Looking Inside PokerStars
A couple of months ago we released a video that took an exclusive behind the scenes look at the PokerStars HQ here on the Isle of Man. We thought people might be interested, but we didn't realise how many. The video, which has been watched more than 75,000 times on YouTube alone, provoked very positive feedback from PokerStars fans, who said they appreciated putting names to faces and giving them visibility into how we operate. Fans also said they want our employees to go in-depth on a number of the issues raised in the video.
So I invited European Poker Tour presenter James Hartigan to assemble some of the frequently asked questions and to visit the Isle of Man with some of the most frequently asked questions about the company in hand. Over the course of several days, James sat with the relevant staff to address such questions as: Where do you keep my money? How do you prevent cheating on the site? And Who are you guys anyway?
The result of this is a set of video interviews we're calling "Inside PokerStars." We'll be posting a number of these short, informational videos over the next couple of months.
I hope you enjoy them and that they continue to shed light on not just who we are, but how we operate. I also hope that this is the beginning of an ongoing dialogue that provides a visual complement to our stellar customer support staff who comprise more than 25% of our 1700 full time staff around the world. They answer more than 12,000 emails every day (sometimes in the form of rhyme, but that's another story).
Below are the first two instalments of Inside PokerStars: the first featuring yours truly giving a brief overview of the company and the second features Donna Crellin, Head of Treasury, who makes sure that your money is safe, secure and ready for withdrawal when you want.
The videos will live permanently on our Inside PokerStars homepage. Send us your questions, thoughts, concerns and interests to firstname.lastname@example.org and we'll do our best to try to shed more light on what we do.
Eric Hollreiser is Head of Corporate Communications for PokerStars.