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Junior Programmer

Job Title:	Junior Programmer (P01644)
Division:	Research & Development
Location:	Isle of Man
Reports to:	Development Manager
Date:	January 2012

Job Purpose

To help with the maintenance and development of PokerStars' internal web based system, which includes analysis of business requirements and design, implementation, test and documentation of solutions.  There is also a special focus on small maintenance tasks.

Key Responsibilities

• Amending asp pages and SQL queries, seeing each action through to completion
• Confirming specifications with users and understanding their needs and expectations
• Ensuring quality in released software meets PokerStars standards
• Adhering to existing procedures

Skills and Capabilities

Essential

• Experience of object oriented (OO) programming and web development
• Experience in relational databases and SQL
• The ability to work independently with a mature attitude
• Good communication skills, both verbal and written
• Analytical thinking, methodical approach

Desirable

• Relevant degree in Computer Science / Software Engineering
• Enthusiastic attitude towards learning to work with large databases
• Keen interest to understand and work within the online poker industry

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Senior Training and Development Manager

Job Title:	Senior Training and Development Manager – Fixed Term Contract to February 2013 (T09015)
Division:	HR
Location:	Isle of Man
Reports to:	Head of Training & Development  (T&D)
Date:	January 2012

Due to work permit restrictions preference will be given to applications from Isle of Man workers

Job Purpose

To manage the Training and Development function in Isle of Man, making a first class contribution to the whole IOM office and to PokerStars. To be an integral part of the Global HR team.

Key Responsibilities

• To liaise as an internal Consultant with Directors and Managers to find solutions to business issues.
• To implement a blend of solutions for the best results.
• To manage training project teams when appropriate. To be part of a project team when appropriate.
• To deliver in house training to a consistently high standard in IOM and other jurisdictions as required.
• To create original Training material.
• To identify, negotiate with and manage external T&D suppliers.
• To research, pilot and introduce new T&D methods.
• To advise and respond to needs from individuals, Directors and Managers on Training & Development and study assistance queries.
• To identify and communicate business issues via Training & Development information.
• To research and implement specialist programmes / projects.
• Supporting Global HR team as appropriate.

Skills and Capabilities

Essential

• At least 2 years significant Training & Development experience in a range of development areas.
• Must be able to demonstrate ability to interact confidently and with complete credibility at all levels.
• Solid hands-on Management experience in a blue chip company.
• Proven ability to coach and mentor on an individual basis.
• Evidence of development of original T&D material – creative mind.
• Graduate level of education or equivalent.
• A Can-Do pro-active approach is essential.
• Proven planning and organisational skills are essential.
• Able to travel globally as necessary.
• The highest levels of confidentiality are essential.
• A genuine team player, will be part of the Global HR team.

Desirable

• Experience of working within a multi jurisdictional company.
• An interest in Poker.
• A specialist in some areas of Training & Development.
• Qualifications related to role.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Leadership	Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Maternity Cover - Domain Portfolio Manager (URL Management)

Job Title:	Maternity Cover - Domain Portfolio Manager (URL Management)
Division:	Online Marketing
Location:	London
Reports to:	Director – Online Marketing
Date:	January 2012

Job Purpose

To take responsibility for the internal control of URL portfolio management on a global basis by implementing and maintaining strategy.

Key Responsibilities

• Acting as central point of contact between internal stakeholders and supplier
• Measuring, monitoring and reporting on domain portfolio activities
• On-going management and optimization of current site network and reviewing available opportunities for growth on international scale, being proactive in domain acquisition for upcoming TLD’s
• Report progress and issues to stakeholders and senior management
• Build and maintain effective relationships with internal peer groups, stakeholders, external partners and suppliers
• Manage budget for Domain Portfolio Business Unit

Skills and Capabilities

Essential

• Must be passionate about Domain Management and Online Marketing
• Minimum 1 years experience in domain name management
• Must be fluent in English
• Excellent communication and presentation skills (written and verbal)
• Results focused, self-starter with the ability to develop and implement decisions
• Ability to work well under pressure and own initiative

Desirable

• Knowledge of the industry and the product
• Multilingual

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Leadership	Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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UK & Ireland Regional Marketing Director

Job Title:	UK & Ireland Regional Marketing Director (P00185)
Division:	Marketing
Location:	London
Reports to:	Head of Regional Marketing
Date:	September 2011

Job Purpose

Reporting to the Head of Regional Marketing the successful candidate will be responsible for PokerStars marketing and commercial activities in the UK and Ireland driving market growth.

Key Responsibilities

• Full P&L responsibility for the region
• Develop strategic plans for the development of acquisition marketing activities across the UK and Ireland
• Provide effective research audit of market potential, key barriers to growth, consumer insights, competitive reporting & other key marketing requirements
• Liaise with product and payments team on localization and adaptation including poker room management, assessment of payment processing options, etc
• Maintain, develop, structure & lead commercial relationships with 3rd parties at the local level, in particular large media groups, to create promotional opportunities for Pokerstars
• Co-ordinate all activities, policies and procedures with other parts of the organisation including legal, technology, creative, affiliate, VIP players management, online marketing, celebrity& poker pro management, CRM, PR and live events
• Undertake rigorous pre and post initiative analysis to provide campaign ROI, CPA and learnings for future activity.
• Manage budgets for territory and oversee the local media and PR agency where appropriate.
• Develop and execute plans for cross promotions between online and live operation

Skills and Capabilities

Essential

• Educated to degree level or equivalent
• Proven track record in the gaming industry ideally working for a B2C online operator
• Strong knowledge of the local media landscape including proven track record of working with local media/ PR agencies and media owners
• Excellent analytical skills
• Excellent written and oral communication skills
• Must be results driven with ability to develop and implement practical ( and quick) decisions
• Well-organised, ability to multi task and prioritise key projects. Flexibility to adapt to a rapidly changing business environment is key
• Strong negotiation skills required with an eye for detail in the structure of all deals
• Strong people management skills
• Good all-round marketing skills and understanding/experience of European media markets
• Ability to function as a self-starter with an emphasis on getting things done.

Desirable

• Experience of, and interest in Poker would be an added advantage.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Leadership	Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Country Manager Belgium

Job Title:	Country Manager Belgium (P00192)
Division:	Regional Marketing
Location:	Belgium
Reports to:	Regional Director European Markets
Date:	January 2012

Key Responsibilities

• P&L responsibility for the Belgium market
• Manage all aspects of operating in a regulated jurisdiction including:
• Managing the relationship with Circus casino group, the licence holders.
• Legal/Financial/Technical/Operational/Marketing compliance/Business relationships with authorities and Continual Lobbying for better licence conditions.
• Work alongside the Circus Casino Groupe to maximise revenues from the Belgium market. Includes working on the execution of an integrated online and offline poker experience through the Namur casino and PokerStars.be. Maximising the use of the PokerStars.be poker room. Working together to gain the best possible licence conditions for the business.
• Develop strategic plans for the development of acquisition marketing activities across Belgium. Develop, structure & lead commercial relationships with 3rd parties at the local level, in particular large media groups, to create promotional opportunities for Pokerstars
• Manage budgets for territory and oversee the local media agency in the planning and buying of TV spot advertising.
• Liaise with content, web production and payments team on localisation including translation of website.
• Work with the payments team to develop and maintain offering of online and offline local payment methods
• Lead and manage the local CRM team to develop and execute cutting edge and appealing local promotions, and ensure the optimal execution of all global promotions.
• Coordinate and execute activities working alongside other parts of the organisation including the legal, , poker room management, creative and design, online marketing, affiliates, events and PR.
• Undertake rigorous pre and post initiative analysis to provide campaign ROI, CPA and learnings for future activity
• Provide effective audit of potential market growth, identify key areas for growth, provide consumer insights, competitive reporting & other key marketing requirements

Skills and Capabilities

• University educated
• Compulsory to be able to speak fluent French and English, and ideally Flemish.
• At least 3 years Proven track record in managing business until P&Ls along with multi million Euros marketing budget
• Proven track record in driving business growth in the gaming industry ideally working for a B2C online operator.
• Good business sense and ability to develop strong relationships with key figures in the market.
• Strong knowledge of the local media landscape, and proven track record of working with local media agencies and media owners.
• Excellent analytical skills. Strong written & communication skills also a must
• Must be results driven and able to able to develop and implement practical (& quick) decisions
• Well-organised, ability to multi task and prioritise key projects. Flexibility to adapt to a rapidly changing business environment is key
• Strong negotiation skills required with an eye for detail in the structure of all deals
• Strong people management skills
• Good all-round marketing skills and understanding/experience of Belgium media landscape
• Ability to function as a self-starter with an emphasis on getting things done
• Experience of, and interest in Poker would be an added advantage

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Leadership	Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Head of PR

Job Title:	Head of PR (P00261)
Division:	Corporate Communications
Location:	London
Reports to:	Head of Corporate Communications
Date:	September 2011

Job Purpose

The Head of PR provide strategic direction for PokerStars worldwide public relations and is responsible for managing a team of professionals tasked with creating buzz, interest and awareness for PokerStars via earned media.

Key Responsibilities

• Provide strong PR counsel and strategic PR programs that enhance the perception of PokerStars among key audiences.
• Manage a team of PR professionals to ensure high performance, quantifiable results and accountability.
• Create an environment to foster creative and effective PR programs
• Manage people, budgets, agencies and freelancers effectively

Skills and Capabilities

• Media relations: Leverage existing and develop new relationships with important press and media contacts in order to effectively influence and drive positive coverage in trade and consumer media.
• Event management – Conceive, plan and/or execute high-quality press events that distinguish PokerStars from other brands and companies.
• Agency management – Hire and manage communications agencies effectively to ensure delivery of agreed-upon goals and quantifiable results.
• Budget Management: Effectively manage department resources and use powers of influence to leverage other budgets and campaigns to achieve PR goals.
• Service orientation: Provide excellent customer service, counsel and reporting to internal clients

Essential

• Experience in core PR skills of media relations, PR strategy, events and promotions
• Ability to manage people who report to you and people who don’t
• Positive, upbeat attitude and willingness to grapple big, complex issues with zeal and zest

Desirable

• Experience working in a PR agency
• Relationships with and knowledge of relevant trade and consumer media

Additional Information

PR is not a 9-to-5 function, which means you may be on call at times 24/7. You’ll be expected to travel and work at the Company’s biggest and most important internal and external events. You will have access and exposure with executives at all levels of the company and industry.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Leadership	Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Head of PPC

Job Title:	Head of PPC (P01329)
Division:	Online Marketing
Location:	London
Reports to:	Director Of Online Marketing
Date:	August 2011

Job Purpose

To take ownership of the PPC channel and manage a team of senior PPC experts into driving outstanding results across all engines and multiple countries. This role is reporting directly to the Director of Online.

Key Responsibilities

• Manage a team of PPC professionals
• Be responsible for driving optimum results and achieving aggressive targets across various campaigns, engines, countries
• Provide comprehensive management reporting on a regular basis
• Drive processes around optimisation of main KPIs (CTR, landing page optimisation, conversion rate optimisation)
• Implement best-of-breed techniques around creative testing, landing page testing, keyword expansion and negative keyword definition
• Own the relationship with search engines
• Close liaison with Natural search specialists to ensure that were appropriate we are maximising our total opportunity from Search.
• Taking a lead in our on-going process of establishing and subsequently implementing across the business what we consider to be best practice across a wide number of areas of paid search marketing

Skills and Capabilities

Essential

• Must be passionate about Search Marketing
• Must have a technical and analytical mindset
• Must have strong Project Management knowledge
• Must be a strong leader and a driver of his/her channel/team.
• Minimum 5 years experience in an online marketing background – with direct experience of managing large scale paid search campaigns.
• Proven track record of outstanding PPC results
• Excellent communication skills
• Must be fluent in English.
• Must have a Google Adwords professional qualification
• Must have a relevant University Degree or equivalent experience

Desirable

• Knowledge of the Poker industry
• SEO knowledge
• Fluent in one or more of the following languages: Italian, French, German, Dutch, Spanish, Estonian, Russian

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Leadership	Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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UK & Ireland Poker Room Operations Analyst - Ireland

Job Title:	UK & Ireland Poker Room Operations Analyst - Ireland (P01442)
Division:	Poker Room Management
Location:	Ireland, England or Isle Of Man
Reports to:	UK & Ireland Poker Room Operations Manager
Date:	August 2011

Job Purpose

The Poker Room Operations Analyst role supports the Poker Room Operations Manager in the day-to-day operations of the PokerStars site as it relates to customers in the UK and Ireland, with an emphasis on the Irish market. The role will work with the Poker Room Management team and various other departments in dealing with operational tasks specific to the UK and Ireland, including escalations from other departments; working on marketing and promotions; promoting live events, tournament schedules, etc.; analyzing trends, player needs and opportunities to help strengthen the company’s presence; all with the ultimate goal of improving market share and player satisfaction in these two key markets.

Key Responsibilities

• Assisting with management of PokerStars’ poker room operations in the UK and Ireland, working to increase market share in these countries, with an emphasis on the Irish market
• Interacting with players in UK and Ireland in order to increase site profile and create customer loyalty
• Creating online tournaments and games for these markets, and assisting with scripting and deployment as necessary
• Creating and implementing improvements to poker room and player relations to increase satisfaction of players and bottom-line profitability
• Working with Marketing team to effectively raise awareness and interest in PokerStars in the UK and Ireland, including at live events such as EPT and UKIPT
• Assisting with the planning and execution of some promotions
• Working with the EPT and UKIPT staff to help evolve these event(s) into some of the largest and best poker tournaments in the world, including travelling to events to interact with players
• Being a champion of poker within the UK and Ireland
• Working with UK and Ireland Team PokerStars Pro and Team Online as necessary to accomplish other goals
• Providing excellent customer service to players

Skills and Capabilities

Essential

• Extensive experience working in the UK and Ireland markets, particularly Ireland
• Excellent knowledge of the UK and Ireland live and online poker community, particularly Ireland
• Good knowledge of the poker industry worldwide
• Good knowledge of the PokerStars game client
• Good knowledge of poker rules, procedures, and best practice
• Excellent communication skills
• Strong Information Technology skills, including good knowledge of the Microsoft Office suite (Word and Excel)
• Willingness to work long and/or unusual hours when necessary

Desirable

• Highly analytical, quantitative, data-based problem solving and optimization skills
• Experience in web development (particularly HTML and basic scripting languages)

Additional Information

Travel be required, unsociable hours

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Decision Making	Planning & Organising
	Innovation

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Software Developers

Job Title:	Software Developers
Division:	R&D
Location:	Flexible (Toronto / London / Dublin.)
Reports to:	Head of Software Development

PokerStars is expanding and is looking for excellent Software Developers (C++/Client/Server)

• Experience in development of online poker applications - an advantage
• Location: Flexible (Toronto, London, Dublin)
• Compensation: highly competitive packages for relevant candidates

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Head of Poker

Job Title:	Head of Poker
Division:	Poker
Location:	Isle of Man
Reports to:	CEO

Job Purpose

Functions as leader of all key poker departments at the largest poker operator in the world, including: poker room management, customer relationship management, game security and team pros management.

Key Responsibilities

• Defines Poker product direction for the company, including requirements for current and future offerings as well as policies and procedures for the management of the Poker Room, like scheduling of online tournaments, game deployments, game security, players’ activity-based rewards and other related elements of poker operations
• Bases all roadmap for Poker products on close interaction with players
• Interacts with senior marketing, customer care operations management, and other executives
• Devises strategy and manages operationally all poker events, with a goal to operate at all times the most exciting and popular formats in the poker world and ensure the highest security standards in a peer to peer play environment.
• Responsible for concept to launch of all conversion and retention campaigns for online poker players, assistance of various local teams in execution of email / mail / web / game client campaigns and measurement thereof, and development of new tools, vehicles, segmentation ideas and approaches for managing long term relationships with recreational and competitive poker players online
• Works closely with Chief Marketing Officer to connect acquisition initiatives to the poker room strategy to convey authentic and differentiated messaging to prospective customers
• Applies analytical considerations in partnership with Chief Finance Officer and Analysis team in defining games / events’ pricing, players’ rewards and other elements that influence the online poker room ecosystem.

Skills and Capabilities

Essential

• Extensive proven experience in a similar role
• In-depth knowledge of on-line Poker and the Poker industry
• Proven track record in interacting with online poker players
• Leadership skills, with emphasis on creativity, problem solving and management of large teams
• Demonstrate strategic and innovative thinking
• Demonstrate outstanding communication and organisation skills with the ability to manage a number of projects in parallel
• Educated to degree level or equivalent

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Leadership	Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Mobile Product Manager

Job Title:	Mobile Product Manager
Role No:	P01568
Division:	Mobile Team
Location:	London
Reports to:	Head of Mobile
Date	November 2011

Job Purpose

You will own the conceptual design and business development of mobile poker games and other poker-related apps, and other content components and initiatives within the Mobile team. You will work closely with the Mobile & Marketing teams, as well as many many other areas of the business to ensure we create, implement and improve mobile solutions that are aligned with the evolving mobile market and our expanding business needs.

Key Responsibilities

• Analyze and characterize the gaming and marketing aspects of PokerStars mobile product across multiple platforms.
• Take responsibility for the entire cycle of projects – from inception to final delivery.
• Write detailed specification documents for software development teams.
• Interface with Poker Room Operations staff, software developers, support, marketing and design teams to assure high quality software is deployed.
• Monitor internal and external feedback on mobile Games and Apps, investigate issues and prepare detailed reports for developers and marketers.
• Assist with other Mobile tasks as required.

Skills and Capabilities

Essential

• Exceptional understanding of mobile users’ behaviour.
• Exceptional understanding of mobile devices as used for games and other apps, what works best for mobile (or doesn’t work) and why, and user interfaces.
• Experience working in a mobile product development role (ideally with a Poker focus).
• Proven ability to craft innovative solutions and think creatively, ahead of the curve.
• Passion for mobile games
• Knowledge of the PokerStars product offering.
• Online poker experience.

Desirable

• Marketing, business or technical degree. Or PMP certification.
• Project management experience.
• Experience in an environment that requires extensive troubleshooting.
• Experience writing technical specifications for software features.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Flexibility & Adaptability
Working With Others	Quality Focused	Planning & Organising
Innovation	Decision Making

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Customer Service Representative – Language Specialist

Job Title:	Customer Service Representative – Language Specialist
Division:	Support
Location:	Costa Rica Office
Reports to:	Support Manager

Job Purpose

We are seeking customer service representatives to work from our Costa Rica Office.

We are interested in candidates that are fluent in languages other than English & Spanish. Languages of particular interest to us are: Italian, German, Russian, Portuguese, Dutch, Danish, Estonian, Ukrainian, Czech, Greek, Hungarian, Romanian, Polish and Nordic/Scandinavian languages.

Candidates with any of these additional languages will be subject to a pre-interview test.

Key Responsibilities

• Respond to customer requests and enquiries in English and other language(s) thorough responses to numerous e-mails per shift
• Manage player accounts (passwords, cash transfers, account privileges)
• Host final tables of tournaments
• Provide information on player deposits and cash outs
• Inform players about current promotions at PokerStars
• Assist players with basic connection and technical issues
• Translate documents and templates from English to the other language(s)
• Inform players about games and game rules
• Interpret hand histories for players
• Respond to player’s concerns about site integrity

Essential Skills and Capabilities

• Fluent in at least one of the above listed languages
• Excellent command of English
• Excellent command of professional writing (both languages)
• Capable of working independently and using initiative, as well as within a team environment
• Ability to work in a high-volume work environment
• Accurate and with eye for detail
• Available to work all shifts and weekends

Qualifications and Experience

• Minimum 1 year of customer service experience
• Intermediate computer skills (MS Office, Explorer, etc)
• Minimum typing speed of 40 wpm; 60 wpm or more preferred.

Desirable

• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing - (e.g. transactions via credit card, ACH, etc.)
• Basic technical knowledge (e.g. disconnection, connection and log file analysis)
• Experience with the on-line gaming industry
• Additional languages advantageous

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Quality Focused
Working With Others

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.