Bi-Lingual Customer Services Representative

Job Title:	Bi-Lingual Customer Services Representative
Division	VIP Store
Location	Flexible
Reports to:	VIP Store Manager

Job Purpose

We are seeking an Italian/English bilingual representative to work in our Italian office but possibly remotely from your own home.

Key Responsibilities

• Translate documents and templates from English to the other language(s)
• Respond to customer requests and enquiries in English and other language(s)
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (update address information, FPP credit/debit, comments from player emails)
• Cancellation/Correction/Processing of orders for our VIP Store
• Informing players about current promotions or changes to items in our VIP Store
• Informing players about games and game rules
• Responding to player concerns about site integrity

Skills and Capabilities

• Fluent in Italian, with a excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Quality Focused

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Marketing Manager, UK & Ireland

Job Title:	Marketing Manager, UK & Ireland
Division	Marketing
Location	London

Job Purpose

We are looking for a marketing manager to join our UK & Irish Team. Reporting to the Regional Manager and working alongside two other marketing managers this role will have a particular focus on attracting on offline marketing and PR.

Key Responsibilities

• Working closely with the live events to team to successfully brand and promote a new UK & Ireland poker tour.
• Be responsible for leveraging and promoting partnerships e.g. Guinness Premiership. This includes but not limited to:
  • Planning and production of related advertising materials
  • Planning and implementation of all activation around the sponsorship
  • Management of any external sports marketing agencies
  • Managing relationship with member clubs and any other associated clubs
• Work with the PR agency to help set goals and objectives, manage the PR projects to ensure maximum exposure and ROI is achieved.
• Work closely with the rest of the UK team to ensure that all advertising campaigns are closely integrated across all marketing channels.
• Identify other 3rd party opportunities which will allow PokerStars further cement its No.1 market position in the UK.

Skills and Capabilities

Essential

• 3-4 years relevant experience, with an emphasis on PR and offline marketing
• An interest in Poker is preferable
• Well organized with ability to multi-task and prioritize key projects
• Must be a skilful negotiator
• Must be able to source relevant offline deals
• Strong analytical skills with an understanding of the key metrics of offline and PR.
• The candidate must be a creative thinker who is able to think of effective promotions, and creative solutions.
• Excellent interpersonal skills are required and the ability to forge lasting and effective working relationships with third party agencies and media owners
• Must speak English.

Desirable

• Online Poker or Online Gaming experience strongly preferred, but not necessarily required.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Director Online Marketing

Job Title:	Director Online Marketing
Division	Marketing
Location	Isle of Man

Job Purpose

An experienced online marketing professional with at least 3 years’ senior management experience, being responsible for the key areas of online marketing within PokerStars. Consolidating the different regional approaches, the Director of Online Marketing develops together with his/her team the global online marketing strategy, ensures the implementation and evaluates the outcomes of set activities on a global and local basis.

Key Responsibilities

• Working with the Marketing Director to set the strategy for the Online Marketing team (on a global basis) and the goals within each online media channel
• Implement online marketing activities (by language and region)
• Be the main driver for the following areas (on a global basis, having the different regional managers to implement it):
  • Search Engine Optimization (SEO) incl.
    • Incl. Natural Link development
  • Search Engine Marketing (SEM) incl.
    • Incl. Pay per click campaigns (PPC)
  • Traffic analysis and user behaviour tracking
  • Social Media Marketing
  • URL Management
  • Developing “state of the art” online marketing tools and advertising materials
• Ensure the automation of existing in-house processes
• Ensure pre and post initiative analysis to provide campaign ROI, CPA and learnings for future activity.
• Work closely with specialists within the other marketing teams including PR/Brand/Advertising to optimise the online strategy
• Lead and manage a team of internal online marketers including goal and task setting, regular reviews and appraisals, as well as managing out of house resources and agency relationships
• Manage budgets for the business unit

Essential Skills and Capabilities

• A proven success in Online Marketing
• Project management experience
• People management experience (leadership and line management skills required)
• Knowing “state of the art” online marketing tools (incl. SEO, Web 2.0, ...)
• Being a leader able to build something up from the scratch
• Excellent analytical skills
• Results driven and able to develop and implement practical (and quick) decisions
• Well-organised, ability to multi task and prioritise key projects
• Flexibility to adapt to a rapidly changing business environment is key
• Good all-round marketing skills and understanding and experience of a broad range of marketing tools
• Ability to function as a self-starter with an emphasis on getting things done
• A driver not being driven

Desirable

• Knowledge of the industry and the product

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
Leadership	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Security operations 1st Line Manager

Job Title:	Security operations 1st Line Manager
Division	Security operations
Location	London
Reports to:	Security operations Manager

Job Purpose

The Security operations 1st Line Manager is responsible for managing and leading a regional Security operations team consisting of Shift Leaders and Security operations agents, providing operational and administrative assistance, guidance and supervision to Security operations staff to motivate them and achieve high levels of performance, quality and excellent customer service, and maintaining a high degree of adherence to group goals and targets.

Key Responsibilities

• Managing and overseeing the daily duties of Security operations Shift Leaders and agents.
• Prevention and detection of fraud activities.
• Holding regular one-on-one meetings with individuals to review performance and expectations.
• Conducting mid-year and year-end performance reviews for all direct reports.
• Training and mentoring staff where necessary and accurately identifying development needs among individuals.
• Overseeing compliance of all staff with established Company policies and standards.
• Monitoring Shift Leaders and agents in order to improve performance in relation to achieving high KPIs.
• Reviewing group KPIs on a weekly basis, reporting findings and suggesting/actioning points for improvement.
• Supervising allocation of human resources in all available schedules for balanced and controlled coverage of customer service and duties.
• Responding to and resolving internal and external escalations from players and other PokerStars departments as well as addressing any reported issues.
• Reviewing existing processes and identifying enhancements to improve security measures and experience for players.
• Identifying, reporting and following up any bugs, errors or issues impacting security operations.
• Providing a weekly report to the Manager summarising all tasks conducted and issues raised/dealt with and suggesting action points based on the week's activities.
• Following correct procedures for headcount approval and recruitment in respect of necessary hiring processes.
• Communicating all important information and updates to Shift Leaders and agents as well as other departments on a timely fashion.
• Booking, reporting and recording of all holidays, absences, lateness, overtime and unsociable hours for Security operations staff.
• Be aware of all possible risks of fraud (especially money laundering) and reporting to the appropriate entities or departments accordingly if the situation presents.
• Participating in Managers’ meetings and other work-related activities as required by the department or the company.
• Liaising with payments, supports and marketing teams on a regular basis.

Skills and Capabilities

• Excellent knowledge of Security procedures, duties and goals. As well as required standard of knowledge on payment processors/Security investigations.
• Strong knowledge of PokerStars system tools and company procedures/policies.
• Commitment to ensuring all tasks and issues are complete, working out-of-hours as necessary.
• Leadership and coaching skills are essential, with managerial and/or supervisory experience desirable.
• Solid interpersonal skills and confidence in people-managing.
• Excellent communication skills.
• Educated to degree standard or excellent A level results.
• First-rate attention to detail and a customer-service mentality.
• Exceptional organisational skills and a significant degree of initiative.
• An all-round understanding of basic computer software especially Word and Exce.
• Ability to provide excellent and outstanding customer service.
• Ability to develop, train personnel, build relationships, and utilize skills of staff most appropriately.
• Ability to manage operations and tasks of personnel effectively.
• Ability to maintain a fair, and consistent set of goals and standards as they apply to all members of staff as a group and individually.
• Ability to adjust priorities and manage time appropriately and wisely in a fast-paced environment or under pressure.
• Diplomacy, patience and the ability to remain courteous when dealing with upset or angry customers or staff.
• Flexibility to meet and adapt to company’s ever changing requirements, procedures and policies, and guide staff through such process
• Practice of a high level of confidentiality.
• Ability to thrive in a competitive customer service environment

Experience

• You must have relevant industry experience in fraud investigations, online poker or customer service.
• At least 1 year experience in managing people.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Poker Analyst – Tournament Script Writer

Job Title:	Poker Analyst – Tournament Script Writer
Division	Poker Room Management
Location	Isle Of Man Office
Reports to:	Director of Poker Room Operations

Job Purpose

This new role will be responsible for the programming of tournaments for the PokerStars game client, as well as interacting with our players on a regular basis on behalf of the Poker Room Management team.

Key Responsibilities

• Create and deploy poker tournaments across all PokerStars game sites.
• Review and recommend changes to game and tournament offerings and software client features.
• Participate in management of the day-to-day poker operations and policy decisions for PokerStars.
• Assist in all event mailboxes and handle escalations for live events.
• Work with other departments on promotions and marketing.
• Interact with customers via email and forums.

Skills and Capabilities

Essential

• In-depth knowledge of the online poker environment.
• In-depth knowledge of the PokerStars client, including features and promotions.
• Solid understanding of the poker industry, both online and "brick-and-mortar".
• Thorough knowledge of all forms of poker, betting formats, variations of the game, etc.
• Excellent communication and interpersonal skills to allow interaction across the entire organisation.
• Ability to effectively work with a Team.
• Willingness to work long and often unusual hours, recognising that PokerStars operates around the clock and that players around the world play poker outside normal European work hours.
• Dedicated, hard-working, self-motivated.
• Strong analytical skills.
• Strong attention to detail.
• Strong decision-making skills.
• Ability to write clear, concise and informative emails with ease. This job will involve writing emails to customers, interacting with players and industry executives, and the poker forums.
• Strong Information Technology skills, including good knowledge of the Microsoft Office suite (Word and Excel). Also able to learn new programs.
• Position is based in the Isle Of Man, so the willingness to relocate if necessary.

Desirable

• A university level education or equivalent.
• Experience in organising live events and an in-depth knowledge of live tournaments.
• Experience in computer programming and/or web development (particularly HTML and basic scripting languages)

Behavioural Competencies

Communicates Effectively	Planning & Organising	Job Knowledge
Customer Focus	Flexibility & Adaptability	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Russian Chat Supervisor

Job Title:	Russian Chat Supervisor
Division	Poker Room Management
Location	Flexible
Reports to:	Chat Department Manager

Job Purpose

To oversee and manage a team of Chat Moderators on PokerStars gaming sites. To work in the Poker Room Management team in dealing with mail generated by players concerning their chatting privileges, and other general supervisory tasks.

Key Responsibilities

• Work with your Chat Team, assisting with procedures, reviewing periodically and analyzing moderator actions
• Review customer complaints concerning chat violations and take appropriate actions
• Interact with Russian- and English-speaking players through email, and on tables when necessary
• Assist with queries and escalations from Russian-speaking players
• Interpret Chat staff content in both Russian and English
• Upload files and maintain team folder with Chat Moderator information
• Report to 1st Line Managers of the Chat Department

Skills and Capabilities

Essential

• Fluent in Russian and English (read, written and spoken)
• Working knowledge of PokerStars game client
• Good understanding of poker rules
• Excellent communication skills
• Strong people skills, working in teams toward a common goal
• Working knowledge of the Microsoft Office suite (Word and Excel)
• Willingness to work unusual hours when needed
• Strong attention to detail

Desirable

• Thorough knowledge of PokerStars Chat Moderator client
• Experience in a supervisory role, particularly within the online gaming industry
• Experience working with teams
• Knowledge of the poker industry worldwide and in Russia

Behavioural Competencies

Communicates Effectively	Planning & Organizing	Innovation
Customer Focus	Flexibility & Adaptability

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Online Marketing Manager (Paid Search)

Job Title:	Online Marketing Manager (Paid Search)
Division	Marketing
Location	Isle of Man or London
Reports to:	Director of Online Marketing

Job Purpose

To take responsibility for the internal control of paid search marketing campaigns on a global basis. Positioned within a team of online experts, this position will also benefit from a wider exposure to online marketing techniques and channels.

Key Responsibilities

• Managing paid search campaigns across multiple engines, multiple brands and multiple geographies to ensure the company’s specific goals are met.
• Gathering actionable data from various sources to ensure consistent and continual optimisation of the campaigns.
• Generation and dissemination of management reporting to ensure that the wider team is aware of campaign performance trends.
• Close liaison with Natural search specialists to ensure that were appropriate we are maximising our total opportunity from Search.
• Taking a lead in our on-going process of establishing and subsequently implementing across the business what we consider to be best practice across a wide number of areas of paid search marketing.
• Manage the direct relationship with search engine providers to stay constantly up2date in upcoming changes and trends.

Skills and Capabilities

Essential

• Must be passionate about Search Marketing
• Must have a technical and analytical mindset
• Minimum 2 years experience in an online marketing background – with direct experience of managing large scale paid search campaigns.
• Excellent communication skills
• Must be fluent in English.
• Must have a relevant University Degree or equivalent experience
• Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to our business success
• Managing Complexity: Is able to work effectively in a highly complex, diverse, changing environment.
• Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
• Goal setting / short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changing circumstances.
• Innovation: Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities and results.

Desirable

• Should also demonstrate understanding of the principles of optimisation for natural search
• Fluent in a second language
• Google Adwords professional qualification – part or fully qualified would be a distinct advantage

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
Leadership	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Chief Editor

Job Title:	Chief Editor
Division	Online Marketing
Location	Isle of Man
Reports to:	Head of Web, Content and Localization

Job Purpose

PokerStars is looking for a Chief Editor to manage a multi-lingual team of copywriters and translators. You will be responsible for the online content strategy, editorial style and PokerStars’ tone of voice. You will work closely with the production and web team on a workflow process model to fulfil the company's objectives. You will be responsible of 25 different languages, where you’ll build a different content/localization strategy designed for each language, manage budget and drive efficiencies into the team.

Key Responsibilities

• Build and implement a high-quality marketing content strategy for the websites estate.
• Act as the brand guardian to ensure our message, brand values and style guidelines are consistent and strictly adhered to in all our player communications.
• Have an eye for detail, as the Chief Editor will be the last stop before content goes out for production.
• Work closely with central and regional marketing team to understand their requirements and make sure to execute copy up to their expectations.
• Work closely with the production and web team to ensure workflow is aligned and efficient.
• Manage a team of multi-lingual copywriters and translators and understand their different responsibilities, tasks and priorities.
• Be responsible for the whole translation process of the content on our product
• Manage the content and localization budget and constantly drive efficiencies into the team.

Skills and Capabilities

Essential

• 5+ years relevant experience in a similar role including managing staff
• Internet industry experience in a multinational corporation, including prior responsibility for multi-lingual teams
• Strong writing and editorial skills
• Fluency in English and one additional language (reading, writing and spoken)
• A team player with strong communication skills (both verbal & written)
• Knowledge and passion for poker
• Ability to work under time pressure

Desirable

• Experience working on CMS and/or publishing systems.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
Leadership	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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French Site Manager (Isle of Man)

Job Title:	French Site Manager
Division	Poker Room Management
Location	Isle of Man
Reports to:	Director of Poker Room Operations

Job Purpose

To oversee and manage the game offerings on PokerStars.FR, a division of PokerStars providing skill-based poker games to French citizens. To work in the Poker Room Management team in dealing with high-profile escalations from other departments and other general management tasks.

Key Responsibilities

• Develop a tournament schedule and ring game offerings for PokerStars.FR
• Maintain the game offerings on PokerStars.FR from week-to-week, including deployment of tournaments
• Analyse and improve the game offerings as needed, based on player feedback
• Work with the French marketing team on promotions and other marketing efforts
• Interact with French-speaking players through email, internet forums, and social media
• Assist with queries and escalations from French-speaking players
• Manage website content in both French and English, including creating new pages and making regular updates to existing content

Skills and Capabilities

Essential

• Fluent in French and English (reading, writing and spoken)
• Good knowledge of the poker industry worldwide and in France
• Good knowledge of PokerStars client
• Extensive knowledge of poker rules, procedures, and best practice
• Excellent communication skills
• Strong Information Technology skills, including good knowledge of the Microsoft Office suite (Word and Excel)
• Willingness to work long and/or unusual hours when necessary
• Strong attention to detail

Desirable

• Experience in a management role within the online gaming industry, with emphasis on the French market
• Experience in web development (particularly HTML and basic scripting languages

Behavioural Competencies

Communicates Effectively	Planning & Organising	Decision Making
Customer Focus	Flexibility & Adaptability

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Advertising Manager (EMEA) - London

Job Title:	Advertising Manager (EMEA)
Division	Advertising
Location	London
Reports to:	Global Advertising Manager

The Client

PokerStars.com is the world’s largest online poker site, with more than 25 million registered players worldwide and over 35% market share. It is the poker player’s preferred choice and has been offering its customers the best poker games, tournaments, award winning customer support and software since 2001. It deals over 1.8 million hands of poker every hour – the 30 billionth hand is due at the end of June. At peak times there are over 275,000 simultaneous players, playing all manner of different poker games in over 20 languages. PokerStars.com also hosts the world’s largest weekly poker tournament (Sunday Million) and the biggest online poker series in the world (World Championship of Online Poker).

As well as being the world’s largest online poker site, PokerStars.com is unique in that it has a major offline presence through its live events and live poker rooms:

• European Poker Tour
• Asia Pacific Poker Tour 
• Australia New Zealand Poker Tour
• Latin American Poker Tour
• North American Poker Tour (launching mid 2009)
• PokerStars Macau & PokerStars Vienna

The European Poker Tour is now in its 6th season and has just overtaken the WPT as the largest and richest poker tour outside of America. Nearly all the events are televised and form an invaluable library of Advertiser Funded Programming. To view some of the live events (and current brand TV ad campaign), visit www.pokerstars.tv

Unlike most other online gaming brands, PokerStars.com is and always will be 100% dedicated to poker, firmly believing it to be a game of skill not luck. The company is as passionate about people as it is about poker and prides itself on being an employer of choice. Employees can expect to be challenged, rewarded and supported with personal training and development and excellent remuneration packages. The online poker industry itself is fast and highly competitive - certainly not for those without thick skins. However, PokerStars is a privately owned family business – its attitude towards its players and its employees reflect this.

The company HQ is in the Isle of Man (120+ people), with offices in London (150+), Costa Rica (250+), Australia (200+) and representative offices in Russia and Italy. In addition to this , over 150 employees are located remotely in local markets.

The London office is the hub of the marketing arm with an in-house agency responsible for the majority of all creative work, producing upwards of 400 ads every month and servicing internal Country Managers and Regional Directors across 35 markets.

Job Purpose

The in-house agency Account Management & Planning team is headed up by a former Ogilvy Account Director, who currently has three Advertising Managers reporting into him. One of them covers a Central role, while the other two are split regionally across the different markets. The current Advertising Manager for EMEA is off to live in Australia, so this is a direct replacement role.

The successful candidate will report directly to the Global Advertising Manager, assisting him in the day to day running of all PokerStars advertising projects across EMEA. Active markets include UK, Germany, Nordics, France, Spain, Russia, Ukraine, Hungary, Poland, Czech, Bulgaria, Romania, Slovenia & Holland. They will also support the Director of Brand, Advertising & Design with various ad hoc projects. The role is based in smart new central London offices, right next to Oxford Circus.

Key to the role is building successful working relationships with Regional Directors and Country Managers, understanding their needs and delivering strong communications solutions on time every time to help drive success in their markets. High standards of creative quality and internal customer service have been set and the challenge is always to improve on these. Unlike most agency roles, there is a much higher degree of hands on involvement and responsibility for communications in each market.

Key Responsibilities

• At least 2+ years ad agency background (preferably ATL)
• European / International experience
• Integrated view of communications - knowledgeable about each channel (TV, press, online)
• Solid internet experience
• Preferably with poker experience but not essential

Essential

• Exceptionally well organised
• Good attention to detail
• Excellent client handling skills
• Sound strategic and creative judgement
• Resilient, positive under pressure, can do attitude, pro-active
• Understands the balance between commercial needs and creative effectiveness
• Holistic view of communications

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Business Development Analyst - Costa Rica

Job Title:	Business Development Analyst
Division	Payments
Location	Costa Rica
Reports to:	Director of Business Development, Payments

Job Purpose

By researching the payment solutions available you will have an in-depth knowledge of regional and country specific solutions. By presenting case studies and the end-results of your research you will suggest which payment solutions will be most effective for the company, negotiate the contract with the processor and set them in place for the solution to be implemented within the cashier.

Key Responsibilities

• Research the different Latin American markets and identify payment solutions which would be suitable for the online gaming sector in line with the company strategy for the individual countries
• Understand the legal situation of a particular jurisdiction and be able to recommend appropriate payment solutions for that market
• Establish relationships with new payment service providers
• Compare solutions which are available with competitors and highlight gaps and areas of improvements
• Negotiate contracts with suppliers and carry out all required due diligence checks
• Aid the transition to Product Management so that the solution can be implemented within the cashier
• Assist in sourcing new US payment solutions as required by the company

Skills and Capabilities

Essential

• A minimum of two years relevant experience within the payment processing sector
• Proactive, independent individual with extensive experience managing relationships and being able to effectively communicate with partners
• Proven ability in starting business relationships and ability to negotiate
• Excellent understanding of payment processing within the Latin America region and knowledge of current industry trends
• Ability to travel throughout the Latin American region as required
• Understanding of the online gaming, online services, internet and consumer software markets
• Strong organisational skills; ability to manage multiple simultaneous projects
• Excellent communication skills, able to communicate throughout an organisation

Desirable

• Excellent attention to detail and a sound knowledge of payment processing in the Latin American ecommerce sector
• Strong knowledge of multi-tasking and comfortable running several projects simultaneously

Behavioural Competencies

Communicate Effectively	Results Focused	Flexibility & Adaptability
Customer Focus	Commitment & Resilience	Planning & Organising
Working With Others	Quality Focused

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Project Manager, Regional Marketing - Isle of Man

Job Title:	Project Manager, Regional Marketing
Division	Payments
Location	Isle of Man
Reports to:	Head of Regional Marketing

Job Purpose

The regional marketing department is responsible for all local advertising and marketing activities spanning across dozens of different markets. As such the regional teams work closely with internal central business units which provide the regions with different areas of support of expertise. Furthermore there is significant inherent learning and experiences which must be passed on from one region to the other in order to leverage our knowledge base. PokerStar's regional marketing department is looking for a project manager to manage and coordinate internal projects and communication, internally and externally. The project manager will report into and work closely with Head of Regional Marketing and act as his right hand person.

Key Responsibilities

• Act as Head of regional marketing right hand person for management of ongoing and ad- hoc projects.
• Act as go to person for central business units requiring feedbacks and information gathering from all regions (mainly on non region specific). E.g. distribution of TV programs, market research projects, SEO,DNS management, global advertising and branding, PR, celebrity player management etc.
• Constantly seek to challenge and improve internal working procedures and policies directly linked to regional marketing work.
• Collect, consolidate and manage a global cross region media plan calendar. Syndicate monthly regional marketing reports.
• Help to follow-up on major activities in each regions; work with regional directors to ensure ROI tracking and reporting are completed and respective action points are followed
• Facilitate transfer of info. and experiences between the different regions
• Set up and execute an internal induction plan for new regional marketing recruits
• Help to organize and facilitate marketing events and meetings. From monthly calls to yearly seminars and offsite retreats.
• Responsibility for regional marketing related information and intelligence gathering and reporting (forums, reports, and competitive reviews).
• Help with administrative issues, coordination of meetings and travel scheduling

Skills and Capabilities

Essential

• A minimum of 1 year hands on experience in managing internal projects spanning across number of teams in different locations
• Good level of understanding of MS Project and other relevant project management tools
• Tenacity and target orientated to ensure that all work is completed to schedule maintaining focus when under pressure.
• The ability to think both analytically and creatively and always seek to identify solutions rather than problems
• Excellent organizational and planning skills, ability to manage multiple simultaneous projects across different regions.
• Excellent communication skills - strong team player with ability to articulate and communicate organized thoughts to both marketers and technical people.
• Proactive, independent go getter individual who's able to work with minimal level of monitoring

Desirable

• Online poker experience would be preferred but is not obligatory

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bi-Lingual Customer Services Representative - London

Job Title:	Bi-Lingual Customer Services Representative
Division	Support
Location	London
Reports to:	1st Line Manager

Job Purpose

We are seeking bilingual representatives to work from our London, UK Office who are fluent in the following languages:

Danish /Swedish/ French/ Bulgarian /Italian / Russian /Dutch /Polish / German

Key Responsibilities

• Translate documents and templates from English to the other language(s)
• Respond to customer requests and enquiries in English and other language(s)
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cash outs
• Informing players about current promotions at PokerStars
• Assisting players with connection and technical issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Responding to player concerns about site integrity

Skills and Capabilities

Essential

• Fluent in one of the above listed languages, with a excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset

Desirable

• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Quality Focused
Working With Others

For more information, please send your CV and a covering letter to supporthr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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PokerStars Director of PR & Celebrity Player Management - London

Job Title:	PokerStars Director of PR & Celebrity Player Management
Division	Central Marketing Team
Location	London
Reports to:	Director of Central Marketing

Job Purpose

Reporting directly to the Central Marketing Director, this new position will be responsible for a new Business Unit that is being created through the merger of two existing BUs - PR and Celebrity Player Management. Although both marketing disciplines are distinct and different there is also a substantial overlap between how PokerStars use them as a business which will be further strengthened through this consolidation. The clearest overlap being that PR is one of the most important channels we use to promote our Celebrities through stories covering their lifestyles, performance and backgrounds.

The candidate will have two separate teams reporting into them with a total headcount of 5 (2 PR and 3 CPM) as well as a dotted line into 20 plus PR agencies and direct responsibility for managing 50 plus Celebrities (predominantly poker but also from Sport and beyond).

Key Responsibilities

Celebrity Player Management

• Develop, evolve and be responsible for the Celebrity strategy - how does this differentiate us from the competition, what is the longer term goal, what are the key objectives, what is the mix of Celebrities we need etc.
• Manage and evolve celebrity relationships from poker, sports and other areas:
  • Contract negotiations; 50 plus contracts to be reviewed, assessed and restructured per year including optimizing performance related incentives.
  • Performance related issues; ensuring that celebs are performing as per their contracts and rectifying the situation where they are not.
  • Day to day management; ensuring that the day to day management of the Celebs including attending events, advertising shoots, PR appointments etc. is professional and seamless.
  • Acting as the interface between the business and the Celebs; be able to manage Celebs in line with wider business strategy and requirements.
• Ensure that the use of Celebrities is maximized throughout the marketing cycle both in terms of acquiring and retaining players.
• Particular focus needs to be place on how we better utilize our Celebrities online and on the client through innovative promotions, tournaments and other means of interaction.
• Work closely with Regions and other Central Marketing BUs (Brand, Advertising and Design, CRM, Events) to assess their specific requirements from Celebrities and also the best opportunities to utilise them.
• Work closely with Celebs to develop and exploit initiatives/other organisations they are already involved in or wish to undertake e.g. other sponsors or charities.
• Manage multi million dollar budget.
• Develop models and reports to help quantify the value Celebs bring to PokerStars.

PR

• Develop, evolve and be responsible for the global consumer PR strategy beyond Tournaments. Key objectives include building brand awareness, overcoming misconceptions surrounding online poker, reinforcing brand values, acquiring and retaining players.
• Be responsible for all global tournament PR on the ground and remotely plus provide a framework and processes for PR at all local tournaments.
• Manage all trade press and key consumer press relationships.
• Be responsible for ensuring that the central PR teams role is clearly defined and communicated to the markets and their agencies through a clear set of processes and practices.
• Provide framework for the markets and assistance in pitching for new PR agencies.
• Be responsible for ensuring all Agencies are delivering as per their SLAs and within global PR strategy and on brand.
• Work with Regions and other Central Marketing BUs to identify and develop specific PR led initiatives such as Celebrity Charity tournaments and tie ups with other brands.
• Work with other Central Marketing BUs to help build and amplify their activity i.e. building Poker players own brands, integrate PR with advertising, better utilize PR to enhance PokerStars promotions etc.

Skills and Capabilities

• Must have a demonstrable track record of successfully managing consumer focused PR for a large blue chip brand for 5 plus years
• Must have demonstrable track record of successfully overseeing a large stable of celebrities (15 plus) for 5 plus years
• Must have experience working with local marketing teams on a pan Regional basis as well as a mixture of marketing teams - Advertising, CRM etc. Ideally with hands on experience in some of these areas.
• Consider candidates from both an Agency and Client background.
• 10 plus years work experience in marketing environment.
• Experience within Europe and the Americas would be helpful although candidates with experience in other markets will be considered.
• Requires a hands on individual who is also a strong strategic thinker and with excellent management skills.
• Ideally must have poker industry experience if not it is an absolute must that they have a real passion for the game including having been involved with it at some level for the past 3 years.

Behavioural Competencies

Outgoing	Creative Thinker	Adaptable
Fast Learner	Team Player	Strong Communications Skills

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Regional Customer Relationship Marketing Manager - Isle of Man

Job Title:	Regional Customer Relationship Marketing Manager
Division	Customer Relationship Management
Location	Isle Of Man Office
Reports to:	Regional CRM Manager

Job Purpose

The Regional CRM Manager will have ownership over CRM activity, budget, and results within the allocated region(s).

Key Responsibilities

• Deliver target ROI and Operational Excellence in the execution of programs and continuously improve and innovate around "the way we do CRM" through strategic leadership, roll-out of new functionalities, improvement of our metrics system, etc. within the region
• Pro-actively plan and execute promotions to convert, retain, re-activate and reward players within the region.
• Monitor and report on CRM KPIs and budget for their region, reacting to trends that become apparent. Perform analysis of completed local promotions and share learnings with the rest of the CRM team and local marketing.
• Customer Segment ownership for customers of the region and representation of these customers in our strategy and product development cycles
• Effectively synthesize & communicate plans and progress for Senior Management
• Build strong relationships with internal cross functional teams and peers
• Build a close working relationship with regional marketing to ensure on and off client activity is synchronised for maximum effectiveness.
• Architecture, oversee, manage and implement everything CRM in the region

Skills and Capabilities

Essential

• Highly analytical / quantitative, data based problem solving and optimization, especially segmentation.
• Comprehensive knowledge and understanding of online poker and the online poker industry.
• Proven ability to take ownership of all aspects of a project from conception to completion.
• Drive: self-starter / doesn't take 'no' for an answer / can work through organisational obstacles
• Collaborative team player, can work cross-functionally to bring teams along
• Familiarity with MS Office products with at least intermediate Excel skills.
• A good understanding of Customer Relationship Management

Desirable

• Basic knowledge of HTML.
• Any second language, but especially Spanish, Portuguese, German, Russian.
• Ability to work well under tight deadlines and multi-task.
• Comfortable around both business and technology related topics
• Able to communicate effectively both in fine detail and executive-level summaries.

Behavioural Competencies

Communicate Effectively	Results Focused	Customer Focus
Flexibility and Adaptability	Working with Others	Planning and Organisation

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Internal Communications Manager (Isle of Man)

Job Title:	Internal Communications Manager
Division	Marketing
Location	Isle of Man

Job Purpose

An exciting opportunity has arisen for an experienced Internal Communications professional, based in the Isle of Man. We're looking for someone to assist in the growth and development of our business by producing an internal communications strategy which supports the organisation's vision and values.

Key Responsibilities

• You will work closely with the management team to drive employee engagement and two-way communication, acting as an internal champion for our culture and values and developing a sustainable model for the future.
• You'll need to work at both strategic and operational levels.
• We're looking for someone with excellent writing and interpersonal skills, the ability to gain key stakeholder buy-in and the drive, ambition and experience to take our internal communications to the next level.
• You'll also play a key role in developing our intranet and act as an advocate for it throughout the business.

Skills and Capabilities

Essential

• You must have at least 5 years experience in a dedicated internal communications function
• You must have a genuine interest in poker and be able to demonstrate your knowledge
• You must be able to demonstrate experience in online communications, intranet trends, internal communications best practice, web writing skills, and stakeholder management expertise
• You will have a good understanding of communication channels and media and how they can be used to best effect for the business.
• You will have strong business acumen
• Evidence of success in building good professional, jurisdictional and operational boundaries is essential.
• You will have excellent written and verbal communication

Desirable

• Project management and technical awareness is also desirable.
• Experience of communicating through organisational change would be a bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bi-lingual Customer Support Specialist - Australia

Job Title:	Bi-lingual Customer Support Specialist
Division	Marketing
Location	Australia

Job Purpose

PokerStars is seeking to expand its Customer Support Service with the addition of bilingual customer support representatives to work from our Sydney, Australia office. The responsibilities for this position are the same as for the regular Customer Support Team, but include some poker team duties covering site integrity, collusion and fraud issues.

Bi-lingual CSRs would also be required to: Translate documents and templates from English to the other language(s) and respond to customer requests and enquiries in English and other language(s)

Requirements

• Native speaker of one of the below listed languages, with a good command of English
• Ability to legally reside and work in Australia
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team

Languages:

We are looking for candidates who are fluent in one of the below listed languages and English.

• Italian
• French
• Swedish
• Danish
• Norwegian
• Finnish
• Polish
• Dutch
• Portuguese

Tasks

• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cashouts
• Informing players about current promotions at PokerStars
• Reviewing client log files to resolve technical issues
• Assisting players with connection issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Researching hand histories for possible collusion
• Responding to player concerns about site integrity

Skills and Experience

• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset
• Strong knowledge of both online and brick-and-mortar poker (minimum 2 years playing experience)
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.)

Remuneration

PokerStars offers a competitive salary commensurate with experience.

For more information, please send your CV and a covering letter to supporthr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Customer Service Representative - Technical Specialist - London, UK and Sydney, Australia

Job Title:	Customer Service Representative
Division	Marketing
Location	London, UK and Sydney, Australia

Job Purpose

PokerStars is looking for someone who is "proud to be a geek" with excellent professional writing skills and very broad technical knowledge/experience to work as a Technical Specialist from our London and Sydney offices.

PokerStars Technical Specialists will be part of the PokerStars Support Team. You will handle a wide variety of standard support issues such as account issues, providing information about games, assisting players in depositing and withdrawing funds, managing accounts, and much more. The Technical Specialist will also handle escalated issues of an advanced or complex technical nature. These may be related to Internet connectivity, client log file analysis, problems with Microsoft Windows, firewalls and other advanced support issues.

The applicant for work in London must be a legal resident of a country in the European Union and available to work at our offices in London, England, whilst the applicant for work in Australia must be a legal resident of that country and available to work at our offices in Sydney. Truly exceptional applicants may be considered for work outside the London, UK office. Shifts will be at varying hours of the day and days of the week, up to 44 hours per week.

Specific tasks and skills for this position include:

Tasks

• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Providing information on player deposits and cashouts
• Informing players about current promotions at PokerStars
• Reviewing client log files to resolve technical issues
• Assisting players with connection, installation, configuration and system issues
• Informing players about games and game rules

Skills and Experience

• Advanced experience supporting and configuring Microsoft Windows (all versions)
• Extensive experience with Internet connectivity (TCP/IP, modems, DSL, cable, consumer routers, firewalls)
• MCSE+I, A+ or other relevant technical certifications a plus
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Excellent command of professional English writing required
• Basic knowledge of online money processing (e.g. transactions via credit card, NETeller, FirePay etc.)
• Strong knowledge of both online and brick-and-mortar poker a plus
• Rudimentary understanding of RDBMS systems (SQL-89) a plus but not required

Remuneration

PokerStars offers a competitive salary commensurate with experience.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Senior Affiliate Marketing Manager - Isle of Man

Job Title:	Senior Affiliate Marketing Manager
Division	Marketing
Location	Isle of Man
Reports to:	Lukas Gant

Job Purpose

The role of the Senior Affiliate Marketing Manager is to (re)develop and maintain the global affiliate strategy, constantly monitor all affiliate activities and the affiliate market, negotiate new and existing deals with affiliates to meet company goals and to ensure that all affiliate activities in a country are aligned with the overall global and local marketing approach the company follows.

Key Responsibilities

• Manage a team of Affiliate Account Managers
• Develop and implement processes for activating and re-activating affiliates.
• Optimise the affiliate programme.
• Work closely with Product Managers to establish requirements for affiliate programme.
• Provide regular reports on affiliate performance and ROI to senior management.
• Develop and grow strong relationships with key affiliates.
• Develop and implement initiatives to improve affiliate performance and retention.
• Manage change and development of affiliate systems.
• Manage spend within budgets and maximize ROI.
• Source new partnerships.
• Ensure affiliate tracking codes are in place and working correctly.
• Ensure affiliate payments are processed correctly and on time.
• Ensure affiliate website content is maintained.
• Ownership and resolution of affiliate technical, commercial and operational issues.
• Work with creative teams on affiliate banners, landing pages etc.
• Ensure affiliate banner farm and tracking systems are maintained.

Skills and Capabilities

Essential

• Strong leadership qualities.
• Significant experience of the online gambling affiliate business.
• Ability to build excellent working relationships internally and externally.
• Self-starter with the ability to remain calm under pressure.
• Confidence to liaise with and influence senior management when required.
• Highly enthusiastic and motivated.
• Able to multi-task and meet key deadlines.
• Flexible attitude to working hours.
• Strategic and commercial thinker.
• Strong judgment and problem solving skills.
• Strong analytical/reporting skills.
• Additional languages would be a major plus.

Behavioural Competencies

Communicate Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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