Prohibited Jurisdictions: Frequently Asked Questions

General

Why can I no longer play on PokerStars?

My account

What will happen to my account balance? What will happen to my tournament tickets and T-Money? What will happen to real money tournaments that I was already registered for in the future?

StarsCoin

What will happen to my StarsCoin? Can I purchase merchandise in the Rewards Store? I placed an order with the Rewards Store for merchandise that has not yet been processed. Will I get my item?

Withdrawals

How do I request a withdrawal? How do I withdraw via VISA/Entropay? How do I withdraw via NETELLER? How do I withdraw via Skrill? How do I withdraw via WebMoney? How do I withdraw via Wire Transfer? Can I transfer my funds to my Full Tilt account? Can I transfer my funds to another PokerStars player?

Playing on PokerStars

If I move or I have moved, will I be able to play on PokerStars again? Can I use a VPN or IP randomizer to appear as though I am outside my country and still play on PokerStars.com from within my country? If I do legitimately locate outside of a prohibited jurisdiction and have my location change processed, will my current account balance be available for use immediately? May I play if I am visiting a prohibited jurisdiction? May I play if I ordinarily live in one of the prohibited jurisdictions, but I am travelling internationally? Can I still play for play money? Can I still purchase play money chips?

Live Events

Can I still play in PokerStars live events? Will players who qualified online still be able to play in upcoming live events? Can players still buy in to PokerStars sponsored live events using the remaining balance in their PokerStars account?

Contact Support

If you have any further questions, please contact support.

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