Verify your account (KYC basics)

What is KYC verification?

KYC (Know Your Customer) is the process used to verify your age, identity, and address.

This process may require you to submit documents and can happen at any stage.

Why do I need to verify my account?

KYC verification is required to meet legal and licensing obligations.

It also helps to:

• Prevent minors and vulnerable players from accessing services
• Ensure each player has only one account
• Reduce fraud and duplicate accounts
• Confirm account ownership
• Allow us to contact players when needed
  
  

How does the verification process work?

Verification may include:

• Electronic checks to confirm identity and age
• Document requests if further verification is needed

Not all players are verified using electronic checks alone.

Documents for verification

Which documents are accepted as proof of identity?

You can send one of the following:

• Passport
• Driver’s license
• National ID card
• Armed Forces ID card

Accepted documents may vary depending on your country or license.

Which documents are accepted as proof of address?

You must send one valid document, such as:

• Utility bill (no older than 6 months)
• Bank or credit card statement (no older than 3 months)
• Tenancy agreement
• Employer or government letter
• Insurance certificate
  
  

Are there country-specific document rules?

Yes. Some documents are accepted or rejected depending on your country or license.

Refer to the relevant country section for full details.

Document requirements

What image quality is required?

Documents must be:

• Clear and high resolution
• Fully visible (all four corners)
• Unedited and not cropped

Do not send:

• Blurred images
• Photocopies
• Images with hidden or unclear details
  
  

What information must be visible?

For ID:

• Full name
• Date of birth
• Issue or expiry date
• Full document
• Signature

For proof of address:

• Full name
• Current address
• Issue date
  
  

What file formats can I use?

Supported formats include:

• .pdf, .doc
• .jpg, .png, .bmp
• Scans, photos, and screenshots
  
  

Payment and financial verification

What are the requirements for card or bank documents?

• Show only the first 6 and last 4 digits of the card
• Do not send the back of the card
• Include full name, issue date, and account details
• Show the full screen and URL for online statements
  
  

What if my card number is not visible?

Send a document showing recent transactions linked to your account.

Additional verification checks

What is Source of Wealth (SOW)?

Source of Wealth describes how your total wealth was accumulated.

Examples include:

• Employment
• Investments
• Business ownership
• Inheritance

What is Source of Funds (SOF)?

Source of Funds describes where your deposited money comes from.

Why are SOW and SOF checks required?

These checks help:

• Prevent money laundering
• Confirm account ownership
• Ensure compliance with regulations
  
  

Account restrictions and security

What happens if I don’t send documents?

Your account may be restricted if documents are not provided.

Why might I be asked for more documents?

Additional documents may be requested based on:

• Account activity
• Security checks
• Regulatory requirements
  
  

Are my documents stored safely?

Yes. Documents are stored securely and accessed only by authorized personnel.