Careers with PokerStars

Job Purpose

The Business Analyst will lead the area of Business Analytics for our new Social Poker Platform (Poker on Facebook). The role includes establishing methods of analysis from scratch in a broad range of activities. For example, Acquisitions, Customer Experience, Retention, Social Experience - Virility, Monetisation, Product Optimisation and more. The objective is to provide actionable recommendations that will contribute to the product success. The Analyst will be part of the BI team whilst being fully dedicated in their day to day activities to the contribution towards the success of the Social Gaming product; working very closely with the Director of Social Gaming and the Social Gaming Team. The strategic direction of the Social Gaming Division will be significantly influenced by the actionable recommendations produced by this Analyst. Examples of projects are: Customer Segmentation and rofiling, Customer Churn prediction, LTV modelling and Poker Product optimisation. The role is highly visible to the executives and the successful candidate will be a key player in the success of the product.

Key Responsibilities

• Leading the Business Analytics area of the Social Poker Platform
• Working closely and in harmony with  the major stakeholder – head of Social Gaming and the team
• Establish relevant KPI reporting to monitor effectiveness of the entire product and overall social gaming strategy
• Managing the play money Poker economy
• Provide acquisition analysis – modelling LTV vs. CPA and establishing proper ROI technique
• Analyse and report on customer retention and churn rates continuously improving the target metrics
• Delivering advanced analytical projects within a challenging environment
• Extract and analyse very large and multi-dimensional datasets using predictive analytic technique: Clustering, Scoring, Conjoint analysis etc.
• Providing clear conclusions and recommendations to the stakeholders and executives
• Ensuring views of all the relevant stakeholders are considered

Skills and Capabilities

Essential

• 2+ years relevant experience gained in Analysis area
• Bachelor or advanced degree in quantitative area (Statistics, Math, Economics, Engineering, Operations Research, etc.)
• Previous experience gained within an online gaming or internet-based company
• Past experience of complex modelling and predictive analytics projects
• Poker knowledge as well as good understanding of Social gaming world
• Ability to see the "big picture," evaluate the business impact of issues and prioritise among many requests
• Ability to work under high pressure and deliver results
• Advanced knowledge of analytic modelling technique: Data mining, clustering, predictive analytics and their practical application
• Advanced knowledge of MS Office (Excel, Access & PowerPoint) VBA
• Advanced knowledge and experience in the professional software such as SPSS / SAS/ R – data visualisation tools
• Ability to clearly communicate ideas and results to non-technical business people, both written and orally
• A creative and innovative mind, with a passion for research and using software tools to deliver this
• Ability to function as a self-starter with an emphasis on getting things done
• An entrepreneur, team player, motivated with excellent interpersonal & leadership capabilities

Desirable

• Good knowledge of the online gaming industry, particularly industry specific marketing channels and offers
• Good knowledge of social networks and their underlying technology
• Proficient in SQL & MicroStrategy

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The successful candidate will assume responsibility for the protection and exploitation of all of the Rational Group’s IP rights.  This includes management of the Group’s portfolio of trademarks, domain names and patents, as well as providing advice on all aspects of the Group’s other IP such as copyrights, database rights and confidential information.  The candidate will be expected to work closely with the marketing and product departments to provide strategic advice on the development of new brands, and the IT development team on the protection of inventions.  The role also requires the ability to work proactively with internal departments to run seminars designed to educate non-lawyers on a variety of IP issues.

Key Responsibilities

• To provide first class IP legal advice to all departments
• Work with the brand and advertising team to provide global brand management strategy
• Work with the IT development team to provide an effective global patent protection and enforcement strategy
• Build in-house expertise on brand management solutions
• Produce IP legal documents and high quality IP SFPs
• Work closely with third party law firms and trade mark agents around the world
• Provide internal seminars on key IP legal issues
• To manage domain name recovery and file UDRP/Nominet claims
• Provide day to day management of the trade mark portfolio
• Provide day to day management of the patent portfolio
• Provide day to day management of all IP litigation
• Assist with other legal and regulatory matters
• Support and develop junior members of the internal legal team

Skills and Capabilities

Essential

• A minimum of 2-3 years PQE in private practice or in-house as an IP specialist
• Proven trade mark and patent prosecution experience
• Domain name recovery experience
• Proven IP litigation experience in an e-commerce setting
• Ability to work independently

Desirable

• In-house experience in an internet gaming company

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

This role requires an experienced, take charge professional with ability to manage the department’s administration and logistics supporting various colleagues in a busy and fast paced environment. The right candidate will assist with coordination of multiple events spread across a wide geographical area with occasional event duties overlapping.

Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work evenings and weekends.

The event coordinator should have a love for special event management, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.

Key Responsibilities

• Provide departmental organizational and administrative support:
  • Organize internal and external meetings – including cross team/bus unit working meetings/conf calls.
  • Assist with note taking at key department team meetings
  • Collate data for department Directors
  • Maintain, create and develop Powerpoint presentations as requested by team members
  • Responsible for processing and signing off department related invoices and for managing stationery orders
  • Responsible for the Marketing In-Box
  • Manage Sharepoint
  • Provide help and support to team members on an ad-hoc basis as requested by them
• Assist with organisational and administrative aspects of events specific projects. This includes but is not limited to:
  • Managing marketing material process through creating briefs, getting the artwork approved and sending it off to production
  • Managing printing requests
  • Coordinating item transportation
  • Managing financial process on IPOs
  • Managing registration process
  • Coordinating room lists
  • Coordinating external team’s requests at events, etc.
• Assisting Events Senior Staff with admin and organisational aspects of specific projects.
• Providing organizational and administrative support at live events and in the office

Skills and Capabilities

Essential

• Can do attitude with a pro-active approach to workload and a clear drive to excel at all duties
• Demonstrate excellent organizational skills
• Advanced knowledge of Excel, PowerPoint, Sharepoint and Word with previous experience in creation of presentations
• Previous experience in the  Events sector or an Events Degree
• Excellent communication skills across a wide variety of company levels, both internally and externally
• Must hold a valid EU passport or a EU visa and be able to work evenings and weekend

Desirable

• Experience with budget management
• Knowledge of brick & mortar and online poker
• Previous experience in note taking
• Fluent in additional languages

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The role requires an experienced Customer Relationship Management (CRM) Specialist to implement new initiatives to improve the experience and increase lifetime value of customers at all stages of the Customer Lifecycle. This role will be focused on automated CRM, requiring a well-organised, analytical and customer-focused individual.

Key Responsibilities

• Take ownership of projects to improve the communication, experience and offerings to customers; focusing on delivering improved Conversion, Retention and Reactivation of players to deliver strong ROI.
• Focus on delivering automated CRM functionality, providing scale economies across a large customer database.
• Drive continual research on customer behaviour, reacting to findings in the appropriate manner.
• Show a “Group” mindset, building synergies across all of The Rational Group’s platforms and products, utilising all appropriate channels to deliver against role requirements.
• Work closely with the CRM Platforms Team to monitor existing functionality and develop new functionality as the business requires.
• Support the Promotional and Marketing Teams as required, improving marketing deployments and enhancing promotional performance.
• Provide regular performance reports on initiatives in collaboration with Business Intelligence, including performance against KPIs, to the Customer Lifecycle Manager.
• Demonstrate a mindset geared towards testing and continual improvement of Lifecycle Initiatives.
• Document all work in a manner that promotes awareness across the full business.

Skills and Capabilities

Essential

• At least 2 years experience within a digital CRM or similar role, with a focus on lifecycle CRM.
• Experience of implementing Campaign Management / CRM systems in a multi-channel environment.
• Experience of developing targeted, trigger-based customer communication programmes - in particular Email, SMS, Push, and Direct Mail.
• Strong interpersonal skills and the ability to work under pressure, balancing the requirements of a number of key stakeholders.
• Customer-focused and passionate about improving the customer experience.
• Strong analytical abilities.
• Ability to work independently and manage multiple activities simultaneously.

Desirable

• Past employment experience within the Gaming Sector.
• Basic understanding of the eGaming sector, its customers and current challenges.
• Experience of using CRM Systems, such as IBM Unica.
• MBA or equivalent qualification.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The Senior MicroStrategy Development Manager will be one of the key players in the Business Intelligence team of PokerStars. The successful candidate will establish and manage a team that will lead the deployment of Front End (MicroStrategy) project that is designed to provide effective access to the data in the Data Warehouse for broad access by the business users. The role requires a candidate with extensive experience of strategic data solutions in large organisations. The candidate must be capable of leading design and development tasks, managing the relationships with key stakeholders and acting as a strong advocate of both data-driven decision making in general and MicroStrategy in particular. The candidate will also be expected to manage the commercial relationship with MicroStrategy, including deal negotiation.

The successful candidate will have ultimate responsibility for the MicroStrategy Architecture, including the interface with the data warehouse and must be capable of in-depth technical discussions with regards to the design of the Data Warehouse. The candidate will direct the planning and implementation of schema objects, attributes, metrics, advanced reports, visualisations, dashboards, Intelligence Cubes and data-marts as well as other data and functional-related automations. The candidate must be comfortable with business management, technical management and hands-on technical skills.

Key Responsibilities

• Ultimate responsibility for the MicroStrategy Architecture with hands on technological delivery
• Planning and implementation of all MicroStrategy-related functionality
• Project and team management
• Stakeholder management
• Taking a leadership role in developing the technical and business relationships between the Data Warehouse team and key business customers
• Promoting the concept of data-driven decision making within PokerStars
• Developing a thorough understanding of the how the timely availability of accurate data influences business decision-making and company strategy.
• Closely cooperating with the IT development team specifying the required updates on the DWH level

Skills and Capabilities

Essential

• Constructive and collaborative attitude when dealing with both business and IT.
• Be a driven, energetic and proactive individual who has a desire to add value in all areas of responsibility.
• Proven experience developing DWH in a large organisation.
• Hands on experience in MicroStrategy development (version 9), using Desktop, Intelligence Server, Report Services and Web components.
• Excellent knowledge of SQL scripting with different DBMS, plus the ability to write complex queries in an efficient and accurate manner.
• Ability to translate user requirements into technical solutions.
• Prior experience in managing people and projects.
• Ability to establish a team and work with external consulting experts.
• Strong analytical and problem solving skills.
• Experience in best practices for implementing Data Warehouse.
• Strong customer support and project management skills.
• Demonstrated ability to work independently with minimal supervision.
• Emphasis on the delivery of solutions with maximum interaction with Business Partners

Desirable

• Bachelor’s degree or equivalent in one of the fields: Computer Science, Information Systems, Industrial Engineering or similar.
• Knowledge of Gaming industry is a big advantage.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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The General Manager’s role and responsibilities include, but are not limited to the following:

Job Purpose

• The Live Rooms Manager is responsible for managing all activities associated with the PokerStars Live Rooms in Europe and North America. In addition, the Live Rooms Manager may be required to manage additional live events in Europe or Worldwide.
• The Live Rooms Manager will oversee the day-to-day gaming and operations of the live room.  This includes, but is not limited to: managing communications; ordering promotional merchandise;  managing  additional PokerStars Live staff, player and equipment logistics; planning significant brand integration; developing catering and entertainment plans (if applicable); assisting players with issues and concerns; and generally being both proactive and reactive, ensuring the success of all aspects of the live room.
• The Live Rooms Manager will also be the key contact with the venue in regards to any sponsored rooms we operate. They will be in charge of managing the relationship and insuring that all contractual obligations are met.

Key Responsibilities

• Working with both internal and external stakeholders, ensuring smooth and successful production.
• Liaising with the website development team, ensuring that information on relevant websites is always up to date and accurate. 

• Recruitment and training of qualified personnel and department heads if applicable. This includes fostering a work environment which promotes teamwork and performance feedback in order to encourage employee satisfaction.

•  Ensuring all expenditures is within budget, including the annual audit.
• Provide leadership and vision to the live room by liaising with the Head of Live Events to develop annual and long range plans within this.
• Evaluating and reporting on the progress of both annual and long range plans.
• Working alongside the Marketing Manager to manage advertising opportunities.  This includes, but is not limited to the overseeing of content production and distribution.
• Ensuring that the Poker Room is in strict accordance with policies and is in compliance with legal and regulatory obligations.  This includes maintaining the highest levels of security and safety at all times.
• Developing tournament schedules and cash game promotions.
• Working alongside the design team to consult on branding and design options within all available spaces.

Skills and Capabilities

Essential

• Solid experience of working within a live gaming operation
• Exceptional written and verbal communication skills in English are essential
• A strong constitution and calm demeanour under pressure
• Must be a “people person” who is confident with an outgoing and friendly disposition
• Excellent organizational skills, detail-oriented and meticulous
• Self-starter, proven ability and desire to innovate
• Strong leadership and decision making skills
• Proven skills in business and financial management
• Ability to work in a diverse and inclusive organisation.
• Proficient in MS Office Thrive working in a very busy environment
• Happy to work long and unsociable hours
• Proven track record of business management, preferably within a live gaming operation

Desirable

• Experience working in online poker is preferred.
• Experience managing people; in particular, gaming staff.
• Possession of a PML.
• Strong knowledge and experience with PokerStars and “poker culture” in the UK and Ireland.
• Additional languages are always an asset
• Interest in emerging technology and trends within the gaming industry
• Degree or equivalent in Business - desired but not essential

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

It will be the responsibility of the Reporting and Project Specialist to manage the reporting and administrative function of the resource planning area within the operational department of Rational Group. In addition the post holder will also provide extensive project management coordination and support.

Key Responsibilities

• To agree and produce Key Performance Indicators (KPI’s) and performance reports for each of the operational areas within the group, Security, Support, Game Integrity, Payments and the Live assistance team.
• Managing the administrative coordination of the department, including organising meetings between each of the business units as and when required.
• Create functional specifications for development of projects by creating project and communication plans in accordance with the objectives of the business channels.
• Provide requirements analysis and formulate new development proposals by looking at current issues within a particular area and suggesting solutions to improve processes.
• Plan and co-ordinate change management required for roll-out of new developments by liaising with departmental heads and producing a roll out plan including key dates and methods of communication.
• Defining and implementing new reporting and alerts using in-house systems in line with business requirements as defined by the business heads.
• Production of Key Performance Indicators.
• Ensure projects are delivered on time, and satisfy business requirements.
• Forecast business unit trends using financial and historical data.
• Manage ongoing planning and administrative duties including monthly reporting, forecasting and collection of staffing data.

Skills and Capabilities

Essential

• Proven and demonstrable experience gained within a similar role.
• Experience in similar reporting and administrative duties.
• Good written and verbal communication skills.
• Proven ability to work to exacting deadlines.
• Ability to relate to both business and resourcing specialists.
• Superb attention to detail.
• Strong relationship management skills.

Desirable

• Educated to degree level in a business or technology discipline.
• Experience working with an online brand.
• Knowledge of resourcing and projects areas.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

PokerStars, the market leader in online poker, are looking for a talented finance manager to lead customer acquisition analysis team. The team is responsible for the advanced analytics which support decisions made in the area of Marketing [TV campaigns, PPC, SEO, Affiliates]. The position hold will work closely with the ‘Go to Market’ team, as well as other functions in the organization.

Key Responsibilities

• Be the Analytical partner for the Marketing stakeholders, supporting the Director of acquisition Marketing and other marketing functions in the acquisition team
• Responsible of analysis of Brand TV campaigns worldwide, establishing methodology and communicating results and  recommendations clearly
• Lead the analysis in the  areas of online acquisition : PPC, SEO, Affiliates for the Group
• Managing a team of 2 people
• Lead analytical projects : customers LTV; specification of marketing channel in the DWH and others
• Take ownership of the reporting and analysis of relevant marketing activity and results
• Establish competitive analysis in the areas of customer acquisition
• Give support and provide thought leadership on business development opportunities. [Domain acquisition, affiliates deals etc.]
• Work closely with the IT Development group to ensure that the necessary systems and processes are in place to derive the data and reports necessary to evaluate results
• Functioning as an advocate for the benefits Business Intelligence can provide.

Skills and Capabilities

Essential

• Bachelor degree (or equivalent ) in the quantitative areas (Statistics, Math, Economics, Engineering, Operations research, Computers etc) is a must
• Excellent modelling, analytical and numerical capabilities
• Advanced level of Excel (including VBA); 
• 2+ years’ work experience specialising in analysis and decision support preferably in the blue chip company
• Previous people management experience
• Demonstrate excellent management, interpersonal, analytical and communication skills
• Ability to function as a self starter with emphasis on getting things done

Desirable

• Experience working with DWH is an advantage
• Advanced degree is an advantage
• Experience in the Online Gaming industry
• Outstanding communication and organizational skills.
• First class interpersonal skills with the ability to foster relationships with peers and senior management.
• An ability to deliver high quality work under pressure of tight deadlines.
• Be a competitive, results orientated team player.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The Head of Promotions will be directly responsible for all global CRM promotions, and delivering frontline CRM support for all other marketing activities. The role will also have ultimate oversight on regional CRM activity through management of the CRM Strategy and Planning team.

Key Responsibilities

• Design, schedule, implement and review CRM promotional activity on a 12 month rolling basis.
• Plan, forecast and manage a seven-figure CRM budget.
• Monitor and report on KPIs across a comprehensive set of performance metrics.
• Manage a team of talented CRM professionals working across a diverse range of local markets.
• Follow and report on competitor activity within the area of online poker.
• Act as a figurehead for providing CRM expertise to non-CRM functions across the business.
• Ensure all activities are carried out on-brand and to a high standard, whilst maintaining PokerStars high standards for fairness and integrity.

Skills and Capabilities

Essential

• Comprehensive knowledge and understanding of online poker and the online poker industry.
• An excellent understanding of Customer Relationship Management theory and practise.
• Proven ability to take ownership of all aspects of a promotion from a conception to completion.
• Ability and flexibility to work well under tight deadlines and multi-task.
• At least three years of people management experience.
• Excellent written communication skills with ability to tailor communications to varied audiences.
• Collaborative team player with the ability to foster good working relationships.
• Qualifications and/or equivalent experience in general marketing.
• Analysis skills with experience of split testing.
• Innovative and creative thinker.

Desirable

• Drive: self-starter who doesn’t take ‘no’ for an answer and can work through organisational obstacles.
• Knowledge of the product development process with an articulation to write business requirements for development.
• Familiarity with MS Office products with at least intermediate Excel skills.
• Previous senior position in a fast moving, technology business.
• Global or European exposure.
• MBA qualified.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

This role will be the unifying force behing the PokerStars product strategy and execution, combining feedback from key stakeholders including Poker Room Management, Marketing and our players to set the strategic vision and lead the execution of new features and products.  The role of Head of Product is an important and stategic role, gathering and prioritising the customer and product requirements, defining the product vision and working closing with our development teams to continuously deliver remarkable products which meets our high expectations.

Key Responsibilities

• Create and manage the overall product management process at PokerStars.
• Gather and analyse feedback from Poker Room Management, Marketing and the marketplace.
• Lead and execute the internal proces to define the product strategy, roadmap and priorities.
• Develop requirement documents and use cases for new product features.
• Conduct business-level verification and market testing of new features.
• Initiate, manage and conduct competitive analysis benchmarks.
• Become an expert on other products in the marketplace.
• Have a strong understanding of platforms (e.g. mobile and social gaming).
• Become a go-to person and strategic leader within the company.

Skills and Capabilities

Essential

• Proven experience as a Product Manager with a particular focus on software products and end-user aesthetics and usability.
• Hands-on entrepreneurial ‘can-do’ attitude.
• Experienced poker player with a passion for the game and the market.
• Natural ability to build relationships with all customers (e.g. key stakeholders, players etc).
• Ability to work effectively with different types of people in different teams across the business.
• Proven experience in time, budget and people management.
• Experience with product development processes and product release cycles.
• Educated to degree level or equivalent.

Desirable

• Educated to MBA level or other Master’s equivalent.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The Research Analyst will have the responsibility for helping formulate and implement a research strategy to gain valuable insight of the PokerStars’ player base and the poker market as a whole via market and marketing research, segmentation and brand analysis. This insight will be an integral part of driving the business requirements for the continued improvement of the customer experience, ensuring that PokerStars maintains the best offering in online poker. Under the guidance of the Senior Research Services Manager, the Research Analyst will take ownership of the internal survey process and tools to offer the business as whole actionable and meaningful surveys.   In addition, the Research Analyst will work closely with the quantative section of the Business Intelligence Department, as well as CRM, Branding, and other Marketing areas to quantify the performance of current and historic marketing activities, and utilise optimisation techniques to maximise ROI.

The Research Analyst should have a sound background in marketing/ market research and analysis, from a similar client position or from a market research agency. The candidate should know or have used an array of different surveying / analytical tools and approaches e.g. Net Promotor, Fluid Surveys etc. This is a high-visibility role with plenty of variety that will give you exposure to a wide range of challenges, influencing decisions at senior management level.

Key Responsibilities

• Establish best practice for survey methodology within each area of marketing.
• Managing the internal survey process and survey tool
• Establish best practices for building surveys and questionnaires.
• Lead and conduct detailed data analysis, and communicate results & learning’s to senior management and key stakeholders.
• Direct and review market research surveys, incorporating the results into analysis from other diverse sources.
• Drive tool selection to optimise survey & post analysis.
• Deliver input to optimize customer experience platform development and usage.
• Standardise and document procedures and practices for others.
• Create a repository of market knowledge that can be fed into various decision making processes.

Skills and Capabilities

• Provide the analytical expertise required to enable optimisation of existing PPC campaigns to include carrying out tasks within well defined guidelines and following set down procedures such as keyword research and expansion, text ad testing.
• Budget tracking and monitoring to ensure spend levels are not exceeded and providing regular and adhoc reporting of budget status.
• Bid management - following defined processes and working within the parameters set to ensure bids are successfully made to achieve optimum placing of our products online.
• Basic A/B testing of adverts.
• Providing support and input into PPC strategy
• Attend weekly meetings with PPC team to discuss current and upcoming projects and tasks and to note and coordinate actions from this as appropriate.
• Within the remit of the role, identify and present opportunities for campaign and business growth.
• Provide regular monthly and annual analysis reports in various areas of PPC.
• Provide administration and coordination support to the department as a whole.

Essential

• Bachelors’ or advanced degree with quantatitive experience (i.e. Sciences / Social Sciences) or equivalent.
• Past experience of running surveys, and producing analysis which impacts business decisions.
• Should have proven experience in the area of Market Research / Surveying at client or agency.
• Advanced knowledge of analytic methodologies, and question forming.
• Advanced knowledge of MS Office (Excel & PowerPoint)
• Ability to clearly communicate ideas and results to non-technical business people, both written and orally.
• A creative and innovative mind, with a passion for research and the software tools to deliver this.
• Ability to function as a self-starter with an emphasis on getting things done.

Desirable

• Good knowledge of the online gaming industry, particularly industry specific marketing channels and offers.
• Knowledge SPSS / SAS.
• Good knowledge of social networks and their underlying technology.
• Knowledge of ‘net promoter’ model.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

To take full responsibility for the internal control of paid search marketing campaigns on different markets. Positioned within a team of online experts, this position will also benefit from a wider exposure to online marketing techniques and channels.

Key Responsibilities

• Managing paid search campaigns across multiple engines to ensure the company’s specific goals are met.
• Recommending and implementing strategies across countries of responsibility.
• Managing and maintaining relationships with country managers.
• Gathering actionable data from various sources to ensure consistent and continual optimisation of the campaigns.
• Generation and dissemination of management reporting to ensure that the wider team is aware of campaign performance trends.
• Close liaison with Natural search specialists to ensure that where appropriate we are maximising our total opportunity from Search.
• Taking a lead in our on-going process of establishing and subsequently implementing across the business what we consider to be best practice across a wide number of areas of paid search marketing.
• Manage the direct relationship with search engine providers to stay constantly up2date in upcoming changes and trends.

Skills and Capabilities

Essential

• Must be passionate about Search Marketing
• Must have a technical and analytical mindset
• Proven experience in an online marketing background – with direct experience of managing large scale paid search campaigns.
• Excellent communication skills
• Good team player with excellent inter-personal skills
• Must be fluent in French
• Proven ability to work to strict deadlines coupled with excellent attention to detail
• Must have a relevant University Degree or equivalent experience
• Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to our business success
• Managing Complexity: Is able to work effectively in a highly complex, diverse, changing environment.
• Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
• Goal setting / short term planning: Achieves results by setting goals using quality planning, analysis and decision making. Adapts and copes successfully with changing circumstances.
• Innovation: Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities and results.

Desirable

• Should also demonstrate understanding of the principles of optimisation for natural search
• Fluent in one of the following languages - Danish, Hungarian or Dutch
• Google Adwords professional qualification – part or fully qualified would be a distinct advantage

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The PPC Analyst will support the department and management team to optimize existing PPC campaigns and successfully launch new campaigns in all major paid search programs - Google / Sapo / Bing / Facebook

Key Responsibilities

• Work closely with the CRM Project Managers to prepare and deploy PokerStars global and regional e-mail campaigns, including uploading and testing mailers.
• Prepare and deploy in-client messaging for given campaigns (pop-ups, etc)
• Work closely with CRM Project Managers to ensure best practises are followed and all regional communications needs are met
• Ensure ‘through the line’ consistency in all CRM communications.

Skills and Capabilities

• Provide the analytical expertise required to enable optimisation of existing PPC campaigns to include carrying out tasks within well defined guidelines and following set down procedures such as keyword research and expansion, text ad testing.
• Budget tracking and monitoring to ensure spend levels are not exceeded and providing regular and adhoc reporting of budget status.
• Bid management - following defined processes and working within the parameters set to ensure bids are successfully made to achieve optimum placing of our products online.
• Basic A/B testing of adverts.
• Providing support and input into PPC strategy
• Attend weekly meetings with PPC team to discuss current and upcoming projects and tasks and to note and coordinate actions from this as appropriate.
• Within the remit of the role, identify and present opportunities for campaign and business growth.
• Provide regular monthly and annual analysis reports in various areas of PPC.
• Provide administration and coordination support to the department as a whole.

Essential

• Fluent in Portuguese and Spanish
• Excellent numeric skills and attention to detail
• Advanced Excel skills
• Passion for the internet and online business
• International outlook
• Good self-organization and willingness to learn

Desirable

• Work exposure to or knowledge of PPC and social media sites.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The CRM Execution team will have ownership over all aspects of global CRM communications. The role of the Execution Co-ordinator will be to assist in preparing, uploading and testing mass e-mails as well as assisting in the execution of mobile (SMS and Push Notification) and in-client communication channels.

Key Responsibilities

• Work closely with the CRM Project Managers to prepare and deploy PokerStars global and regional e-mail campaigns, including uploading and testing mailers.
• Prepare and deploy in-client messaging for given campaigns (pop-ups, etc)
• Work closely with CRM Project Managers to ensure best practises are followed and all regional communications needs are met
• Ensure ‘through the line’ consistency in all CRM communications.

Skills and Capabilities

Essential

• Experience in e-mail marketing (either in the form of production, design or marketing) would be an advantage
• Highly organised and methodical with excellent attention to detail
• Proficient in HTML coding
• Must be able to work under pressure with the ability to problem solve and adapt to changing business requirements.

Desirable

• Educated to a high standard
• Experience in or knowledge of online marketing is highly desirable but not essential
• An interest in and experience of online gaming and poker
• Strong written communication skills
• Team player.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

To provide a comprehensive, efficient and accurate HR administrative service for all staff in the UK. To be the primary point of contact for all first line queries from the business. To update HRIS accurately and to maintain the system and all related management databases and filing systems.

Key Responsibilities

• Recruitment
• To manage the recruitment cycle of assigned roles
• Advertising – updates for Notice Boards, websites, Job boards
• To complete background checks for new starters
• Ownership and preparation of all related documentation for the selection and new starter process
• Source and monitor temporary staff
• Ownership and responsibility for capture and recording of all related information in HRIS and related systems

• People Relations
• Ensure effective on-boarding of all new starters.
• Support the People Induction programme
• Coordinate and support staff engagement sessions
• Contribute to the delivery of wellbeing programme and conduct exit interviews with leavers
• Ad hoc administration requests (e.g. income and employment reference responses).

Skills and Capabilities

• Delivering an effective HR administration service within a fast paced environment
• Proven experience of successfully working with internal customers across all levels
• Positive, proactive individual who is an independent self starter with the ability to work as a team member
• Clear and confident communicator
• Ability to deal with challenging clients and situations
• Decisive
• Experience of dealing with high volume operational priorities and demanding deadlines
• Good working knowledge of standard computer programmes e.g. MS Excel and Word and HRIS

Desirable

• Knowledge of UK/EU employment law
• Experience within a multinational company in a HR function
• Experienced in innovative recruitment practices, eg use of social media to attract candidates.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Background and Job Purpose

The Rational Group (“the Group”) owns and operates several poker related businesses, including the world’s leading online poker brand, PokerStars.

As part of its strategy to provide the best poker experience across many platforms, PokerStars has developed a poker gaming application for Facebook (“the Product”). This will not only enable consumers to enjoy many of the benefits of playing on its desktop and mobile clients, but also offer a more socially immersive experience and, for more casual players, the ability to purchase play money chips. This new Product is an important development for PokerStars and brings new opportunities for a new player experience, increased revenue and increased customer acquisition.

The Product will be offered to players by PokerStars from the Isle of Man. The Head of Social Gaming will retain responsibility for the Product, the performance of this new business activity and any further development of the Product.

This role is with the Group’s service company in London and forms part of a small team to provide, as part of the launch phase of the Product, specific marketing services to PokerStars in respect to the Product and to help with the execution of the business plan as set by the Head of Social Gaming. The Social Gaming CRM and Community Manager is required to support the Head of Social Gaming in delivering growth of the Facebook business and agreed marketing plan for the product through devising and delivering a full CRM communications strategy for games.

Reporting directly to the Head of Social Gaming, Social Gaming CRM Manager will provide CRM marketing and related services in respect to the Product.  This will include:

• Analysing the CRM performance of the Product on a regular basis, collecting feedback on past performance, and making suggestions for new CRM marketing initiatives.
• Providing suggestions in respect of changes to the agreed range of CRM (and other direct response marketing) activity.
• Help implement the agreed CRM marketing actions to acquire additional new customers.

Key Responsibilities

• Provide guidance on how to optimize overall relationships with PokerStars’ Facebook app customers
• Recommend and implement appropriate customer communications strategy and plan the effective budget management to ensure delivery, including:
  • Execute day-to-day promotion of games and upcoming promotions.
  • Execute day-to-day awards of free play money chips and sale of pay-for-chip bundles.
  • Manage day-to-day pricing of play money chips within agreed price ranges.
  • Execute communications to upgrade play money players to freemium and / or real money.
  • Manage, deploy, analyze, and optimize identity, community, and engagement mechanics (gifting, experience levels, and objectives).
  • Manage gold coin economy – budget, plan, deploy, manage, and optimize awarding of gold coins, in concert with other promotions.
  • Manage Facebook community forum – announcements, Q&A, and gathering customer feedback.
  • Manage and deliver the creative process underpinning the communications strategy.
• Provide continued evaluation and analysis of the strategy, providing Head of Social Gaming with regular analysis and reporting on effectiveness and making recommendations for optimisation.

Skills and Capabilities

Essential

• Depth and breadth of experience defining, driving, and delivering clear and productive communications strategies in a fast paced technology environment.
• Strong teamworking skills, building, managing, and working effectively with virtual teams.
• Demonstrable experience of being able to work autonomously and cross functionally.
• Evidence of creative flair balanced with analytical thought.
• Effective budget management and cost control experience.
• Deep knowledge on how to optimize digital marketing, communication, and messaging.
• A genuine passion, interest, and experience in Poker, online and offline.
• Proven experience of compiling robust business cases and proposals, for delivery up to Board level.
• Strong and persuasive communication skills at all levels, both internally and externally.

Desirable

• Previous senior positions in a fast moving, technology business.
• Global or European exposure.
• MBA qualified.

Additional Information

• Regular travel to the Isle of Man is required.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Background and Job Purpose

The Rational Group (“the Group”) owns and operates several poker related businesses, including the world’s leading online poker brand, PokerStars.

As part of its strategy to provide the best poker experience across many platforms, PokerStars has developed a poker gaming application for Facebook (“the Product”). This will not only enable consumers to enjoy many of the benefits of playing on its desktop and mobile clients, but also offer a more socially immersive experience and, for more casual players, the ability to purchase play money chips. This new Product is an important development for PokerStars and brings new opportunities for a new player experience, increased revenue and increased customer acquisition.

The Product will be offered to players by PokerStars from the Isle of Man. The Head of Social Gaming will retain responsibility for the Product, the performance of this new business activity and any further development of the Product.

This role is with the Group’s service company in London and forms part of a small team to provide, as part of the launch phase of the Product, specific marketing services to PokerStars in respect to the Product and to help with the execution of the business plan as set by the Head of Social Gaming. The Social Gaming Analyst is required to support the Head of Social Gaming in delivering growth of the Facebook business and agreed marketing plan for the product through the provision of concise and robust analysis and reporting on the overall picture of the play money poker economy and marketing performance. This is a technical, detail-oriented role that will also require the ability to interpret the data gathered and present effectively to a potentially wider non-technical audience.

Reporting directly to the Head of Social Gaming, Social Gaming Analyst will provide analytical and related diagnostic services in respect to the Product. This will include:

• Analysing the performance of the marketing activity on a regular basis, collecting feedback on past performance, and making suggestions for new initiatives.
• Providing suggestions in respect of changes to the agreed marketing mix.
• Help implement the agreed marketing actions to acquire additional new customers.

Key Responsibilities

• Oversee all marketing analysis for PokerStars’ Facebook Product, based on agreed topics.
• Recommend and implement the entire method of analysis and reporting to be delivered for measuring the effectiveness of the Product in support of the Social Gaming strategy and services to be delivered.
• Provide regular reports demonstrating the analysis carried out on the overall economics of the play money poker economy, including inflation rates and their effects on the overall play money economy.
• Through analysis of CPA, audience profile and geography compiled detailed reports on the overall customer acquisition.
• Analyse and report on customer engagement, LTV, and retention and churn rates with trend analysis and presentation where appropriate.
• Interrogate x-platform customer behaviour (Facebook, mobile, and PC) and provide meaningful analysis of the data gathered with recommendations for action.
• Analyse the behaviour and activity on upgrade and conversion paths (play money, freemium, and real money).
• Advise on A/B testing programs to maximise retention, time spent in game and optimising LTV.
• Build effective relationships internally and cross functionally with various departments eg Business Intelligence to agree methodologies and techniques.

Skills and Capabilities

Essential

• Demonstrable experience of being able to work autonomously.
• Demonstrable experience of collaborating and working effectively cross functionally.
• Evidence of delivering a role that involves in-depth business intelligence, analytics and statistics for social gaming/internet.
• Previous experience of statistical data gathering and analysis (including analysis on monetisation and retention) in a technology environment.
• Evidence of building models and defining data needs
• Evidence of the ability to translate technical and statistical data to a non technical audience.
• Evidence of providing clear assessment and clear presentation of the data gathered together with providing trend analysis and predictions of future behaviour. 
• Strong and persuasive communicator at all levels.
• Accuracy and attention to detail maintained when handling large volumes of data and balancing priorities and time constraints.
• Maths, science or engineering degree.

Desirable

• A genuine passion, interest and experience in Poker, online and offline
• Global or European exposure in a customer facing, technology environment.
• Accountancy or statistics qualification or equivalent work experience.
• Experience working with DWH/SQL and advantage.

Additional Information

• Regular travel to the Isle of Man is required.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

Through engagement with the business and developing a deep understanding of the assigned client group, provide commercially focused expert HR guidance and support to assist in the achievement of business objectives.  Pro-actively identify issues and design tailored solutions and initiatives.  Ensure fairness and consistency in all people dealings and promote and support a high performance, continuous improvement culture. To leverage support from and work in partnership with People Engagement, HR Projects and the wider HR teams to proactively identify where HR can add value.  To work with the wider HR team to share good practice and initiatives.

Key Responsibilities

• Contribute to the design and delivery of the local HR strategy
• Manage and mitigate risk and exposure to the business from a people perspective.
• Deliver effective ER:-
  • Managing performance
  • Discipline and Grievance
  • Absence (planned and unplanned)
  • Restructure
  • Organisation Design
  • Transformation (including cultural)
  • Communications/consultation
• Advise and support managers on consistent application of all employment policies and procedures and ensure any associated documentation is completed accurately and timely.
• Own and address issues identified from the employee survey (or other feedback mechanisms) and work to maintain/improve/increase scores and address identified issues.
• Identify and address opportunities for proactively upskilling and educating managers and employees
• Support managers with any recruitment activities.

Team Responsibilities

• Contribute to the effective running of the local and wider HR teams.  Ensure the London HR team presents a professional image to the business.
• Work in partnership with HR colleagues through:-
  • Participation in company wide projects
  • Sharing of initiatives and knowledge
  • Active engagement in meetings
  • Effective communication of matters affecting the function
  • Continuous support.

Skills and Capabilities

• Strong HR generalist background.
• Hands-on experience of dealing with broad range people relations issues.
• Good working knowledge of UK employment law.
• Proven experience of successfully working with internal customers across mid management levels.
• Positive, proactive individual who is an independent self starter with the ability to work as a team member.
• Clear and confident communication.
• Ability to deal with challenging clients and situations.
• Ability to deal with ambiguity, complexity and changing industry fundamentals.
• Consultative in approach and seen as a trusted adviser.
• Appreciation of the impact of change on all parties.
• Decisive.
• Able to work with minimal supervision.
• CIPD qualified or able to demonstrate equivalent exposure.
• Experience of dealing with high volume operational priorities and changing deadlines.
• Good working knowledge of standard computer programmes e.g. MS Excel and Word.

Desirable

• Broad commercial HR business partnership exposure through the delivery of HR strategies.
• Appreciation of HR strategy impact on the bottom line.
• Demonstrate ability to manage competing priorities and client groups.
• Experience within a multinational company.
• Experience of employment law of other EU countries.

Behavioural Competencies:

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

The CRM Manager will have ownership over CRM activity, budget, and results for marketing activity within the Italian market.

Key Responsibilities

• Responsible for all CRM activities in their region, both operationally and accountability.
• Plan, design, execute and analyse pro actively all conversion, retention and VIP operations in their region. working closely with the country manager.
• Optimize and monitor conversion and retention program.
• Proactively create, innovate existing and implement ongoing and ad hoc promotions in their region.
• Ensure acquisition campaigns are followed by CRM activities to maximize potential of acquired players.
• Ensure consistency within player communication.
• Provide ongoing analysis of region’s player base; report and act according to findings.
• Share metrical responsibility of CRM costs in regions and ensure constant reporting on ROIs.
• Ensure flow of information between the region and global CRM regarding activities performed locally and globally.

Essential

• Fluent in both English and Italian.
• Proven experience within a similar role.
• Experienced people manager.
• Highly analytical / quantitative, data based problem solving and optimization, especially segmentation.
• Proven ability to take ownership of all aspects of a project from conception to completion.
• Drive: self-starter / doesn't take ‘no’ for an answer / can work through organisational obstacles.
• Collaborative team player, can work cross-functionally to bring teams along.
• Familiarity with MS Office products with at least intermediate Excel skills.
• An excellent understanding of Customer Relationship Management.

Desirable

• Knowledge and understanding of online poker and the online poker industry.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

We are seeking customer service representatives to work from our Costa Rica Office. Priority will be given to applicants who are currently in the same location as the role for which they are applying. Preference will be given to applicants who do not have any Visa or work permit restrictions.

We are interested in candidates that are fluent in languages other than English & Spanish. Languages of particular interest to us are: German, Italian, Portuguese and Russian languages.

Candidates with any of these additional languages will be subject to a pre-interview test.

Key Responsibilities

• Respond to customer requests and enquiries in English and other language(s) thorough responses to numerous emails per shift.
• Manage player accounts (passwords, cash transfers, account privileges).
• Host final tables of tournaments.
• Provide information on player deposits and cash outs.
• Inform players about current promotions at PokerStars.
• Assist players with basic connection and technical issues.
• Translate documents and templates from English to the other language(s).
• Inform players about games and game rules.
• Interpret hand histories for players.
• Respond to player’s concerns about site integrity.

Essential Skills and Capabilities

• Fluent in at least one of the above listed languages.
• Excellent command of English.
• Excellent command of professional writing (both languages).
• Capable of working independently and using initiative, as well as within a team environment.
• Ability to work in a high-volume work environment.
• Accurate and with eye for detail.
• Available to work all shifts and weekends.

Qualifications and Experience

• Minimum 1 year of customer service experience.
• Intermediate computer skills (MS Office, Explorer, etc).
• Minimum typing speed of 40 wpm; 60 wpm or more preferred.   

Desirable

• Strong knowledge of both online and brick-and-mortar poker.
• Basic knowledge of online money processing - (e.g. transactions via credit card, ACH, etc.).
• Basic technical knowledge (e.g. disconnection, connection and log file analysis).
• Experience with the on-line gaming industry.
• Additional languages advantageous.

Behavioural Competencies

For more information, please send your CV and a covering letter to supporthr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

To contribute to and manage the delivery of the internal global IT support service strategy, through the management of regional IT Support teams and related operational IT support lifecycles and processes. Ensuring the IT Support function meets the needs of the business by working with senior management to identify service requirements and improvements.

Key Responsibilities

• Delivery of desired IT support service standards and development of IT service metrics.
• People management of regional IT support managers and IT Support staff.
• Customer care liaison, identifying service improvements and requirements.
• Implementing customer service improvements.
• Maintaining and developing IT Support incident lifecycles.
• Collation of relevant service metrics.
• Development and maintenance of operational processes.
• Development and implementation of IT policy.

Skills and Capabilities

Essential

• Proven depth and breadth of experience of leading a professional IT function at a senior level.
• Demonstrable evidence of managing, motivating and developing a team of technical experts, coupled with delivering consistently high quality service and support.
• Strong service provision and customer service skills.
• Excellent communication skills across all levels, using diplomacy, assertiveness and tact when required.
• Able to multi-task and prioritise, workingwork within tight time scales in order to meet deadlines.
• Strong reporting skills.
• Mindful of attention to detail.
• Able to work under pressure while maintaining high standards of delivery.
• ITIL v2/v3 working knowledge.
• Previous or current Microsoft and/or VMWare certification.

Desirable

• Windows XP or Windows 7 Desktop support experience.

Additional Information

• Required to be available to work flexible hours, including out of hours provision, when necessary.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

Job Purpose

This role is responsible for the overall management and direction of the Data Warehouse (DW) development team and overarching accountability for the data warehouse project development. The role is responsible for setting priorities, managing and co-ordinating development tasks, and leading the implementation of defined processes alongside consistent BI/DW practices. Own overall architecture and design of the system, while demonstrating alignment with core Business Intelligence (BI) strategies and methodologies. The position is responsible for keeping track of new BI/DW tools and technologies and be able to incorporate if/when appropriate. Responsible for coaching, mentoring, supervising, and evaluating team members to maintain optimum performance of job duties.

Key Responsibilities

• Provide strong project management and direction for DW development team including setting priorities, co-ordinating and the reporting of group activities.
• Manage the daily activities of the members of the DW development team. Train, supervise, assigns projects to, and evaluate staff to maintain optimum performance of job duties.
• Review workloads and analyse staffing requirements. Facilitate the development of effective BI requirements through a solid understanding of modern DW tools, techniques, and best practices.
• Provide senior technical leadership including being conversant with the future direction of systems, how that direction will impact the company, and how future and current systems can be leveraged for the benefit of the company.
• Assess organisational opportunities to integrate new and existing company systems into the DW platform as part of defined long term strategic roadmap.
• Enforce departmental operation procedures, applicable security practices, production policies and support needs to ensure that the quality of service provided meets customer requirements.
• Prepare the short and long range expense budget for the DW team. Evaluate and recommend state-of-the-art development tools for use within the development ecosystem to achieve the most cost-effective solutions.
• Become a go-to person and strategic leader within the company.

Skills and Capabilities

Essential

• At least 7 years experience in managing DW development teams.
• Computer science degree or equivalent.
• Strong written communication skills, with ability to create documentation and management reports.
• Excellent follow-through; excellent independent and collaborative problem solving. Ability to identify and drive to resolution a full range of project delivery issues and effectively influence key stakeholders.
• Ability to measure, design, and report appropriate metrics to management and customers. Ability to express complex technical concepts effectively, both orally and in writing.
• Proven demonstrable experience in the following:
• Leadership, mentoring, and coaching skills; excellent people management skills;
• Full project management and development life cycle with DW infrastructures, techniques, architectures and methodologies;
• Implementing and maintaining DW solutions including data integration, data management, data modelling, information governance and performance/capacity planning;
• Managing large scale data warehousing systems utilizing Microsoft DW toolsets in a big scale environment;
• Knowledge and experience of the principles, techniques, and methodologies of technical project management, quality management, and change management in an operational DW environment;
• Knowledge and experience of the principles, techniques, tools, and methodologies of industry best practices to accomplish process analysis and modelling, functional requirements determination, application design and development, testing and certification, requirements tracking, quality control, implementation, and all on-going system and application operations and maintenance activities;
• Agile software development practices and methodologies (or equivalent iterative driven practices);
• Managing a technical development team;
• Creating data warehouses from scratch throughout the entire chain, ETL practices, data modelling, OLAP technologies, optimizations at low and high levels, performance and capacity tuning, scaling up / out, client side reporting tools (proven experience with Micro-strategy would be advantageous);
• Communicating effectively at all levels of the organization;
• Broad-based information  systems, technical management and business experience in a dynamic environment;
• SQLServer technologies (SSIS, Parallel etc), MPP/PDW.

Desirable

• Educated to MBA level or other Master’s equivalent.
• Teradata experience would be an advantage.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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PokerStars is expanding and is looking for excellent Software Developers (C++/Client/Server)

• Experience in development of online poker applications - an advantage
• Location: Flexible (Toronto, London, Dublin)
• Compensation: highly competitive packages for relevant candidates

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Job Purpose

Functions as leader of all key poker departments at the largest poker operator in the world, including: poker room management, customer relationship management, game security and team pros management.

Key Responsibilities

• Defines Poker product direction for the company, including requirements for current and future offerings as well as policies and procedures for the management of the Poker Room, like scheduling of online tournaments, game deployments, game security, players’ activity-based rewards and other related elements of poker operations
• Bases all roadmap for Poker products on close interaction with players
• Interacts with senior marketing, customer care operations management, and other executives
• Devises strategy and manages operationally all poker events, with a goal to operate at all times the most exciting and popular formats in the poker world and ensure the highest security standards in a peer to peer play environment.
• Responsible for concept to launch of all conversion and retention campaigns for online poker players, assistance of various local teams in execution of email / mail / web / game client campaigns and measurement thereof, and development of new tools, vehicles, segmentation ideas and approaches for managing long term relationships with recreational and competitive poker players online
• Works closely with Chief Marketing Officer to connect acquisition initiatives to the poker room strategy to convey authentic and differentiated messaging to prospective customers
• Applies analytical considerations in partnership with Chief Finance Officer and Analysis team in defining games / events’ pricing, players’ rewards and other elements that influence the online poker room ecosystem.

Skills and Capabilities

Essential

• Extensive proven experience in a similar role
• In-depth knowledge of on-line Poker and the Poker industry
• Proven track record in interacting with online poker players
• Leadership skills, with emphasis on creativity, problem solving and management of large teams
• Demonstrate strategic and innovative thinking
• Demonstrate outstanding communication and organisation skills with the ability to manage a number of projects in parallel
• Educated to degree level or equivalent

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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