Report collusion or chip dumping

Collusion happens when two or more players are working together to win more money from other players. Chip dumping occurs when a player intentionally loses chips to someone else.

Both activities are strictly prohibited and will result in penalties at our discretion.

When a report of collusion or chip dumping is received, one of our Poker Specialists undertakes an extensive review of the players' relationships and past play.

To investigate a collusion or chip dumping report, we need the following information:

• The Stars IDs of the players involved
• Copies of suspicious hand histories (or at least hand IDs)
• Copies of suspicious chat
• Table/Tournament IDs

Contact us with this information, using the subject title Collusion/Chip dumping report, and an investigation will be conducted.

A link to the Contact Support form can be found as follows:

Even if you're unable to provide this information, colluding players are likely to be caught as we operate a number of highly sophisticated collusion detection tools. These tools are both proactive and automatic and are likely to detect cheaters.