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Director Online Marketing (Isle of Man)

Job Purpose

An experienced online marketing professional with at least 3 years’ senior management experience, being responsible for the key areas of online marketing within PokerStars. Consolidating the different regional approaches, the Director of Online Marketing develops together with his/her team the global online marketing strategy, ensures the implementation and evaluates the outcomes of set activities on a global and local basis.

Key Responsibilities:

• Working with the Marketing Director to set the strategy for the Online Marketing team (on a global basis) and the goals within each online media channel
• Implement online marketing activities (by language and region)
• Be the main driver for the following areas (on a global basis, having the different regional managers to implement it):
  • Search Engine Optimization (SEO) incl.
    • Incl. Natural Link development
  • Search Engine Marketing (SEM) incl.
    • Incl. Pay per click campaigns (PPC)
  • Traffic analysis and user behaviour tracking
  • Social Media Marketing
  • URL Management
  • Developing “state of the art” online marketing tools and advertising materials
• Ensure the automation of existing in-house processes
• Ensure pre and post initiative analysis to provide campaign ROI, CPA and learnings for future activity.
• Work closely with specialists within the other marketing teams including PR/Brand/Advertising to optimise the online strategy
• Lead and manage a team of internal online marketers including goal and task setting, regular reviews and appraisals, as well as managing out of house resources and agency relationships
• Manage budgets for the business unit

Essential Skills & Capabilities

• A proven success in Online Marketing
• Project management experience
• People management experience (leadership and line management skills required)
• Knowing “state of the art” online marketing tools (incl. SEO, Web 2.0, ...)
• Being a leader able to build something up from the scratch
• Excellent analytical skills
• Results driven and able to develop and implement practical (and quick) decisions
• Well-organised, ability to multi task and prioritise key projects
• Flexibility to adapt to a rapidly changing business environment is key
• Good all-round marketing skills and understanding and experience of a broad range of marketing tools
• Ability to function as a self-starter with an emphasis on getting things done
• A driver not being driven

Desirable:

• Knowledge of the industry and the product

Behavioural Competencies:

• Communicates Effectively
• Customer Focus
• Working With Others
• Leadership
• Results Focused
• Innovation
• Commitment & Resilience
• Quality Focused
• Job Knowledge
• Decision Making
• Flexibility & Adaptability
• Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Senior Online Marketing Manager SEO (Isle of Man)

Job Purpose

The role of the Senior Online Marketing Manager SEO, reporting to the Director of Online Marketing, is to (re)develop, implement and maintain the SEO strategy, coordinate and support with other departments and develop and document SEO expertise.

Key Responsibilities:

• Identify the key initiatives of the SEO strategy on a global basis
• Acting on all levels (pages, content, linking, technology,...) to increase traffic and sales from SEO
• Define the objectives, plan & model the impact of these initiatives
• SEO competitor analysis
• SEO related reporting incl. Keyword rankings
• Communicate to senior management and peers on the initiatives & results

Skills and Capabilities:

• Excellent SEO technical skills & expertise
• A detailed understanding of Google webmaster guidelines, of keyword research and targeting, of content management systems and knowledge of content principles
• Understanding of cookies, redirects, server configuration, url configuration, coding of html and javascript and analytics tagging approaches
• Experience of managing SEO for an online company in a competitive market on a global basis
• Knowing more than Google (e.g. Yandex)

Essential:

• Knowledge of SEO and everything that belongs to it
• A driver not being driven
• Committed to “white hat” SEO

Desirable:

• Knowledge of the industry and product

Behavioural Competencies

• Communicates Effectively
• Results Focused
• Job Knowledge
• Customer Focus
• Innovation
• Flexibility & Adaptability
• Working With Others
• Commitment & Resilience
• Planning & Organising
• Quality Focused

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Senior Online Marketing Manager Social Media (Isle of Man)

Job Purpose

This role will be reporting to the Director of Online Marketing. Responsibility includes the overall web 2.0 marketing roadmap, both physical and functional, assimilating the online marketing team requirements and initiatives to then negotiate with the different web 2.0 providers to build and maintain PokerStars web 2.0 estates.

Key Responsibilities:

• Set a vision and plan for the development of the web 2.0 sites with future technical and content releases.
• Definition and communication of strategy, targets, performance parameters, costs and revenues across the portfolio against agreed budgets
• Product development – own, co-create with internal service providers (e.g. customer service) and communicate the web 2.0 roadmap and achievement of key milestones to ensure continuous improvement of service, increased awareness, traffic, sales and conversion
• Report progress & issues to stakeholders and senior management
• Define & agree marketing mix with stakeholders in the marketing function; manage of all online advertising and promo campaigns on the web 2.0 estates
• Day-to-day management of site content, copy, promotions, images and relevant links
• Build and maintain effective relationships with internal peer groups, stakeholders, external partners and suppliers

Skills and Capabilities

• Influencing (including cross-department coordination) and communication skills (verbal, written and presentation)
• Leadership
• Commercially driven with excellent interpersonal and partner facing/management skills
• Excellent understanding of web 2.0 (deep familiarity with emerging trends within leading online verticals such as networks, portals, social media, ecommerce, blogs, etc)
• Strong project management, operational and coordination skills
• Proactive and goal-oriented; good at juggling multiple priorities and time management (Well-organised, ability to multi task and prioritise key projects)
• Good all-round marketing skills and understanding and experience of a broad range of marketing tools
• Ability to function as a self-starter with an emphasis on getting things done

Essential:

• Knowledge of Web 2.0 and everything that belongs to it
• A driver not being driven

Desirable:

• Knowledge the industry and the product

Behavioural Competencies:

• Communicates Effectively
• Results Focused
• Job Knowledge
• Customer Focus
• Innovation
• Decision Making
• Working With Others
• Commitment & Resilience
• Flexibility & Adaptability
• Leadership
• Quality Focused
• Planning & Organising

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Senior Finance Manager, Marketing (Isle of Man)

Job Purpose

We are seeking a talented Senior Finance Manager to help enhance the level of financial analysis in the organization. Reporting to the Director FP&A and Corporate Controller this role focuses on supporting the company’s Marketing Function

Key Responsibilities

• Be the finance partner for the Marketing Function, supporting the Director of Marketing and the Regional & Central Directors.
• Managing a team of 6 staff, both managers and analysts.
• Own the Company wide Revenue & Bonus forecasts.
• Own the company wide Regional & Central Marketing Spend forecast.
• Take ownership of the reporting and analysis of marketing activity and results.
• Gain an understanding of the market’s penetration and competitors.
• Give support and provide thought leadership on business development opportunities.
• Own a number of company wide projects and present to the Executive team Provide pre and post analysis of marketing deal Return on Investments.
• General and ad-hoc analysis and reporting and proactive support and advice to the Regional Directors.
• Work closely with the Accounting and Reporting group to ensure that the necessary systems and processes are in place to derive the data and reports necessary to evaluate results.

Skills & Capabilities

Essential

• Qualified accountant or have a bachelors or advanced degree in business/finance.
• Minimum 5+ years work experience in the gaming industry specialising in financial analysis and decision support.
• Demonstrate excellent management, interpersonal, analytical and communication skills.
• Driven, energetic and proactive individual who has a desire to add value in all areas of responsibility.
• Excellent modeling, analytical and numerical capabilities.

Desirable

• Good level of MS Excel skills required.
• Outstanding communication and organizational skills.
• First class interpersonal skills with the ability to foster relationships with peers and senior management.
• An ability to deliver high quality work under pressure of tight deadlines.
• Be a competitive, results orientated team player.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Affiliate Account Manager, Western Europe (Isle of Man)

Responsibilities will be varied and include:

• managing existing top-level accounts in the region
• recruiting new affiliates to the company within established guidelines
• creating and managing promotions and programs to enhance retention and loyalty of existing referred players
• working with other departments (CRM, FP&A, Country Managers) to determine best practices
• balancing needs of the customer (affiliate) with needs of the company
• developing new markets within the assigned territory by working closely with country managers
• working well in a team environment
• ability to proactively communicate if located remote from head office
• preparing business proposals
• responding to a high volume of email with accuracy and to the company standard

Ideal candidate will:

• have three years experience in affiliate account management or similar
• have experience within the on-line gaming industry
• be detail oriented
• have excellent communication skills - both written and oral
• have the ability to present ideas and recommendations for business
• have previous experience in preparing business proposals
• additional languages, particularly French and/or Italian, are a plus
• be willing to travel.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Internal Communications Manager (Isle of Man)

Job Purpose

An exciting opportunity has arisen for an Internal Communications Manager based in the Isle of Man. We're looking for someone to assist in the growth and development of our business by producing an internal communications strategy which supports the organisational strategy, vision and values.

Key Responsibilities

• You will work closely with the management team to drive employee engagement and two-way communication, acting as an internal champion for our culture and values and developing a sustainable model for the future.
• You'll need to work at both strategic and operational levels.
• We're looking for someone with excellent writing and interpersonal skills, the ability to gain key stakeholder buy-in and the drive, ambition and experience to take our internal communications to the next level.
• You'll also play a key role in developing our intranet and act as an advocate for it throughout the business.

Skills and Capabilities

Essential

• You will have strong business acumen
• You must have good internal communications experience including online communications, intranet trends and best practice, web writing skills, and stakeholder management expertise
• Evidence of success in building good professional, jurisdictional and operational boundaries is essential.
• You will have a good understanding of communication channels and media and how they can be used to best effect for the business.
• You'll be self-motivated and able to work on your own initiative and to deadlines.
• You'll have excellent written and verbal communication skills and have a track record of building good relationships at all levels.
• Accuracy, attention to detail and good organisational skills are essential competencies
• You'll be highly IT literate and have a thorough understanding of Microsoft packages, including Outlook, Word and PowerPoint.
• Experience within the gaming/poker industry or a good understanding of poker is required.

Desirable

• Project management and technical awareness is also desirable.
• Experience of communicating through organisational change would be a bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Fraud Investigator (London)

Job Purpose

PokerStars is seeking to expand its team of Poker Security Specialist to work from our London office, UK. You will be responsible for fraud investigation and prevention.

Key Responsibilities

• Verification of cash out
• Detect and prevent fraud
• Managing player accounts
• Responding to security and customer related emails
• Processing of Real money transfers

Skills and Capabilities

Essential

• Investigation skills
• Knowledge of online money processing
• A second language (German or French)
• Excellent customer service skills
• Strong team player and have excellent organisational skills
• Excellent level of English, written and spoken
• Strong attention to detail

Desirable

• Experience in credit card fraud/investigation
• Previous banking /poker industry experience

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bi-Lingual Customer Services Representative (London)

Job Purpose

We are seeking bilingual representatives to work from our London, UK Office who are fluent in the following languages:

Dutch, German, Greek, Norwegian

Key Responsibilities

• Translate documents and templates from English to the other language(s)
• Respond to customer requests and enquiries in English and other language(s)Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cash outs
• Informing players about current promotions at PokerStars
• Assisting players with connection and technical issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Responding to player concerns about site integrity

Skills and Capabilities

Essential

• Fluent in one of the below listed languages, with a excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset

Desirable

• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Bilingual Customer Support Specialist (Australia)

PokerStars is seeking to expand its Customer Support Service with the addition of bilingual customer support representatives to work from our Sydney, Australia office. The responsibilities for this position are the same as for the regular Customer Support Team, but include some poker team duties covering site integrity, collusion and fraud issues.

Bilingual CSRs would also be required to: Translate documents and templates from English to the other language(s) and respond to customer requests and enquiries in English and other language(s)

Requirements

• Native speaker of one of the below listed languages, with a good command of English
• Ability to legally reside and work in Australia
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team

Languages:

We are looking for candidates who are fluent in one of the below listed languages and English.

• Italian
• French
• Swedish
• Danish
• Norwegian
• Finnish
• Polish
• Dutch
• Portuguese

Tasks

• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cashouts
• Informing players about current promotions at PokerStars
• Reviewing client log files to resolve technical issues
• Assisting players with connection issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Researching hand histories for possible collusion
• Responding to player concerns about site integrity

Skills and Experience

• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset
• Strong knowledge of both online and brick-and-mortar poker (minimum 2 years playing experience)
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.)

Remuneration

PokerStars offers a competitive salary commensurate with experience.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Customer Service Representative - Technical Specialist (London, UK and Sydney, Australia)

PokerStars is looking for someone who is "proud to be a geek" with excellent professional writing skills and very broad technical knowledge/experience to work as a Technical Specialist from our London and Sydney offices.

PokerStars Technical Specialists will be part of the PokerStars Support Team. You will handle a wide variety of standard support issues such as account issues, providing information about games, assisting players in depositing and withdrawing funds, managing accounts, and much more. The Technical Specialist will also handle escalated issues of an advanced or complex technical nature. These may be related to Internet connectivity, client log file analysis, problems with Microsoft Windows, firewalls and other advanced support issues.

The applicant for work in London must be a legal resident of a country in the European Union and available to work at our offices in London, England, whilst the applicant for work in Australia must be a legal resident of that country and available to work at our offices in Sydney. Truly exceptional applicants may be considered for work outside the London, UK office. Shifts will be at varying hours of the day and days of the week, up to 44 hours per week.

Specific tasks and skills for this position include:

Tasks

• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Providing information on player deposits and cashouts
• Informing players about current promotions at PokerStars
• Reviewing client log files to resolve technical issues
• Assisting players with connection, installation, configuration and system issues
• Informing players about games and game rules

Skills and Experience

• Advanced experience supporting and configuring Microsoft Windows (all versions)
• Extensive experience with Internet connectivity (TCP/IP, modems, DSL, cable, consumer routers, firewalls)
• MCSE+I, A+ or other relevant technical certifications a plus
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Excellent command of professional English writing required
• Basic knowledge of online money processing (e.g. transactions via credit card, NETeller, FirePay etc.)
• Strong knowledge of both online and brick-and-mortar poker a plus
• Rudimentary understanding of RDBMS systems (SQL-89) a plus but not required

Remuneration

PokerStars offers a competitive salary commensurate with experience.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Marketing Manager – Austria/Switzerland/Liechtenstein

Job Purpose

Reporting directly to the Marketing Director Germanics, an immediate need exists for a self-starting, and motivated individual to establish and head PokerStars presence in the Austrian/Swiss/Lichte markets. The broad aim of the role involves the profitable development of the marketing activities primarily in Austria and Switzerland.

Key Responsibilities

• Develop successful marketing initiatives that secure and further expand PokerStars’ leading market presence in Austria as an online poker platform.
• Liaise with head office for planning and successfully executing promotions and marketing campaigns within the territory.
• Develop and manage channels, including partners/affiliates and local events
• Successfully manage Austrian/Swiss on- and offline market by gathering information on local market, competition, and regulatory situation.
• Sharing knowledge and ideas with other managers.
• Represent the company primarily in Austria and Switzerland.

Skills and Capabilities

• Ideally 3 years of marketing experience preferably in the online gaming sector
• Off- and online marketing and sales experience in Austria and/or Switzerland
• Proven record of successfully developing and maintaining business relationships
• Experience in successfully managing marketing projects
• Experience in planning, implementing and negotiating off- and online marketing campaigns
• Creativity and vision – able to improvise and proactively solve problems
• Strong interpersonal skills – ability to influence and inspire others to work effectively in a multi-geographical team
• Ability to operate independently (a remote office)
• Excellent communication and presentation skills – both written and verbal
• University degree with a masters in business preferred
• Fluent in German and English
• Experience of, and an interest in Poker is strongly recommended

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Recruitment Co-ordinator - London

Job Purpose

Due to our continued extensive growth we are seeking a strong Recruitment Co-Ordinator to fill this new and challenging role.  Reporting to the Recruitment Manager and working closely with our regional HR Business Partners the role will include overall responsibility for co-ordinating recruitment for our London Office and our remote European needs.

Key Responsibilities

• Liaise with managers to educate them on the recruitment process and establish hiring strategy
• Source and communicate with agencies regarding new vacancies
• Monitor, filter and direct CV’s to the relevant managers as and when required
• Liaise with applicants and agencies on feedback and interview arrangements
• Assist in the collation of new starter documentation
• Recording recruitment activity on a daily basis
• Weekly and monthly reporting to the Recruitment Manager

Skills and Capabilities

Essential

• You should be prepared to take a hands-on approach and be able to demonstrate a strong understanding of the end to end recruitment process.   
• The successful candidate will ideally have 3 years recruitment experience, ideally with a European flavour.  
• In addition you will have experience in various sourcing and selection methods and have the ability to foster relationships with peers and senior management. 
• A strong knowledge of the UK immigration procedures and good working knowledge of MS Excel and Online Recruitment systems is also required.
• Be fully up to date with latest regulations and working practices in recruitment.

Desirable

• The ideal candidate will also have some on-line poker industry experience in a recruitment capacity.
• An additional advantage would be some element of HR generalist experience and employment law knowledge

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

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Product Manager/Business Analyst - London

Job Purpose

The overall role and responsibility of the Product Manager is to develop and progress the online business development requirements and ensure that these aims and objectives are met by the technical solutions delivered with the Security and Payments teams.

Key Responsibilities

• Develop successful marketing initiatives that secure and further expand PokerStars’ leading market presence in Austria as an online poker platform.
• Liaise with head office for planning and successfully executing promotions and marketing campaigns within the territory.
• Develop and manage channels, including partners/affiliates and local events
• Successfully manage Austrian/Swiss on- and offline market by gathering information on local market, competition, and regulatory situation.
• Sharing knowledge and ideas with other managers.
• Represent the company primarily in Austria and Switzerland.

Skills and Capabilities

• Ideally 3 years of marketing experience preferably in the online gaming sector
• Off- and online marketing and sales experience in Austria and/or Switzerland
• Proven record of successfully developing and maintaining business relationships
• Experience in successfully managing marketing projects
• Experience in planning, implementing and negotiating off- and online marketing campaigns
• Creativity and vision – able to improvise and proactively solve problems
• Strong interpersonal skills – ability to influence and inspire others to work effectively in a multi-geographical team
• Ability to operate independently (a remote office)
• Excellent communication and presentation skills – both written and verbal
• University degree with a masters in business preferred
• Fluent in German and English
• Experience of, and an interest in Poker is strongly recommended

Remuneration: According to experience + benefits and bonus.

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.