be able to work evenings and weekend

Desirable

• Experience with budget management
• Knowledge of brick & mortar and online poker
• Previous experience in note taking
• Fluent in additional languages

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The role requires an experienced Customer Relationship Management (CRM) Specialist to implement new initiatives to improve the experience and increase lifetime value of customers at all stages of the Customer Lifecycle. This role will be focused on automated CRM, requiring a well-organised, analytical and customer-focused individual.

Key Responsibilities

• Take ownership of projects to improve the communication, experience and offerings to customers; focusing on delivering improved Conversion, Retention and Reactivation of players to deliver strong ROI.
• Focus on delivering automated CRM functionality, providing scale economies across a large customer database.
• Drive continual research on customer behaviour, reacting to findings in the appropriate manner.
• Show a “Group” mindset, building synergies across all of The Rational Group’s platforms and products, utilising all appropriate channels to deliver against role requirements.
• Work closely with the CRM Platforms Team to monitor existing functionality and develop new functionality as the business requires.
• Support the Promotional and Marketing Teams as required, improving marketing deployments and enhancing promotional performance.
• Provide regular performance reports on initiatives in collaboration with Business Intelligence, including performance against KPIs, to the Customer Lifecycle Manager.
• Demonstrate a mindset geared towards testing and continual improvement of Lifecycle Initiatives.
• Document all work in a manner that promotes awareness across the full business.

Skills and Capabilities

Essential

• At least 2 years experience within a digital CRM or similar role, with a focus on lifecycle CRM.
• Experience of implementing Campaign Management / CRM systems in a multi-channel environment.
• Experience of developing targeted, trigger-based customer communication programmes - in particular Email, SMS, Push, and Direct Mail.
• Strong interpersonal skills and the ability to work under pressure, balancing the requirements of a number of key stakeholders.
• Customer-focused and passionate about improving the customer experience.
• Strong analytical abilities.
• Ability to work independently and manage multiple activities simultaneously.

Desirable

• Past employment experience within the Gaming Sector.
• Basic understanding of the eGaming sector, its customers and current challenges.
• Experience of using CRM Systems, such as IBM Unica.
• MBA or equivalent qualification.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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The General Manager’s role and responsibilities include, but are not limited to the following:

Job Purpose

• The Live Rooms Manager is responsible for managing all activities associated with the PokerStars Live Rooms in Europe and North America. In addition, the Live Rooms Manager may be required to manage additional live events in Europe or Worldwide.
• The Live Rooms Manager will oversee the day-to-day gaming and operations of the live room.  This includes, but is not limited to: managing communications; ordering promotional merchandise;  managing  additional PokerStars Live staff, player and equipment logistics; planning significant brand integration; developing catering and entertainment plans (if applicable); assisting players with issues and concerns; and generally being both proactive and reactive, ensuring the success of all aspects of the live room.
• The Live Rooms Manager will also be the key contact with the venue in regards to any sponsored rooms we operate. They will be in charge of managing the relationship and insuring that all contractual obligations are met.

Key Responsibilities

• Working with both internal and external stakeholders, ensuring smooth and successful production.
• Liaising with the website development team, ensuring that information on relevant websites is always up to date and accurate. 

• Recruitment and training of qualified personnel and department heads if applicable. This includes fostering a work environment which promotes teamwork and performance feedback in order to encourage employee satisfaction.

•  Ensuring all expenditures is within budget, including the annual audit.
• Provide leadership and vision to the live room by liaising with the Head of Live Events to develop annual and long range plans within this.
• Evaluating and reporting on the progress of both annual and long range plans.
• Working alongside the Marketing Manager to manage advertising opportunities.  This includes, but is not limited to the overseeing of content production and distribution.
• Ensuring that the Poker Room is in strict accordance with policies and is in compliance with legal and regulatory obligations.  This includes maintaining the highest levels of security and safety at all times.
• Developing tournament schedules and cash game promotions.
• Working alongside the design team to consult on branding and design options within all available spaces.

Skills and Capabilities

Essential

• Solid experience of working within a live gaming operation
• Exceptional written and verbal communication skills in English are essential
• A strong constitution and calm demeanour under pressure
• Must be a “people person” who is confident with an outgoing and friendly disposition
• Excellent organizational skills, detail-oriented and meticulous
• Self-starter, proven ability and desire to innovate
• Strong leadership and decision making skills
• Proven skills in business and financial management
• Ability to work in a diverse and inclusive organisation.
• Proficient in MS Office Thrive working in a very busy environment
• Happy to work long and unsociable hours
• Proven track record of business management, preferably within a live gaming operation

Desirable

• Experience working in online poker is preferred.
• Experience managing people; in particular, gaming staff.
• Possession of a PML.
• Strong knowledge and experience with PokerStars and “poker culture” in the UK and Ireland.
• Additional languages are always an asset
• Interest in emerging technology and trends within the gaming industry
• Degree or equivalent in Business - desired but not essential

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

It will be the responsibility of the Reporting and Project Specialist to manage the reporting and administrative function of the resource planning area within the operational department of Rational Group. In addition the post holder will also provide extensive project management coordination and support.

Key Responsibilities

• To agree and produce Key Performance Indicators (KPI’s) and performance reports for each of the operational areas within the group, Security, Support, Game Integrity, Payments and the Live assistance team.
• Managing the administrative coordination of the department, including organising meetings between each of the business units as and when required.
• Create functional specifications for development of projects by creating project and communication plans in accordance with the objectives of the business channels.
• Provide requirements analysis and formulate new development proposals by looking at current issues within a particular area and suggesting solutions to improve processes.
• Plan and co-ordinate change management required for roll-out of new developments by liaising with departmental heads and producing a roll out plan including key dates and methods of communication.
• Defining and implementing new reporting and alerts using in-house systems in line with business requirements as defined by the business heads.
• Production of Key Performance Indicators.
• Ensure projects are delivered on time, and satisfy business requirements.
• Forecast business unit trends using financial and historical data.
• Manage ongoing planning and administrative duties including monthly reporting, forecasting and collection of staffing data.

Skills and Capabilities

Essential

• Proven and demonstrable experience gained within a similar role.
• Experience in similar reporting and administrative duties.
• Good written and verbal communication skills.
• Proven ability to work to exacting deadlines.
• Ability to relate to both business and resourcing specialists.
• Superb attention to detail.
• Strong relationship management skills.

Desirable

• Educated to degree level in a business or technology discipline.
• Experience working with an online brand.
• Knowledge of resourcing and projects areas.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

PokerStars, the market leader in online poker, are looking for a talented finance manager to lead customer acquisition analysis team. The team is responsible for the advanced analytics which support decisions made in the area of Marketing [TV campaigns, PPC, SEO, Affiliates]. The position hold will work closely with the ‘Go to Market’ team, as well as other functions in the organization.

Key Responsibilities

• Be the Analytical partner for the Marketing stakeholders, supporting the Director of acquisition Marketing and other marketing functions in the acquisition team
• Responsible of analysis of Brand TV campaigns worldwide, establishing methodology and communicating results and  recommendations clearly
• Lead the analysis in the  areas of online acquisition : PPC, SEO, Affiliates for the Group
• Managing a team of 2 people
• Lead analytical projects : customers LTV; specification of marketing channel in the DWH and others
• Take ownership of the reporting and analysis of relevant marketing activity and results
• Establish competitive analysis in the areas of customer acquisition
• Give support and provide thought leadership on business development opportunities. [Domain acquisition, affiliates deals etc.]
• Work closely with the IT Development group to ensure that the necessary systems and processes are in place to derive the data and reports necessary to evaluate results
• Functioning as an advocate for the benefits Business Intelligence can provide.

Skills and Capabilities

Essential

• Bachelor degree (or equivalent ) in the quantitative areas (Statistics, Math, Economics, Engineering, Operations research, Computers etc) is a must
• Excellent modelling, analytical and numerical capabilities
• Advanced level of Excel (including VBA); 
• 2+ years’ work experience specialising in analysis and decision support preferably in the blue chip company
• Previous people management experience
• Demonstrate excellent management, interpersonal, analytical and communication skills
• Ability to function as a self starter with emphasis on getting things done

Desirable

• Experience working with DWH is an advantage
• Advanced degree is an advantage
• Experience in the Online Gaming industry
• Outstanding communication and organizational skills.
• First class interpersonal skills with the ability to foster relationships with peers and senior management.
• An ability to deliver high quality work under pressure of tight deadlines.
• Be a competitive, results orientated team player.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The Head of Promotions will be directly responsible for all global CRM promotions, and delivering frontline CRM support for all other marketing activities. The role will also have ultimate oversight on regional CRM activity through management of the CRM Strategy and Planning team.

Key Responsibilities

• Design, schedule, implement and review CRM promotional activity on a 12 month rolling basis.
• Plan, forecast and manage a seven-figure CRM budget.
• Monitor and report on KPIs across a comprehensive set of performance metrics.
• Manage a team of talented CRM professionals working across a diverse range of local markets.
• Follow and report on competitor activity within the area of online poker.
• Act as a figurehead for providing CRM expertise to non-CRM functions across the business.
• Ensure all activities are carried out on-brand and to a high standard, whilst maintaining PokerStars high standards for fairness and integrity.

Skills and Capabilities

Essential

• Comprehensive knowledge and understanding of online poker and the online poker industry.
• An excellent understanding of Customer Relationship Management theory and practise.
• Proven ability to take ownership of all aspects of a promotion from a conception to completion.
• Ability and flexibility to work well under tight deadlines and multi-task.
• At least three years of people management experience.
• Excellent written communication skills with ability to tailor communications to varied audiences.
• Collaborative team player with the ability to foster good working relationships.
• Qualifications and/or equivalent experience in general marketing.
• Analysis skills with experience of split testing.
• Innovative and creative thinker.

Desirable

• Drive: self-starter who doesn’t take ‘no’ for an answer and can work through organisational obstacles.
• Knowledge of the product development process with an articulation to write business requirements for development.
• Familiarity with MS Office products with at least intermediate Excel skills.
• Previous senior position in a fast moving, technology business.
• Global or European exposure.
• MBA qualified.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

To provide a comprehensive, efficient and accurate HR administrative service for all staff in the UK. To be the primary point of contact for all first line queries from the business. To update HRIS accurately and to maintain the system and all related management databases and filing systems.

Key Responsibilities

• Recruitment
• To manage the recruitment cycle of assigned roles
• Advertising – updates for Notice Boards, websites, Job boards
• To complete background checks for new starters
• Ownership and preparation of all related documentation for the selection and new starter process
• Source and monitor temporary staff
• Ownership and responsibility for capture and recording of all related information in HRIS and related systems

• People Relations
• Ensure effective on-boarding of all new starters.
• Support the People Induction programme
• Coordinate and support staff engagement sessions
• Contribute to the delivery of wellbeing programme and conduct exit interviews with leavers
• Ad hoc administration requests (e.g. income and employment reference responses).

Skills and Capabilities

• Delivering an effective HR administration service within a fast paced environment
• Proven experience of successfully working with internal customers across all levels
• Positive, proactive individual who is an independent self starter with the ability to work as a team member
• Clear and confident communicator
• Ability to deal with challenging clients and situations
• Decisive
• Experience of dealing with high volume operational priorities and demanding deadlines
• Good working knowledge of standard computer programmes e.g. MS Excel and Word and HRIS

Desirable

• Knowledge of UK/EU employment law
• Experience within a multinational company in a HR function
• Experienced in innovative recruitment practices, eg use of social media to attract candidates.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Background and Job Purpose

The Rational Group ("the Group") owns and operates several poker related businesses, including the world's leading online poker brand, PokerStars.

As part of its strategy to provide the best poker experience across many platforms, PokerStars has developed a poker gaming application for Facebook ("the Product"). This will not only enable consumers to enjoy many of the benefits of playing on its desktop and mobile clients, but also offer a more socially immersive experience and, for more casual players, the ability to purchase play money chips. This new Product is an important development for PokerStars and brings new opportunities for a new player experience, increased revenue and increased customer acquisition.

The Product will be offered to players by PokerStars from the Isle of Man. The Head of Social Gaming will retain responsibility for the Product, the performance of this new business activity and any further development of the Product.

This role is with the Group's service company in London and forms part of a small team to provide, as part of the launch phase of the Product, specific marketing services to PokerStars in respect to the Product and to help with the execution of the business plan as set by the Head of Social Gaming. The Social Gaming CRM and Community Manager is required to support the Head of Social Gaming in delivering growth of the Facebook business and agreed marketing plan for the product through devising and delivering a full CRM communications strategy for games.

Reporting directly to the Head of Social Gaming, Social Gaming CRM Manager will provide CRM marketing and related services in respect to the Product.  This will include:

• Analysing the CRM performance of the Product on a regular basis, collecting feedback on past performance, and making suggestions for new CRM marketing initiatives.
• Providing suggestions in respect of changes to the agreed range of CRM (and other direct response marketing) activity.
• Help implement the agreed CRM marketing actions to acquire additional new customers.

Key Responsibilities

• Provide guidance on how to optimize overall relationships with PokerStars' Facebook app customers
• Recommend and implement appropriate customer communications strategy and plan the effective budget management to ensure delivery, including:
  • Execute day-to-day promotion of games and upcoming promotions.
  • Execute day-to-day awards of free play money chips and sale of pay-for-chip bundles.
  • Manage day-to-day pricing of play money chips within agreed price ranges.
  • Execute communications to upgrade play money players to freemium and / or real money.
  • Manage, deploy, analyze, and optimize identity, community, and engagement mechanics (gifting, experience levels, and objectives).
  • Manage gold coin economy – budget, plan, deploy, manage, and optimize awarding of gold coins, in concert with other promotions.
  • Manage Facebook community forum – announcements, Q&A, and gathering customer feedback.
  • Manage and deliver the creative process underpinning the communications strategy.
• Provide continued evaluation and analysis of the strategy, providing Head of Social Gaming with regular analysis and reporting on effectiveness and making recommendations for optimisation.

Skills and Capabilities

Essential

• Depth and breadth of experience defining, driving, and delivering clear and productive communications strategies in a fast paced technology environment.
• Strong teamworking skills, building, managing, and working effectively with virtual teams.
• Demonstrable experience of being able to work autonomously and cross functionally.
• Evidence of creative flair balanced with analytical thought.
• Effective budget management and cost control experience.
• Deep knowledge on how to optimize digital marketing, communication, and messaging.
• A genuine passion, interest, and experience in Poker, online and offline.
• Proven experience of compiling robust business cases and proposals, for delivery up to Board level.
• Strong and persuasive communication skills at all levels, both internally and externally.

Desirable

• Previous senior positions in a fast moving, technology business.
• Global or European exposure.
• MBA qualified.

Additional Information

• Regular travel to the Isle of Man is required.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

Through engagement with the business and developing a deep understanding of the assigned client group, provide commercially focused expert HR guidance and support to assist in the achievement of business objectives.  Pro-actively identify issues and design tailored solutions and initiatives.  Ensure fairness and consistency in all people dealings and promote and support a high performance, continuous improvement culture. To leverage support from and work in partnership with People Engagement, HR Projects and the wider HR teams to proactively identify where HR can add value.  To work with the wider HR team to share good practice and initiatives.

Key Responsibilities

• Contribute to the design and delivery of the local HR strategy
• Manage and mitigate risk and exposure to the business from a people perspective.
• Deliver effective ER:-
  • Managing performance
  • Discipline and Grievance
  • Absence (planned and unplanned)
  • Restructure
  • Organisation Design
  • Transformation (including cultural)
  • Communications/consultation
• Advise and support managers on consistent application of all employment policies and procedures and ensure any associated documentation is completed accurately and timely.
• Own and address issues identified from the employee survey (or other feedback mechanisms) and work to maintain/improve/increase scores and address identified issues.
• Identify and address opportunities for proactively upskilling and educating managers and employees
• Support managers with any recruitment activities.

Team Responsibilities

• Contribute to the effective running of the local and wider HR teams.  Ensure the London HR team presents a professional image to the business.
• Work in partnership with HR colleagues through:-
  • Participation in company wide projects
  • Sharing of initiatives and knowledge
  • Active engagement in meetings
  • Effective communication of matters affecting the function
  • Continuous support.

Skills and Capabilities

• Strong HR generalist background.
• Hands-on experience of dealing with broad range people relations issues.
• Good working knowledge of UK employment law.
• Proven experience of successfully working with internal customers across mid management levels.
• Positive, proactive individual who is an independent self starter with the ability to work as a team member.
• Clear and confident communication.
• Ability to deal with challenging clients and situations.
• Ability to deal with ambiguity, complexity and changing industry fundamentals.
• Consultative in approach and seen as a trusted adviser.
• Appreciation of the impact of change on all parties.
• Decisive.
• Able to work with minimal supervision.
• CIPD qualified or able to demonstrate equivalent exposure.
• Experience of dealing with high volume operational priorities and changing deadlines.
• Good working knowledge of standard computer programmes e.g. MS Excel and Word.

Desirable

• Broad commercial HR business partnership exposure through the delivery of HR strategies.
• Appreciation of HR strategy impact on the bottom line.
• Demonstrate ability to manage competing priorities and client groups.
• Experience within a multinational company.
• Experience of employment law of other EU countries.

Behavioural Competencies:

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The CRM Manager will have ownership over CRM activity, budget, and results for marketing activity within the Italian market.

Key Responsibilities

• Responsible for all CRM activities in their region, both operationally and accountability.
• Plan, design, execute and analyse pro actively all conversion, retention and VIP operations in their region. working closely with the country manager.
• Optimize and monitor conversion and retention program.
• Proactively create, innovate existing and implement ongoing and ad hoc promotions in their region.
• Ensure acquisition campaigns are followed by CRM activities to maximize potential of acquired players.
• Ensure consistency within player communication.
• Provide ongoing analysis of region’s player base; report and act according to findings.
• Share metrical responsibility of CRM costs in regions and ensure constant reporting on ROIs.
• Ensure flow of information between the region and global CRM regarding activities performed locally and globally.

Essential

• Fluent in both English and Italian.
• Proven experience within a similar role.
• Experienced people manager.
• Highly analytical / quantitative, data based problem solving and optimization, especially segmentation.
• Proven ability to take ownership of all aspects of a project from conception to completion.
• Drive: self-starter / doesn't take ‘no’ for an answer / can work through organisational obstacles.
• Collaborative team player, can work cross-functionally to bring teams along.
• Familiarity with MS Office products with at least intermediate Excel skills.
• An excellent understanding of Customer Relationship Management.

Desirable

• Knowledge and understanding of online poker and the online poker industry.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

We are seeking customer service representatives to work from our Costa Rica Office. Priority will be given to applicants who are currently in the same location as the role for which they are applying. Preference will be given to applicants who do not have any Visa or work permit restrictions.

We are interested in candidates that are fluent in languages other than English & Spanish. Languages of particular interest to us are: German, Italian, Portuguese and Russian languages.

Candidates with any of these additional languages will be subject to a pre-interview test.

Key Responsibilities

• Respond to customer requests and enquiries in English and other language(s) thorough responses to numerous emails per shift.
• Manage player accounts (passwords, cash transfers, account privileges).
• Host final tables of tournaments.
• Provide information on player deposits and cash outs.
• Inform players about current promotions at PokerStars.
• Assist players with basic connection and technical issues.
• Translate documents and templates from English to the other language(s).
• Inform players about games and game rules.
• Interpret hand histories for players.
• Respond to player's concerns about site integrity.

Essential Skills and Capabilities

• Fluent in at least one of the above listed languages.
• Excellent command of English.
• Excellent command of professional writing (both languages).
• Capable of working independently and using initiative, as well as within a team environment.
• Ability to work in a high-volume work environment.
• Accurate and with eye for detail.
• Available to work all shifts and weekends.

Qualifications and Experience

• Minimum 1 year of customer service experience.
• Intermediate computer skills (MS Office, Explorer, etc).
• Minimum typing speed of 40 wpm; 60 wpm or more preferred.   

Desirable

• Strong knowledge of both online and brick-and-mortar poker.
• Basic knowledge of online money processing - (e.g. transactions via credit card, ACH, etc.).
• Basic technical knowledge (e.g. disconnection, connection and log file analysis).
• Experience with the on-line gaming industry.
• Additional languages advantageous.

Behavioural Competencies

For more information, please send your CV and a covering letter to supporthr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Halfords Media (UK) Ltd. (the "Company") is a wholly owned member of the Rational Group which offers online poker to players.  The Company is not involved in the online poker gaming activity, but instead provides certain services to the Rational Group under a service agreement entered into with Halfords Media (IoM) Ltd. (the "Client"), also a wholly owned member of the Rational Group.  The services are provided in accordance with the terms of that service agreement.

You will be engaged by the Company to assist in the provision of certain services to the Client. Your specific role will be as indicated below.

Job Purpose

Responsible for IT setup and support services for the Client's Live Events.

Key Responsibilities

• Liaising with Event Managers and respective departmental managers regarding the Client's event requirements.
• Working with PS Live Managers and the Development Team to recommend PS Live requirements per event.
• Liaising with venue IT departments to arrange requirements and setup.
• Setup and breakdown of event IT equipment.
• Providing IT service and support at events as per Client requirements.
• Maintaining event IT kit and completing Inventories in accordance with Client guidelines.
• Procurement of IT kit as required by the Client.

Skills and Capabilities

Essential

• Strong multi-tasking and IT service skills.
• Knowledge of IT Networking, including routers, switches and WiFi setup
• Excellent customer service skills
• Excellent communication skills and telephone manner.
• Self-starter able to make progress with minimal supervision.
• Strong team player that is mindful of attention to detail.
• Flexibility as events may take place over weekends.
• Used to working in a very busy environment.
• Willing to travel (Expected to travel an average of 1 week per month miminum)

Desirable

• Previous event IT experience
• Knowledge of ISP/Internet technology
• Language Skills

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

This role is responsible for the overall management and direction of the Data Warehouse (DW) development team and overarching accountability for the data warehouse project development. The role is responsible for setting priorities, managing and co-ordinating development tasks, and leading the implementation of defined processes alongside consistent BI/DW practices. Own overall architecture and design of the system, while demonstrating alignment with core Business Intelligence (BI) strategies and methodologies. The position is responsible for keeping track of new BI/DW tools and technologies and be able to incorporate if/when appropriate. Responsible for coaching, mentoring, supervising, and evaluating team members to maintain optimum performance of job duties.

Key Responsibilities

• Provide strong project management and direction for DW development team including setting priorities, co-ordinating and the reporting of group activities.
• Manage the daily activities of the members of the DW development team. Train, supervise, assigns projects to, and evaluate staff to maintain optimum performance of job duties.
• Review workloads and analyse staffing requirements. Facilitate the development of effective BI requirements through a solid understanding of modern DW tools, techniques, and best practices.
• Provide senior technical leadership including being conversant with the future direction of systems, how that direction will impact the company, and how future and current systems can be leveraged for the benefit of the company.
• Assess organisational opportunities to integrate new and existing company systems into the DW platform as part of defined long term strategic roadmap.
• Enforce departmental operation procedures, applicable security practices, production policies and support needs to ensure that the quality of service provided meets customer requirements.
• Prepare the short and long range expense budget for the DW team. Evaluate and recommend state-of-the-art development tools for use within the development ecosystem to achieve the most cost-effective solutions.
• Become a go-to person and strategic leader within the company.

Skills and Capabilities

Essential

• At least 7 years experience in managing DW development teams.
• Computer science degree or equivalent.
• Strong written communication skills, with ability to create documentation and management reports.
• Excellent follow-through; excellent independent and collaborative problem solving. Ability to identify and drive to resolution a full range of project delivery issues and effectively influence key stakeholders.
• Ability to measure, design, and report appropriate metrics to management and customers. Ability to express complex technical concepts effectively, both orally and in writing.
• Proven demonstrable experience in the following:
• Leadership, mentoring, and coaching skills; excellent people management skills;
• Full project management and development life cycle with DW infrastructures, techniques, architectures and methodologies;
• Implementing and maintaining DW solutions including data integration, data management, data modelling, information governance and performance/capacity planning;
• Managing large scale data warehousing systems utilizing Microsoft DW toolsets in a big scale environment;
• Knowledge and experience of the principles, techniques, and methodologies of technical project management, quality management, and change management in an operational DW environment;
• Knowledge and experience of the principles, techniques, tools, and methodologies of industry best practices to accomplish process analysis and modelling, functional requirements determination, application design and development, testing and certification, requirements tracking, quality control, implementation, and all on-going system and application operations and maintenance activities;
• Agile software development practices and methodologies (or equivalent iterative driven practices);
• Managing a technical development team;
• Creating data warehouses from scratch throughout the entire chain, ETL practices, data modelling, OLAP technologies, optimizations at low and high levels, performance and capacity tuning, scaling up / out, client side reporting tools (proven experience with Micro-strategy would be advantageous);
• Communicating effectively at all levels of the organization;
• Broad-based information  systems, technical management and business experience in a dynamic environment;
• SQLServer technologies (SSIS, Parallel etc), MPP/PDW.

Desirable

• Educated to MBA level or other Master’s equivalent.
• Teradata experience would be an advantage.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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PokerStars is expanding and is looking for excellent Software Developers (C++/Client/Server)

• Experience in development of online poker applications - an advantage
• Location: Flexible (Toronto, London, Dublin)
• Compensation: highly competitive packages for relevant candidates

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

Functions as leader of all key poker departments at the largest poker operator in the world, including: poker room management, customer relationship management, game security and team pros management.

Key Responsibilities

• Defines Poker product direction for the company, including requirements for current and future offerings as well as policies and procedures for the management of the Poker Room, like scheduling of online tournaments, game deployments, game security, players' activity-based rewards and other related elements of poker operations
• Bases all roadmap for Poker products on close interaction with players
• Interacts with senior marketing, customer care operations management, and other executives
• Devises strategy and manages operationally all poker events, with a goal to operate at all times the most exciting and popular formats in the poker world and ensure the highest security standards in a peer to peer play environment.
• Responsible for concept to launch of all conversion and retention campaigns for online poker players, assistance of various local teams in execution of email / mail / web / game client campaigns and measurement thereof, and development of new tools, vehicles, segmentation ideas and approaches for managing long term relationships with recreational and competitive poker players online
• Works closely with Chief Marketing Officer to connect acquisition initiatives to the poker room strategy to convey authentic and differentiated messaging to prospective customers
• Applies analytical considerations in partnership with Chief Finance Officer and Analysis team in defining games / events' pricing, players' rewards and other elements that influence the online poker room ecosystem.

Skills and Capabilities

Essential

• Extensive proven experience in a similar role
• In-depth knowledge of on-line Poker and the Poker industry
• Proven track record in interacting with online poker players
• Leadership skills, with emphasis on creativity, problem solving and management of large teams
• Demonstrate strategic and innovative thinking
• Demonstrate outstanding communication and organisation skills with the ability to manage a number of projects in parallel
• Educated to degree level or equivalent

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

This role will be the unifying force behind the PokerStars product strategy and execution, combining feedback from key stakeholders including Poker Room Management, Marketing and our players to set the strategic vision and lead the execution of new features and products. The role of Head of Product is an important and stategic role, gathering and prioritising the customer and product requirements, defining the product vision and working closing with our development teams to continuously deliver remarkable products which meets our high expectations.

Key Responsibilities

• Create and manage the overall product management process at PokerStars.
• Gather and analyse feedback from Poker Room Management, Marketing and the marketplace.
• Lead and execute the internal proces to define the product strategy, roadmap and priorities.
• Develop requirement documents and use cases for new product features.
• Conduct business-level verification and market testing of new features.
• Initiate, manage and conduct competitive analysis benchmarks.
• Become an expert on other products in the marketplace.
• Have a strong understanding of platforms (e.g. mobile and social gaming).
• Become a go-to person and strategic leader within the company.

Skills and Capabilities

Essential

• Proven experience as a Product Manager with a particular focus on software products and end-user aesthetics and usability.
• Hands-on entrepreneurial ‘can-do’ attitude.
• Experienced poker player with a passion for the game and the market.
• Natural ability to build relationships with all customers (e.g. key stakeholders, players etc).
• Ability to work effectively with different types of people in different teams across the business.
• Proven experience in time, budget and people management.
• Experience with product development processes and product release cycles.
• Educated to degree level or equivalent.

Desirable

• Educated to MBA level or other Master’s equivalent.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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