Documents - Taking photos

We can only accept legible, clear and uncropped copies of documents.

Digital photos:

• We suggest that you use a digital camera or smartphone to take clear photos of documents (if available).
• If you're sending digital photos of your documents, take the photos in a well-lit room and without flash.
• You can also activate the macro feature on your digital camera or smartphone for photos taken from a close range. You can find this feature in your digital camera/smartphone focus settings.

Scanned photos:

• Send us color copies of at least 600dpi image resolution, for good quality photos.
• We do not accept black and white copies of documents.

Screenshots taken on a computer screen, where the screenshot contains all your information and the full URL of the web page, are accepted. 

You can send your documents using our Contact Support form.

A link to the form can be found as follows:

Once you open the form, select:

• Category: Account Security and Verification
• Sub-Category: Upload Documents