EPT Monte Carlo and the volcanic cloud
PokerStars is pleased to confirm that the EPT Grand Final in Monte Carlo has not been canceled following the chaos caused by the Icelandic volcano. The event will run from April 25-May 1 as scheduled.
Under normal circumstances, seats won by PokerStars qualifiers to PokerStars live events are not refundable or exchangeable. However, owing to the changeable travel situation in Northern Europe, PokerStars is providing 'EPT credits' for future events to players able to prove they cannot reach Monte Carlo by April 26. PokerStars is also allowing players who have won or bought a full package to Monte Carlo (including hotel) to give their hotel room to another player.
a) All players who wish to de-register MUST email by midnight on April 24 (CET). No requests will be considered after this time. Qualifiers will not be refunded with T$ or $ as PokerStars is not cancelling the event. For Direct Buy Ins or wire transfers, funds will be transferred back to their PokerStars accounts or bank account as applicable.
b) A player letting another player use their room must email us the new guest's name and contact details by midnight April 24 (CET). There are no refunds.
c) All requests for EPT credits will be considered case-by-case and the player must prove that they could not travel to the event. A copy of flight details must be provided.
d) PokerStars will not refund travel costs as each player is responsible for their travel arrangements. All players whose travel plans may be disrupted are encouraged to consider all other possible means of travel before deregistering. Players in mainland Europe can reach Monte Carlo by train, bus or car and this will be taken into consideration when considering requests for credits.
e) PokerStars decision regarding requests for credits will be final.