As part of its agreement with the U.S. Department of Justice (DOJ), PokerStars has obtained the assets of Full Tilt Poker, and will use these assets to re-launch the Full Tilt Poker site. PokerStars has also committed to the full reimbursement of funds owed to Full Tilt Poker customers outside the United States within 90 days of formal closing of the deal, which will be by November the 6th. United States Full Tilt Poker players will be dealt with by the U.S. government.
We will set aside a separate account holding the full amount to cover all outstanding player balances outside of the U.S. and are working diligently to re-open the Full Tilt site as soon as possible. This process will take time as we verify account ownership and balances and work with authorities in the relevant jurisdictions to ensure that we can return funds in an efficient and effective way. Again, our agreement with the DOJ means these funds must be available by November the 6th.
Going forward, Full Tilt Poker will maintain a segregated account with more than enough funding to ensure that player funds are fully available for use or withdrawal at any time.
We understand that former Full Tilt players have many questions and we will strive to answer as many as possible as soon as we possibly can. Below is an FAQ addressing many initial questions. We will continually update this FAQ as more information becomes available.
No. We plan to re-open Full Tilt in most markets by November the 6th, making player accounts fully available for use, play or withdrawal. We are not currently planning to seek a license to operate Full Tilt in France, Italy, Spain, Denmark, Belgium and Estonia. For Full Tilt players in these markets, we will work with regulators to determine the appropriate mechanisms for making funds available. In any case, these funds will be available as soon as possible.
We plan to re-open Full Tilt in most markets by November the 6th.
This will not impact players on PokerStars in any way. You can continue playing as before and your money is completely segregated and safe for play and/or withdrawing at any time you please.
Full Tilt Poker will reopen in most countries and we plan to apply for a global license with the Isle of Man and Malta gaming authorities. We are not currently planning to seek a license to operate Full Tilt in France, Italy, Spain, Denmark, Belgium and Estonia. Full Tilt players in these countries will be able to play on PokerStars.
No. Under the terms of our agreement with the U.S. Department of Justice, we will not offer real money online poker in the U.S. until such time as there is regulation and licensing permitting this. The agreement does expressly allow for both PokerStars and Full Tilt Poker brands to apply for such licenses in the U.S. whenever they are offered.
We hope to have the functionality in place to allow inter-site transfers between Full Tilt Poker and PokerStars, so that you can enjoy playing again on either platform of your choosing. We will provide additional guidance on this in the coming weeks.
We are currently working with the relevant authorities in your country and hope to put in place a solution that allows you to transfer your Full Tilt funds to a PokerStars account.
The process of reimbursing Full Tilt US players will be addressed by the US Government.
We are currently working with the regulators in your country on the mechanisms required to withdraw your funds. We are committed to making these funds available by November the 6th.
Yes. Full balances will be made available for immediate withdrawal once the site is reopened, by November the 6th.
We will strive to ensure our complete payment offering is available at the time of launch. Where possible this will be consistent with the current offering at PokerStars.
No. You will have full access to your funds immediately and in most cases will be able to fully withdraw funds using the same methods previously available in your market.
Processing times will differ depending on the method of cashout.
We are reviewing all previous Full Tilt reward programs and will provide more details on plans for these programs in the near future. We intend to have a fair resolution for players with accumulated points and other rewards under the program.
We are currently working on solutions for players to have inter-site transfers between FullTiltPoker.com and PokerStars.COM.
You should contact firstname.lastname@example.org where one of our representatives will assist you the best they can with your account query.