Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.


Sending mobile log files

If you are experiencing issues with our app or your Stars Account, we may request that you send us the log files that our app generates. We can then review the log files for error messages or indicators of what may be causing the issue and provide you with the appropriate assistance.

First, please load the app on your mobile device and login. Then, tap on the Menu button (Android) or the More button (iOS), select:

  1. Settings & Tools
  2. Support
  3. Send Log Files to Support

This will automatically send the files to us. It is important that you send us these files as soon as you can as they are only kept on your devices internal storage card for a period of one day.


Did this article answer your question?

Related Help Articles

Contact Support

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ


Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.