Reinstalling instructions for Windows Vista and Windows 7

Last Updated 06/03/2016 03:46:50 EDT

To reinstall the PokerStars program, please follow the steps below:

1. Make a copy of "user.ini" (preferences file) and "notes.user.xml" (where 'user' is your User ID). Below are the steps on how to manually locate these files on your computer: 

- Click Start 
- Copy/paste the path below into the Search and press Enter: 
- Locate "user.ini" or "user" and "notes.user.xml" 
- Copy the files to a safe temporary location (the desktop is a good choice) 

2. Uninstall PokerStars. To do this, go to Control Panel -> Programs -> Uninstall a Program. Once there, uninstall all PokerStars items. 

3. Restart your computer. 

4. Download and install a fresh copy of the software from this link.

Once you regain your connection to PokerStars, be sure to restore the two saved files. To do this, go to the "Help" icon and click on "Open My Settings Folder", then close PokerStars and copy the files back into the folder. If you are asked to overwrite any files, accept.

Important: If the connection problem persists, please provide us with the PokerStars program log files.

For detailed instructions on how to locate these files, please click here.

Tags: reinstall, reinstalling, windows, vista, win 7, uninstall

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