Disconnecting when using a cellular 3G or 4G connection

Cellular connections (3G/4G) can suffer from continued small packet losses, and every time our server notices these it will see you as disconnected and treats you as such. This means that the connection between the software and our server is frequently being broken because one side or the other is unable to receive acknowledgements to packets that it sent out.

When surfing the web, downloading a file or checking email; you are generally not going to notice these tiny disconnections as the lost packets are simply discarded, the connection is closed and the Winsock will restart with a new connection quite fast. At worst you will only experience a slight connection lag or the download would pause momentarily until the connection re-establishes.

However, in online gaming this is quite different as the stability is more demanding. Such a restarted session from a packet loss will break the flow of the data, hence break the session. Once the session is broken, it will restart completely. If the session is over, the server sees the disconnection, and it will fold your hand as you time out. Even if your TCP stack rapidly establishes a new session, it will be too late for that hand.

Sadly, there is very little that can be done to improve connection quality while using this type of connection, so please consider switching to a more reliable one when playing in our site e.g. DSL, Cable or Fiber.