Account Articles

» Updates to our End User License Agreement

Before engaging our Real Money games, we kindly ask that you read and accept our new End User License Agreement...


» Will changing my preferred language affect the language I receive hand histories in?

No. The languages you select for using the software, for email, and for hand histories, are totally independent...


» My Account is Blocked/Closed

If you receive an error message mentioning that your account is blocked or closed...


» How can I make sure I always get emails in my preferred language?

Simply open the PokerStars software and log in. Then go to...


» It says I need to validate my email address. What is this all about? How do I validate my email address??

As an important security feature, all PokerStars accounts need to be associated with a validated email address...


» I am not getting PokerStars emails delivered to my inbox.

This may be a result of your email provider mislabeling your PokerStars emails as SPAM...


» How do I request a hand history? How many hand histories can I request?

Click on the dealer tray and select ‘Request hand history’. You can request up to your last 200 hands, your hand histories for a period of time, all the hands you played in a tournament, or any specific single hand...


» How do I suggest an article in your system?

To suggest information to be added into the Help Centre, please email us at...


» I don't like my chosen image any more. Can I change it?

Yes, you may change your custom image three times each month by selecting ‘Select/Change Image’ from the Account menu...


» I have had my image for a long time, and now I want to change it. But, the option to change it is greyed out!

We introduced a large selection of images within the Player Image Gallery...


» I uploaded an image, why is it not displaying at the tables?

Keep in mind that images will not automatically be visible at the tables...


» I forgot my password. Can I open a new account?

No. In protection of the game’s integrity, and players’ account security; you are only permitted one account at PokerStars. Instead, please follow...


» I lost my password!

You can reset your password by going to the main software screen, clicking on ‘Login’ and then on ‘Forgot Password/Stars ID?’...


» How can I help keep my PokerStars account secure?

Password protection is your responsibility. Never reveal your PokerStars account information to anyone...


» Can I transfer funds between my Full Tilt Poker and PokerStars accounts?

Yes, you can...


» I am registered for a tournament, but cannot find it. How do I view all tournaments I am registered in?

PokerStars has just the feature you are looking for! If you ever have difficulty finding the lobby of a Tournament you are registered for,...


» How do I make an image for myself?

From the ‘Account’ menu of the Main Lobby, select ‘Select/Change Image’...


» What do I do if I have forgotten my User ID?

If you have forgotten or are unsure of your PokerStars User ID you can enter the...


» How can I close my account?

Please email support@pokerstars.com requesting to have your account closed and including the reason behind your decision...


» How can I increase the security of my account?

We currently offer a PokerStars PIN (formerly called Secure ID) that you can enable on your account for added security...


» I find the images at the table distracting. How do I turn them off?

From the ‘Options’ menu of the PokerStars lobby, unselect ‘Show Player Images’. This will turn off images the next time you join or watch a poker game...


» Can I change the language the software appears in?

Yes, you can. PokerStars offers more than 25 software language preferences...


» I would like to play under different names. Can I have more than one poker account?

No. Each player is only allowed one account...


» How can I update my date of birth?

You will be able to enter your date of birth personally from the Client only if you have never registered a date of birth before...