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Recover a forgotten password

You can reset your password by going to the main Lobby and then selecting:

  1. Log In
  2. Forgot Password / Stars ID?

Enter your Stars ID (nickname) or registered email address and click on the 'Submit' button. If details were entered correctly, you will receive an email to your registered email address with further instructions.

If this does not work, we will be able to assist you with regaining access to your Stars Account once you advise us on at least 3 of the following details:

  • Your Stars ID (nickname)
  • Your full name
  • The postal address registered to your account, including ZIP/Postal Code, street name and apartment/house number
  • Your date of birth
  • The platform(s) you used to play on. E.g. Desktop (Windows or Mac), Web Client and/or Mobile (iOS, Android)
  • The phone or mobile number(s) registered to your account
  • The approximate date of your account creation
  • Have you ever provided documents for verification or authentication purposes? (Yes/No)


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