Marketing Manager, UK & Ireland

Job Title:	Marketing Manager, UK & Ireland
Division	Marketing
Location	London Office
Reports to:	Regional Marketing Director – UK & Ireland

Job Purpose

We are looking for a marketing manager for our UK & Irish Team to focus on attracting new players through offline marketing and PR.

Key Responsibilities

• Creating marketing plans and managing the annual budget.
• Managing agencies and working with third parties and central teams to develop strategies to deliver against KPI’s
• Supporting the Regional Director when negotiating new and optimizing existing offline marketing campaigns.
• Support the Regional Director when implementing offline marketing projects. Working with the UK & Irish team, and other in house teams and media agencies to produce effective, brand enhancing marketing campaigns which achieve target ROI.
• Analysis of marketing campaigns
• Working closely with any Media agencies to ensure clear reporting.
• Working with Advertising and Design teams to localise offline creative for the market.
• Review competitor activity and keep a close eye on activity in UK & Ireland.
• Co-ordinate activities and promotions with other parts of the organisation including the creative, affiliate, PR & retention teams.

Skills and Capabilities

Essential

• 3-4 years relevant experience, with an emphasis on offline especially TV planning and buying
• Ability to manage campaigns from beginning to end including forecasting and performance analysis
• An interest in Poker is preferable
• Well organized with ability to multi-task and prioritize key projects
• Must be a skilful negotiator
• Must be able to source relevant offline deals
• Strong analytical skills with an understanding of the key metrics of offline and understanding of online
• The candidate must be a creative thinker who is able to think of effective promotions, and creative solutions.
• Excellent interpersonal skills are required and the ability to forge lasting and effective working relationships with third party agencies and media owners
• Must speak English.

Desirable

• Online Poker or Online Gaming experience strongly preferred, but not necessarily required.
• Understanding of TV either from planning and buying from agency side or client side

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Media Analyst

Job Title:	Media Analyst
Division	Marketing Financial Planning & Analysis
Location	London Office
Reports to:	Finance & Marketing

Job Purpose

Reporting to the Finance Manager of Marketing FP&A, this role involves building, developing and documenting guidelines for the planning, forecasting, and reviewing Media campaigns, primarily TV activity.

Key Responsibilities

• Develop Best Practice ROI forecasting, analysis and evaluation models for all PokerStars Media campaigns in all global Markets.
• Liaise with local Media Agencies in all territories to source Media data for PokerStars campaigns and competitive activity.
• Review performance of all AFPs and TV Spot Buy campaigns.
• Work closely with the regional marketing teams to share Campaign Optimisation best practice, and develop their understanding of KPIs and performance expectations.
• Manage Post Buy reporting and develop internal process to feedback Post Buy evaluations to other Central Business Units and Regional Marketing teams.

Skills and Capabilities

The candidate will have at least 4 years experience managing ROI evaluations for Blue Chip accounts within the Business Science Division or Direct Division of a Media Agency. They will be fully knowledgeable in the uses, processes and tools involved in Brand response marketing, including Econometric evaluation and Direct campaign management systems. The candidate will be experienced in presenting results and recommendations to senior Marketers. Excellent management, interpersonal, analytical and communication skills are required, as is the need to be a driven, energetic and proactive individual who has a desire to add value in all areas of responsibility. The candidate will have:

• Excellent modelling, analytical and numerical capabilities.
• Advanced MS Excel skills.
• Database skills (Access etc)
• Project Management skills.
• Outstanding communication and organizational skills.
• First class interpersonal skills with the ability to foster relationships with peers and senior management.
• An ability to deliver high quality work under pressure of tight deadlines.
• Be a competitive, results orientated team player.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Social Media Community Manager

Job Title:	Social Media Community Manager
Division	Online Marketing
Location	Isle of Man / London
Reports to:	Senior Marketing Manager – Social Media

Job Purpose

Manage the development and growth of our communities on social networks, blogs and forums ensuring that PokerStars is a leading and active member of all major networks on the internet.

Key Responsibilities

• Co-ordinating social media activities across departments and regions
• Creating and maintaining an engagement plan for all social media sites ensuring KPIs and performance goals are achieved
• Setting-up, customising, optimising, maintaining and updating accounts on social media platforms, blogs and forums
• Developing, engaging and growing communities across all social platforms
• Using the social media platforms to generate buzz and interest in PokerStars on the internet
• Measuring, monitoring and reporting on all social media activity
• Monitoring and managing social media mentions of the brand
• Working with social media manager to teach and mentor other departments on social media

Skills and Capabilities

Essential

• Educated to degree level or equivalent
• Comfortable and experienced in working with large brands
• In-depth knowledge of social media specifically in developing online communities
• Extensive knowledge of social media trends, strategies, platforms, tools and best practices
• Ability to develop and build strong working relationships with internal and third party service providers
• Display a strong customer and brand focused background with commercial awareness and strategic thinking capability
• Track record in innovating and adapting to the constantly changing nature of the internet
• Friendly, articulate and persuasive interpersonal style
• Motivated with a high energy level and strong work ethic
• Ability to work well under pressure and on own initiative
• Willing to work outside of normal office hours
• Excellent communication and presentation skills (written and verbal)
• Demonstrate sound judgement and good instincts

Desirable

• In depth knowledge and passion for poker

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Quality Focused	Flexibility & Adaptability	Planning & Organising

Notes for Application

To be considered for this role please submit the following (to hr@pokerstars.com)

• Your facebook / twitter / blog URL and/or username on discussion forums
• Your PokerStars username and registered email (if you don’t have one, download and register here)
• 300 word summary as to why you are the right person for this job

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Estates and Facilities Supervisor

Job Title:	Estates and Facilities Supervisor
Division	Estate Management
Location	Isle of Man Office
Reports to:	Estates and Facilities Manager

Job Purpose

This person will be the central point of contact for all jurisdictions, collating information, sharing information, ensuring Health and Safety is adhered to in all existing and new areas coming on line. This person will ensure that we deliver continued customer service and keep the standard of Estates and Facilities high.

Key Responsibilities

• Set up and maintain a building portfolio database of all properties.
• Be the central point of all admin relating to Estates and Facilities.
• Help set up and maintain a building audit program.
• Set up action plans from data collected in Audit program.
• Give guidance and support to Office Managers/Country Managers and staff.
• International office relocations and refurbishments.
• Deliver health and safety training, management and all aspect of safety in the workplace.
• Assist in creating clear budget and spend information for all regions.
• Assist in setting up Business Continuity Plans worldwide.
• IPOS (Purchasing software)
• Ad Hoc duties as required.

Skills and Capabilities

Essential

• Previous facilities experience in a multi site environment.
• Experience in office fit outs/refurbishments.
• Health and Safety qualification, or working towards.
• Good customer service.
• Can do attitude.
• Hands on approach.
• Willing to travel Internationally

Desirable

• Working knowledge of AutoCad.
• Experience in setting up office environments Internationally.

Behavioural Competencies

Communicates Effectively	Customer Focus	Working With Others	Leadership
Results Focused	Innovation	Commitment & Resilience	Quality Focused
Job Knowledge	Decision Making	Flexibility & Adaptability	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Senior Internal Auditor

Job Title:	Senior Internal Auditor
Division	Audit
Location	Isle of Man Office
Reports to:	Director of Audit

Job Purpose

PokerStars’ Internal Audit function aims to provide reliable, cost effective and independent audit assurance on the adequacy of the control environment to ensure the safety of corporate assets and reputation.

Key Responsibilities

• Plan, lead and execute a portfolio of complex risk based internal audits designed to evaluate and test the adequacy of controls throughout business operations. Following departmental audit methodology, work will include review and hands on testing of application systems, reports, transactions, documents, records, and compliance with policies and procedures;
• Work largely unsupervised, organizing their time and activities to deliver multiple assignments to specific deadlines and quality requirements;
• Agree audit approach and work plans with Audit Director and appraise regularly;
• Ensure appropriate clearly documented audit evidence supports audit findings, and make business focused recommendations for improvement;
• Present audit results and draft audit reports to Audit Director for review;
• Discuss draft written audit findings with business management to agree facts and appropriate solutions;
• Follow-up reported audit findings, monitoring management’s responses and the completeness of implementation;
• Undertake special reviews, investigations, and projects on new or existing business processes, potential staff fraud, and regulatory compliance matters;
• Help to develop the company’s internal audit methodology and internal audit plans, and continuously improve Internal Audit activities.

Skills and Capabilities

• Qualified accountants with very good academic records (other similar qualifications and experience will be considered);
• Minimum three years Internal/External Audit, Risk Management experience;
• Preferably experience working in e-gaming, banking/financial services, payments processing, blue chip companies, large accounting firm or consultancy;
• May have IT audit, information security or systems reporting experience.

Competencies and attributes required for the role include

• Bright enquiring mind, ability to grasp detail quickly, attention to detail and quality;
• Identifies the root causes of problems in complex situations;
• Excellent verbal and written communication skills. Speaks and writes clearly, concisely and to the point;
• Good interpersonal and team working skills, able to give and receive feedback constructively;
• Can adapt to and manage a range of differing client relationships;
• Excellent organizational and project management skills;
• Must have good office computing capabilities;
• Strong career focus and ambition.

Some international travel and occasional weekend working may be required.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Business Development Manager

Job Title:	Business Development Manager, North America
Division	Payments
Location	Isle of Man
Reports to:	Director of Business Development & Product Management

Job Purpose

Due to growth we are seeking a strong Business Development Manager to fill this new and challenging role by researching the payment solutions available you will have an in-depth knowledge of regional and country specific solutions. By presenting case studies and the end-results of your research you will suggest which payment solutions will be most effective for the company, negotiate the contract with the processor and set them in place for the solution to be implemented within the cashier. Your skills in terms of knowledge and ability to deliver the right solutions in the US market will already be fine tuned by your in-depth experience of this.

This role will require the excellent attention to detail and a sound knowledge of payment processing in the North American ecommerce sector. The candidate must be strong with multi-tasking and comfortable running several projects simultaneously. Owing to the difference in time zones the right candidate will also be expected to work as reasonably expected so as to manage contacts within the US business day.

Key Responsibilities

• Methodically contact US banking and financial institutions with the aim of establishing processing relationships that are viable according to federal and state law
• Work with in-house legal to determine the viability of any proposed processing and ensure its compliance with internal standards and requirements
• Establish the relationship with the new financial institutions and any payment service providers required in the setup
• Compare solutions which are available with competitors and highlight gaps and areas of improvements as needed
• Negotiate the contract with the supplier and carry out all required due diligence checks
• Transition the relationship to Product Management so that the solution can be implemented within the cashier

Skills and Capabilities

Essential

• At least five years relevant experience within the payment processing sector with a strong focus on business development and or relationship management
• Excellent hands-on knowledge of US online processing and in particular; ACH, demand drafts, Check21, snail mail cheques and wires
• Proactive, independent individual with the ability to focus on the task and grind out a result by being methodical and results focussed
• Proven ability in starting business relationships and ability to negotiate
• An ability to deliver high quality work under pressure of tight deadlines.
• Be a competitive, results orientated team player

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Analyst Developer

Job Title:	Analyst Developer
Division	IT Development
Location	Isle of Man
Reports to:	Manager, Development

Job Purpose

To maintain and develop PokerStars' internal web based system, which includes analysis of business requirements and design, implementation, test and documentation of solutions. Special focus on planning and implementing a new system for data analysis and reporting.

Key Responsibilities

• Developing client and server code (web UI, business layer and SQL).
• Analysing user requirements and taking responsibility for corresponding development tasks.
• Analysing existing system functionality.
• Production of statistical information and KPIs for management and marketing.
• Ensuring quality in released software.
• Adhering to existing procedures

Skills and Capabilities

Essential

• A minimum of 3 years experience in all phases of application development.
• Experience or appropriate training in Java.
• Large scale database experience, ideally DB2, although Oracle and/or SQL Server would be considered.
• Analytical thinking, methodical approach

Desirable

• C++ / ASP / scripting languages / HTML.
• Web development experience.

Behavioural Competencies

Excellent communication skills	Flexibility	Self-motivated
Team player

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Senior Analyst Developer

Job Title:	Senior Analyst Developer
Division	IT Development
Location	Isle of Man
Reports to:	Manager, Development

Job Purpose

To maintain, develop and improve PokerStars' internal web based system, which includes analysis of business requirements and design, implementation, test and documentation of solutions. Special focus on planning and implementing a new system for data analysis and reporting.

Key Responsibilities

• Developing client and server code (web UI, business layer and SQL).
• Analysing user requirements and taking responsibility for corresponding development tasks
• Setup and maintenance of development environment and release process.
• Contributing to system architecture.
• Analysing existing system functionality.
• Production of statistical information and KPIs for management and marketing.
• Ensuring quality in released software.
• Adhering to existing procedures

Skills and Capabilities

Essential

• A minimum of 5 years experience in all phases of application development.
• Strong and demonstrable Java skills.
• Large scale database experience, ideally DB2, although Oracle and/or SQL Server would be considered.
• Experience in designing multi-tier applications.
• Analytical thinking, methodical approach

Desirable

• C++ / ASP / scripting languages / HTML.
• Web development experience.

Behavioural Competencies

Excellent communication skills	Flexibility	Self-motivated
Team player

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bi-Lingual Customer Services Representative

Job Title:	Bi-Lingual Customer Services Representative
Division	VIP Store
Location	Flexible
Reports to:	VIP Store Manager

Job Purpose

We are seeking an Italian/English bilingual representative to work in our Italian office but possibly remotely from your own home on a part- time basis.

Key Responsibilities

• Translate documents and templates from English to the other language(s)
• Respond to customer requests and enquiries in English and other language(s)
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (update address information, FPP credit/debit, comments from player emails)
• Cancellation/Correction/Processing of orders for our VIP Store
• Informing players about current promotions or changes to items in our VIP Store
• Informing players about games and game rules
• Responding to player concerns about site integrity

Skills and Capabilities

• Fluent in Italian, with a excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Quality Focused

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bi-Lingual Fraud Verification Agent

Job Title:	Bi-Lingual Fraud Verification Agent
Division	Security
Location	London
Reports to:	Verifications Manager

Job Purpose

You will work within the Verification team as part of the overall Security Department. You will form part of a global team responsible for undertaking a number of security operations on a daily basis to help prevent and detect fraud and comply with the company’s regulatory and legislative requirements. This will include verification of players’ information; assisting new players validate their accounts, responding to players’ queries and maintaining accurate system records within tight timescales. You will report to the Verifications Manager who is also based in London.

Languages

Fluency in one of the below languages, with an excellent command of English.

Russian/ French/ German/ Portuguese

Key Responsibilities

• Proactively reviewing management reports to prevent and detect possible fraud and players breaching our terms and conditions;
• Reviewing and verifying the authenticity of players’ personal documentation and recording results within the company’s internal systems;
• Assisting with live support to our players to help verify their personal information;
• Responding to player queries, offering advice and guidance on compliance and verification issues as appropriate.

Skills and Capabilities

Essential

• Excellent Customer Service skills
• Computer literate and quick to learn new systems and processes
• Ability to cross reference and quickly interpret a multitude of information to aid decision making
• Investigative skills and a logical approach to work
• Flexibility and adaptability within a dynamic environment
• Excellent communication skills, both written and verbal
• Ability to meet tight deadlines without compromising quality of output
• Must be a strong team player and have excellent planning and organizational skills.
• Experience of dealing with customers and stakeholders in a large environment (verbally and written);

Desirable

• Previous online gaming industry background.
• Self motivated, able to work equally well within a team or alone
• Knowledge of the on-line poker industry.
• Understanding of online poker security would be an asset.
• Knowledge and or experience of operating global KYC (CDD) procedures with particular reference to online gaming;
• Knowledge of online money processing - (e.g. transactions via
• credit card, NETeller, click2pay, Moneybookers)

Behavioural Competencies

Communicates Effectively	Results Focused	Working With Others
Commitment & Resilience	Flexibility & Adaptability	Quality Focused
Planning & Organising	Customer Focused

For more information, please send your CV and a covering letter to securityhr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bi-Lingual Fraud Investigator

Job Title:	Bi-Lingual Fraud Investigator
Division	Security
Location	London
Reports to:	Security Manager UK

Job Purpose

PokerStars is seeking to expand its team of Poker Security Specialist to work from the London office, UK. You will be responsible for fraud investigation and prevention.

Key Responsibilities

• Verification of cash out
• Detect and prevent fraud
• Managing player accounts
• Responding to security and customer related emails
• Processing of Real money transfers

Skills and Capabilities

Essential

• Fluency in one of the below languages, with an excellent command of English (German, French, Italian, Russian, Portuguese)
• Investigation skills
• Knowledge of online money processing
• Excellent customer service skills
• Strong team player and have excellent organisational skills
• Excellent level of English, written and spoken
• Strong attention to detail

Desirable

• Experience in credit card fraud/investigation
• Previous banking /poker industry experience

Behavioural Competencies

Communicates Effectively	Customer Focus	Working With Others
Job Knowledge	Decision Making

For more information, please send your CV and a covering letter to securityhr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Affiliate Account Manager, EMEA

Job Title:	Affiliate Account Manager, EMEA
Division	Marketing, Affiliates
Location	Isle of Man
Reports to:	Senior Manager, Affiliates Team

Responsibilities will be varied and include:

• managing existing top-level accounts in the region
• recruiting new affiliates to the company within established guidelines
• creating and managing promotions and programs to enhance retention and loyalty of existing referred players
• working with other departments (CRM, FP&A, Country Managers) to determine best practices
• balancing needs of the customer (affiliate) with needs of the company
• developing new markets within the assigned territory by working closely with country managers
• working well in a team environment
• preparing business proposals
• responding to a high volume of email with accuracy and to the company standard

Skills and Capabilities

Essential

• have a minimum of two years experience in affiliate account management or similar
• have experience within the on-line gaming industry
• have previous exposure to EMEA
• have excellent communication skills  -  both written and oral
• be culturally aware

Desirable

• be detail oriented
• have the ability to present ideas and recommendations for business
• have previous experience in preparing business proposals
• additional languages, particularly European, are a distinct advantage
• be willing to travel

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Working With Others	Quality Focused

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Marketing Manager, UK & Ireland

Job Title:	Marketing Manager, UK & Ireland
Division	Marketing
Location	London

Job Purpose

We are looking for a marketing manager to join our UK & Irish Team. Reporting to the Regional Manager and working alongside two other marketing managers this role will have a particular focus on attracting on offline marketing and PR.

Key Responsibilities

• Working closely with the live events to team to successfully brand and promote a new UK & Ireland poker tour.
• Be responsible for leveraging and promoting partnerships e.g. Guinness Premiership. This includes but not limited to:
  • Planning and production of related advertising materials
  • Planning and implementation of all activation around the sponsorship
  • Management of any external sports marketing agencies
  • Managing relationship with member clubs and any other associated clubs
• Work with the PR agency to help set goals and objectives, manage the PR projects to ensure maximum exposure and ROI is achieved.
• Work closely with the rest of the UK team to ensure that all advertising campaigns are closely integrated across all marketing channels.
• Identify other 3rd party opportunities which will allow PokerStars further cement its No.1 market position in the UK.

Skills and Capabilities

Essential

• 3-4 years relevant experience, with an emphasis on PR and offline marketing
• An interest in Poker is preferable
• Well organized with ability to multi-task and prioritize key projects
• Must be a skilful negotiator
• Must be able to source relevant offline deals
• Strong analytical skills with an understanding of the key metrics of offline and PR.
• The candidate must be a creative thinker who is able to think of effective promotions, and creative solutions.
• Excellent interpersonal skills are required and the ability to forge lasting and effective working relationships with third party agencies and media owners
• Must speak English.

Desirable

• Online Poker or Online Gaming experience strongly preferred, but not necessarily required.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Director Online Marketing

Job Title:	Director Online Marketing
Division	Marketing
Location	Isle of Man

Job Purpose

An experienced online marketing professional with at least 3 years’ senior management experience, being responsible for the key areas of online marketing within PokerStars. Consolidating the different regional approaches, the Director of Online Marketing develops together with his/her team the global online marketing strategy, ensures the implementation and evaluates the outcomes of set activities on a global and local basis.

Key Responsibilities

• Working with the Marketing Director to set the strategy for the Online Marketing team (on a global basis) and the goals within each online media channel
• Implement online marketing activities (by language and region)
• Be the main driver for the following areas (on a global basis, having the different regional managers to implement it):
  • Search Engine Optimization (SEO) incl.
    • Incl. Natural Link development
  • Search Engine Marketing (SEM) incl.
    • Incl. Pay per click campaigns (PPC)
  • Traffic analysis and user behaviour tracking
  • Social Media Marketing
  • URL Management
  • Developing “state of the art” online marketing tools and advertising materials
• Ensure the automation of existing in-house processes
• Ensure pre and post initiative analysis to provide campaign ROI, CPA and learnings for future activity.
• Work closely with specialists within the other marketing teams including PR/Brand/Advertising to optimise the online strategy
• Lead and manage a team of internal online marketers including goal and task setting, regular reviews and appraisals, as well as managing out of house resources and agency relationships
• Manage budgets for the business unit

Essential Skills and Capabilities

• A proven success in Online Marketing
• Project management experience
• People management experience (leadership and line management skills required)
• Knowing “state of the art” online marketing tools (incl. SEO, Web 2.0, ...)
• Being a leader able to build something up from the scratch
• Excellent analytical skills
• Results driven and able to develop and implement practical (and quick) decisions
• Well-organised, ability to multi task and prioritise key projects
• Flexibility to adapt to a rapidly changing business environment is key
• Good all-round marketing skills and understanding and experience of a broad range of marketing tools
• Ability to function as a self-starter with an emphasis on getting things done
• A driver not being driven

Desirable

• Knowledge of the industry and the product

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
Leadership	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Online Marketing Manager (Paid Search)

Job Title:	Online Marketing Manager (Paid Search)
Division	Marketing
Location	Isle of Man or London
Reports to:	Director of Online Marketing

Job Purpose

To take responsibility for the internal control of paid search marketing campaigns on a global basis. Positioned within a team of online experts, this position will also benefit from a wider exposure to online marketing techniques and channels.

Key Responsibilities

• Managing paid search campaigns across multiple engines, multiple brands and multiple geographies to ensure the company’s specific goals are met.
• Gathering actionable data from various sources to ensure consistent and continual optimisation of the campaigns.
• Generation and dissemination of management reporting to ensure that the wider team is aware of campaign performance trends.
• Close liaison with Natural search specialists to ensure that were appropriate we are maximising our total opportunity from Search.
• Taking a lead in our on-going process of establishing and subsequently implementing across the business what we consider to be best practice across a wide number of areas of paid search marketing.
• Manage the direct relationship with search engine providers to stay constantly up2date in upcoming changes and trends.

Skills and Capabilities

Essential

• Must be passionate about Search Marketing
• Must have a technical and analytical mindset
• Minimum 2 years experience in an online marketing background – with direct experience of managing large scale paid search campaigns.
• Excellent communication skills
• Must be fluent in English.
• Must have a relevant University Degree or equivalent experience
• Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to our business success
• Managing Complexity: Is able to work effectively in a highly complex, diverse, changing environment.
• Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
• Goal setting / short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changing circumstances.
• Innovation: Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities and results.

Desirable

• Should also demonstrate understanding of the principles of optimisation for natural search
• Fluent in a second language
• Google Adwords professional qualification – part or fully qualified would be a distinct advantage

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
Leadership	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Chief Editor

Job Title:	Chief Editor
Division	Online Marketing
Location	Isle of Man
Reports to:	Head of Web, Content and Localization

Job Purpose

PokerStars is looking for a Chief Editor to manage a multi-lingual team of copywriters and translators. You will be responsible for the online content strategy, editorial style and PokerStars’ tone of voice. You will work closely with the production and web team on a workflow process model to fulfil the company's objectives. You will be responsible of 25 different languages, where you’ll build a different content/localization strategy designed for each language, manage budget and drive efficiencies into the team.

Key Responsibilities

• Build and implement a high-quality marketing content strategy for the websites estate.
• Act as the brand guardian to ensure our message, brand values and style guidelines are consistent and strictly adhered to in all our player communications.
• Have an eye for detail, as the Chief Editor will be the last stop before content goes out for production.
• Work closely with central and regional marketing team to understand their requirements and make sure to execute copy up to their expectations.
• Work closely with the production and web team to ensure workflow is aligned and efficient.
• Manage a team of multi-lingual copywriters and translators and understand their different responsibilities, tasks and priorities.
• Be responsible for the whole translation process of the content on our product
• Manage the content and localization budget and constantly drive efficiencies into the team.

Skills and Capabilities

Essential

• 5+ years relevant experience in a similar role including managing staff
• Internet industry experience in a multinational corporation, including prior responsibility for multi-lingual teams
• Strong writing and editorial skills
• Fluency in English and one additional language (reading, writing and spoken)
• A team player with strong communication skills (both verbal & written)
• Knowledge and passion for poker
• Ability to work under time pressure

Desirable

• Experience working on CMS and/or publishing systems.

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Innovation	Decision Making
Working With Others	Commitment & Resilience	Flexibility & Adaptability
Leadership	Quality Focused	Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bi-Lingual Customer Services Representative - London

Job Title:	Bi-Lingual Customer Services Representative
Division	Support
Location	London
Reports to:	1st Line Manager

Job Purpose

We are seeking bilingual representatives to work from our London, UK Office who are fluent in the following languages:

Danish/ Italian/ Russian/ Dutch/ Polish / Portuguese or Brazilian/ Spanish/ Greek/ Norwegian/ Slovenian/ German

Key Responsibilities

• Translate documents and templates from English to the other language(s)
• Respond to customer requests and enquiries in English and other language(s)
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cash outs
• Informing players about current promotions at PokerStars
• Assisting players with connection and technical issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Responding to player concerns about site integrity

Skills and Capabilities

Essential

• Fluent in one of the above listed languages, with a excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset

Desirable

• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.)

Behavioural Competencies

Communicates Effectively	Results Focused	Job Knowledge
Customer Focus	Commitment & Resilience	Quality Focused
Working With Others

For more information, please send your CV and a covering letter to supporthr@pokerstars.com. Please also state your name, the job title and native language you are applying for in the subject bar.

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PokerStars Director of PR & Celebrity Player Management - London

Job Title:	PokerStars Director of PR & Celebrity Player Management
Division	Central Marketing Team
Location	London
Reports to:	Director of Central Marketing

Job Purpose

Reporting directly to the Central Marketing Director, this new position will be responsible for a new Business Unit that is being created through the merger of two existing BUs - PR and Celebrity Player Management. Although both marketing disciplines are distinct and different there is also a substantial overlap between how PokerStars use them as a business which will be further strengthened through this consolidation. The clearest overlap being that PR is one of the most important channels we use to promote our Celebrities through stories covering their lifestyles, performance and backgrounds.

The candidate will have two separate teams reporting into them with a total headcount of 5 (2 PR and 3 CPM) as well as a dotted line into 20 plus PR agencies and direct responsibility for managing 50 plus Celebrities (predominantly poker but also from Sport and beyond).

Key Responsibilities

Celebrity Player Management

• Develop, evolve and be responsible for the Celebrity strategy - how does this differentiate us from the competition, what is the longer term goal, what are the key objectives, what is the mix of Celebrities we need etc.
• Manage and evolve celebrity relationships from poker, sports and other areas:
  • Contract negotiations; 50 plus contracts to be reviewed, assessed and restructured per year including optimizing performance related incentives.
  • Performance related issues; ensuring that celebs are performing as per their contracts and rectifying the situation where they are not.
  • Day to day management; ensuring that the day to day management of the Celebs including attending events, advertising shoots, PR appointments etc. is professional and seamless.
  • Acting as the interface between the business and the Celebs; be able to manage Celebs in line with wider business strategy and requirements.
• Ensure that the use of Celebrities is maximized throughout the marketing cycle both in terms of acquiring and retaining players.
• Particular focus needs to be place on how we better utilize our Celebrities online and on the client through innovative promotions, tournaments and other means of interaction.
• Work closely with Regions and other Central Marketing BUs (Brand, Advertising and Design, CRM, Events) to assess their specific requirements from Celebrities and also the best opportunities to utilise them.
• Work closely with Celebs to develop and exploit initiatives/other organisations they are already involved in or wish to undertake e.g. other sponsors or charities.
• Manage multi million dollar budget.
• Develop models and reports to help quantify the value Celebs bring to PokerStars.

PR

• Develop, evolve and be responsible for the global consumer PR strategy beyond Tournaments. Key objectives include building brand awareness, overcoming misconceptions surrounding online poker, reinforcing brand values, acquiring and retaining players.
• Be responsible for all global tournament PR on the ground and remotely plus provide a framework and processes for PR at all local tournaments.
• Manage all trade press and key consumer press relationships.
• Be responsible for ensuring that the central PR teams role is clearly defined and communicated to the markets and their agencies through a clear set of processes and practices.
• Provide framework for the markets and assistance in pitching for new PR agencies.
• Be responsible for ensuring all Agencies are delivering as per their SLAs and within global PR strategy and on brand.
• Work with Regions and other Central Marketing BUs to identify and develop specific PR led initiatives such as Celebrity Charity tournaments and tie ups with other brands.
• Work with other Central Marketing BUs to help build and amplify their activity i.e. building Poker players own brands, integrate PR with advertising, better utilize PR to enhance PokerStars promotions etc.

Skills and Capabilities

• Must have a demonstrable track record of successfully managing consumer focused PR for a large blue chip brand for 5 plus years
• Must have demonstrable track record of successfully overseeing a large stable of celebrities (15 plus) for 5 plus years
• Must have experience working with local marketing teams on a pan Regional basis as well as a mixture of marketing teams - Advertising, CRM etc. Ideally with hands on experience in some of these areas.
• Consider candidates from both an Agency and Client background.
• 10 plus years work experience in marketing environment.
• Experience within Europe and the Americas would be helpful although candidates with experience in other markets will be considered.
• Requires a hands on individual who is also a strong strategic thinker and with excellent management skills.
• Ideally must have poker industry experience if not it is an absolute must that they have a real passion for the game including having been involved with it at some level for the past 3 years.

Behavioural Competencies

Outgoing	Creative Thinker	Adaptable
Fast Learner	Team Player	Strong Communications Skills

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Regional Customer Relationship Marketing Manager - London

Job Title:	Regional Customer Relationship Marketing Manager
Division	Customer Relationship Management
Location	London
Reports to:	Regional CRM Manager

Job Purpose

The Regional CRM Manager will have ownership over CRM activity, budget, and results within the allocated region(s).

Key Responsibilities

• Deliver target ROI and Operational Excellence in the execution of programs and continuously improve and innovate around "the way we do CRM" through strategic leadership, roll-out of new functionalities, improvement of our metrics system, etc. within the region
• Pro-actively plan and execute promotions to convert, retain, re-activate and reward players within the region.
• Monitor and report on CRM KPIs and budget for their region, reacting to trends that become apparent. Perform analysis of completed local promotions and share learnings with the rest of the CRM team and local marketing.
• Customer Segment ownership for customers of the region and representation of these customers in our strategy and product development cycles
• Effectively synthesize & communicate plans and progress for Senior Management
• Build strong relationships with internal cross functional teams and peers
• Build a close working relationship with regional marketing to ensure on and off client activity is synchronised for maximum effectiveness.
• Architecture, oversee, manage and implement everything CRM in the region

Skills and Capabilities

Essential

• Highly analytical / quantitative, data based problem solving and optimization, especially segmentation.
• Comprehensive knowledge and understanding of online poker and the online poker industry.
• Proven ability to take ownership of all aspects of a project from conception to completion.
• Drive: self-starter / doesn't take 'no' for an answer / can work through organisational obstacles
• Collaborative team player, can work cross-functionally to bring teams along
• Familiarity with MS Office products with at least intermediate Excel skills.
• A good understanding of Customer Relationship Management

Desirable

• Basic knowledge of HTML.
• Any second language, but especially Spanish, Portuguese, German, Russian.
• Ability to work well under tight deadlines and multi-task.
• Comfortable around both business and technology related topics
• Able to communicate effectively both in fine detail and executive-level summaries.

Behavioural Competencies

Communicate Effectively	Results Focused	Customer Focus
Flexibility and Adaptability	Working with Others	Planning and Organisation

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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