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Sending mobile log files

If you are experiencing issues with our app or your Stars Account, we may request that you send us the log files that our app generates. We can then review the log files for error messages or indicators of what may be causing the issue and provide you with the appropriate assistance.

First, please load the app on your mobile device and login. Then, tap on the Menu button (Android) or the More button (iOS), select:

  1. Settings & Tools
  2. Support
  3. Send Log Files to Support

This will automatically send the files to us. It is important that you send us these files as soon as you can as they are only kept on your devices internal storage card for a period of one day.

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