Promotions Articles

» What is the minimum amount I can deposit if I want to apply for the Free $20 bonus?

Depending on your account currency, the minimum amount required to qualify for this bonus offer is: $20/€17/£12/CAD $25...


» What is the bonus code I need to use and where do I enter it?

‘FREE20’ is the code that needs to be entered in the dedicated bonus field...


» What are the exact rewards I will receive from this offer, after I enter the bonus code?

Once you make a qualifying deposit using the FREE20 bonus code, your account will be credited with:...


» Why does it take up to 72 hours to credit the cash bonus?

Most bonuses are credited within 36 hours, as initially stated...


» Can I apply the bonus to a transfer from another player or from my own paired Full Tilt account?

The bonus code works for deposits only. In order to be eligible for this bonus, please visit the cashier on your PokerStars account and make a Real Money deposit...


» I activated the ‘STARS600’ offer for my first deposit. Can I use ‘FREE20’ for the second deposit?

Both ‘STARS600’ and ‘FREE20’ are promotions that apply to the very first deposit only. If you applied ‘STARS600’, you might have the option...


» What happens if I forgot to enter the bonus code when I deposited?

Please send an email to support@pokerstars.com and we will review your case...


» What happens if I cashout from my account?

If you cashout before you make your first deposit using the code ‘FREE20’, your account will be ineligible for this promotion...


» Do I need to use the Free20 cash bonus for game play, and is it available for cashout/transfer?

This bonus is offered to give extra support to our players, so they try our new Real Money games...


» Star Codes

In this section, you will find all the details you need on what Star Codes are, how to get them, how to activate them, and more...


» What is an Instant Bonus?

PokerStars Instant Bonuses are special funds that you can use in eligible real money games...


» Where in my account can I check if I have an Instant Bonus?

Please complete the following steps, depending on the client you are using...


» How can I get an Instant Bonus?

An Instant Bonus is awarded to players, based on certain criteria:...


» I have more than one Instant Bonuses, which bonus should I use first?

Only one Instant Bonus may be in use at any one time in an eligible game...


» What do I need to do to convert my Instant Bonus to real money?

To redeem your Instant Bonus to real money, you will need to meet the bonus’ wagering requirements...


» I received an Instant Bonus, what should I do next?

Once we issue an Instant Bonus, if you are logged in (or as soon as you log in) to your PokerStars account...


» What is my Instant Bonus balance?

Open the ‘Manage Bonuses’ page in order to see all of your Instant Bonuses, their progress, value and expiry date...


» What is Surrender Value?

If you received an Instant Bonus which required a real money deposit, and after some play you decide to that you no longer want it...


» Can my Instant Bonus Expire?

Every Instant Bonus has an expiry date and certain wagering requirements...