Prohibited Jurisdictions: Frequently Asked Questions

General

Why can I no longer play on PokerStars or Full Tilt?

My account

What will happen to my account balance? What will happen to my tournament tickets and T-Money? What will happen to real money tournaments that I was already registered for in the future?

Stars Rewards

What will happen to my StarsCoin? I placed an order with the Rewards Store for merchandise that has not yet been processed. Will I get my item? How do I request a withdrawal? How do I withdraw via VISA/Entropay? How do I withdraw via Neteller? How do I withdraw via Skrill? How do I withdraw via WebMoney? Can I transfer my funds to another player? If I move or I have moved Can I use a VPN or other tools to appear as though I am outside of South Africa and still play from within South Africa? May I play if I am visiting South Africa? Can I still play for play money? Can I still purchase Play Money chips?

Live Events

Can I still play in PokerStars live events? Will players who qualified online or earned their packages through the Reward program still can play in upcoming live events? Can players still buy in to PokerStars-sponsored live events such as EPT Barcelona using the remaining balance in their Stars Account?

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Support FAQ

FAQ

Our support team has assembled a list of questions that players often ask them, along with all the answers.

Poker Games FAQ

faq games

Frequently asked questions and answers about playing poker at PokerStars.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.