Responsible Gaming FAQ
“Responsible gaming” means that we take seriously our obligation to keep online games fun and safe. That means preventing underage people from playing and helping those who may not have control over their playing.
You can read our responsible gaming policy on our website. You may also see it on our software by going to ‘Help’ > ‘Information’ > ‘Responsible Gaming’ (desktop) or ‘More’ > ‘Responsible Gaming’ (mobile).
You need to be 18 or the minimum legal age to play online games in your jurisdiction, whichever is greater.
Yes. If you are under 18, you may not play on our play money tables. Furthermore, if you exclude yourself from playing with us, that exclusion will apply to real money tables and play money tables.
You may choose to exclude yourself from playing with us for a period of 7 days, 30 days, 60 days, 120 days or 180 days. Head to ‘Tools’ > ‘Responsible Gaming’ and then ‘Exclude Me From Playing’ (desktop) or ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’ (mobile).
Your self-exclusion will apply to your Stars Account, and to any of our products that require your Stars ID to play. If you want to self-exclude yourself from a particular game, please select the specific tab beginning with ‘Restrict’ from the ‘Responsible Gaming’ menu and set your limit to ‘Don’t Play’.
No. During the self-exclusion period, you will not receive any emails from us.
No. You will automatically be unregistered from any tournaments which begin during your exclusion period. You will receive refunds per our normal policy.
No. You will still have your seat in that tournament.
No. Once you select to self-exclude, the exclusion is irreversible until the end of the period of you have selected.
No. You will receive a pop-up dialog box requesting that you close down the software. The exclusion period will begin when you do so.
No. Once you click the self-exclusion box, the exclusion period will start as soon as you close the software. You may not cancel the self-exclusion before it starts.
No. You will not be able to deposit or make inter-account transfers with your Stars Account.
Yes, if you have chosen a self-exclusion period less than 180 days. If you have chosen the 180 day exclusion period, you must withdraw all funds from your Stars Account.
Yes. You will still be able to login and go to the cashier. You will also be able to shop at the VIP store.
You will not be playing with us during that period. This may cause your VIP status to lapse, as it would if you simply didn’t play normally.
Yes. Please visit GamBlock. They have software which you may use to completely block your access to any online gaming sites, including us.
Yes. Just go to ‘Tools’ > ‘Responsible Gamin’ , and then ‘Restrict Deposit Limit’.(desktop) or ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’ (mobile). You can set a weekly deposit limit that will be in place for a minimum of 7-days. Of course, if we have set deposit limits for you for any particular deposit method, you may only deposit the lesser of your deposit limit and ours.
Please Note: Your deposit limit does not apply on StarsDraft, where available.
Please send us an email at We Care. We will get back to you as quickly as possible.
We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.
Our support team has assembled a list of questions that players often ask them, along with all the answers.