Reinstall with Clear Cache and Data (Android)

To clear the cache and data from our Android app, follow these steps:

  1. Go to 'Settings', then 'Apps & notifications'.
  2. Find our app (press 'See All' if you don't see it), and tap on it.
  3. Under 'App info' select 'Storage & cache'.
  4. Tap on 'Clear storage' & 'Clear cache'.
  5. Go back to 'App info' and tap 'Uninstall'.
  6. Restart your device.

These instructions may vary depending on the device and operating system version. Check with your manufacturer for the exact instructions if the ones we provided do not apply to your device.

Finally, download and install a new copy of our app from our website or Google Play Store (if available).

These steps can resolve many common issues experienced with apps. This includes freezing, crashing, and unexpected restarting.


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