Player notes or color labels not saving correctly

Our software only saves notes/labels when you chose the 'Log Out & Exit' option:

Settings → Account Details → Log Out & Exit

Some points of interest:

  • Both notes and labels are contained within one file.
  • They save to your computer's hard drive, not our servers.
  • If you log on to a different computer, your notes remain on the computer you saved them to.

What if my notes are not saving despite choosing 'Log Out & Exit'?

Sometimes, the folder you save your notes to is write-protected. For example, the 'Program Files' folder or the 'AppData' folder may have restrictions.

To fix this, try changing the folder destination.

  1. Go to: Settings → Gameplay → Player Notes
  2. Select 'Change Folder...',
  3. Set the folder to 'Documents' or another folder without restrictions.

Our software creates a new notes file in your chosen folder and saves any future notes/labels you add there.


Did this article answer your question?

Related Help Articles

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.