Singapore: Frequently Asked Questions


Why can I no longer play on PokerStars?

My account

What will happen to my account balance? What will happen to my tournament tickets and T-Money? What will happen to real money tournaments that I was already registered for in the future?

FPPs and VIP Rewards:

What will happen to my FPPs? Can I purchase merchandise in the VIP Store? I placed an order with the VIP Store for merchandise that has not yet been processed. Will I get my item? I had almost earned my next VIP Stellar Reward. Will I get part of this reward? I earned all my VIP Stellar Rewards and was working towards a Milestone Cash Credit. Will I get part of this reward?


How do I request a cashout? How do I cash out via VISA/Entropay? How do I cash out via WebMoney? How do I cash out via Paper Check? How do I cash out via Wire Transfer? Can I transfer my funds to my Full Tilt account? Can I transfer my funds to another PokerStars player?

Playing on PokerStars

If I move or I have moved, will I be able to play on PokerStars again? Can I use computer programs or software to appear as though I am outside Singapore and still play on If I do legitimately locate outside of Singapore and have my location change processed, will my current account balance be available for use immediately? If I legitimately relocate outside of Singapore, will I be able to keep my current VIP Status when my account is reactivated for real money play? May I play if I am visiting Singapore? May I play if I ordinarily live in Singapore, but I am travelling internationally? Can I still play for play money? Can I still purchase play money chips?

Live Events

Can I still play in PokerStars live events? Will players who qualified online or earned their packages through the VIP program still be able to play in upcoming live events? Can players still buy in to PokerStars sponsored live events using the remaining balance in their PokerStars account?

Contact Support

For more details contact

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