Technical Articles

» Cannot connect on my Windows computer

To restore your connection to the PokerStars program, please follow the steps below...


» Error Logged In From Another Computer/Device

If you receive an error message mentioning that you are already logged-in from another computer...


» How to configure my firewall to allow PokerStars to connect

The following information is very basic and it may vary depending on the software you are using...


» How to locate log files on Windows 8

These are the steps you need to follow...


» How to locate log files on Windows Vista and Windows 7

These are the steps you need to follow...


» How to locate log files on Windows XP

These are the steps you need to follow...


» I continue to disconnect while playing. Please help!

If your connection is only poor for PokerStars or has been a long-term reoccurring connection issue it is possible it is revealing a connection stability issue that will not manifest itself on most other Internet sites and applications...


» Cannot connect on my Mac

Follow these steps to restore your connection to the PokerStars program on your Mac computer....


» How to locate log files on Mac OS X

These are the steps you need to follow...


» Cannot Connect on Windows_ Errors -2/67, -2/87

The error code you are receiving indicates that a firewall is blocking the access to the program....


» Cannot Connect on Windows_ Errors -2/75, -2/77, Signature Expired or Wrong Time Settings

The error code you are receiving indicates that the security certificate is not valid or has expired....


» Cannot Connect on Windows_ Errors -3/0, -6/0, -2/99

These error codes indicate a problem with the update component of the program. To resolve this issue, please follow these steps...


» Cannot Connect on Windows_ Error -2/83

The error code you are receiving is generally caused by a proxy server or security software installed on your computer......


» Reinstalling instructions for Windows 8

To reinstall the PokerStars program, please follow the steps......


» Reinstalling instructions for Windows Vista and Windows 7

To reinstall the PokerStars program, please follow the steps......


» Reinstalling instructions for Windows XP

To reinstall the PokerStars program, please follow the steps......


» Can I start playing poker on PokerStars now?

Absolutely! Install your free PokerStars poker software and start playing poker right away...


» Do you offer a software version for Mac?

Yes. To download our Mac game client...


» Where can I find out more about your game software?

If you’re brand new to PokerStars, we suggest you view our tutorial videos, hosted by Team PokerStars Pro Daniel Negreanu...