Cashier screen not loading (Windows)

If you're experiencing any of the following issues while trying to access our Cashier, then just follow the instructions below to fix it:

  • Grey image with no writing displayed
  • The error message: Embedded browser error message - 7
  • Nothing happening when clicking the Deposit button once all details have been entered

1. Open Windows Explorer (the file browser on your computer - NOT Internet Explorer).

Windows Explorer

Windows Explorer 2

2. Copy and paste the following link into the search bar (at the bottom of the window):
%USERPROFILE%\appdata\local\temp\

Windows Explorer 3

3. Find and delete the folder PokerStarsBrCache.

Windows Explorer 4

4. Launch the PokerStars software and click on Cashier, it should load normally.

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