Card Room Rules
Players are expected to play fairly, and in accordance with the spirit of the game. The following rules must be followed at all times.
Opening a Stars Account
To play our games you must be 18 years of age, or the age of majority in your legal jurisdiction (whichever is higher). You may be asked to provide proof that you are of legal age.
You may not access our games from any jurisdiction where it is illegal to do so.
To play for real money, you must provide your correct full name, your correct date of birth and your current address (including zip/postal code).
You may only have one Stars Account.
You may play on your account only, and you may not let other people use your account.
We accept no responsibility for the quality of your Internet connection or for any disruptions to it, except for those directly related to our servers. Information between your computer and our servers will pass through a large number of "peers” on the internet, machines that are not owned by us and that do not belong to your ISP. We cannot be held responsible for disruptions to such connections. Players, especially those who play for high stakes, should consider having a back-up internet connection available, so they can reconnect quickly if their main internet connection fails.
Collusion, by which two or more players work together in the games or share knowledge to gain an unfair advantage over other players, is strictly prohibited.
You may not intentionally lose a hand to another player in order to transfer chips (‘chip dumping’).
If you are involved in staking, swaps, profit-sharing, or any kind of bankroll sharing agreement with another player, you may not play at the same cash game table or in the same Sit & Go tournament as that player.
We will take steps to detect and prevent all forms of cheating, which may include examination of your account, hand histories, and programs running concurrently with our software.
We maintain a list of prohibited software programs and services on our Third Party Tools and Services FAQ page.
You may not use any of the programs or services on the “prohibited” list while the client is running. The list is not exhaustive, and we reserve the right to add to or modify the list at any time.
Unfair play, such as collusion, multiple account abuse, and use of prohibited programs may result in penalties at our discretion. These penalties may include warnings, restrictions on playing with certain other players, seizure of funds, and the closing of your Stars Account.
In the event that we deem that a User has engaged or attempted to engage in unfair play, including without limitation, engaging in any of the activities set forth above or any other game manipulation, we shall be entitled to take such action as we see fit, as described in our Terms of Service.
Each player will be allocated a time bank which allows the player extra time to make a decision.
- The time bank depletes as it is used. If a player elects to use his or her time bank, other players at the table will be notified.
- If a player fails to act in time, the time bank will be activated automatically if the following conditions are met:
- The player is connected to the system when his or her time expires; and
- The player has money invested in the pot (blinds and antes are considered as money invested in the pot)
- The time bank cannot be extended or replenished.
Live Chat/Voice Chat
You can choose to use the live chat or voice chat function where it is available.
We do not actively monitor chat, and you play at tables with chat enabled at your own risk.
Except in specially designated ‘national’ tournaments, your chat must be in English. Trivial exceptions (e.g. ‘Salut!’, ‘gracias’) are acceptable.
You are expected to chat in a way that would be appropriate in a public, face-to-face poker game. It is strictly prohibited to use chat for any malicious or offensive behavior, including but not limited to collusion, fraud, spam, and/or harassment. Abusive, foul, racist, threatening or otherwise inappropriate chat will not be tolerated.
You may not use the chat feature for any commercial use whatsoever including making any statements which promote any service or product of any party except us. And you shall not make statements about us or our services that are untrue or can be considered to be derogatory or critical.
You may not ‘flood’ the chat box by entering large amounts of text in order to interfere with the ordinary use of the chat facility by other players.
You may not ‘spam’ tables with announcements of private tournaments or Sit & Go events.
You may not make any chat comments which may affect the play of any hand or tournament, even if you are an observer. There are two exceptions to this rule:
- In cash game hands which are heads up (everyone else has folded, or the hand started with two players) the two players involved may chat about the hand as they wish.
- In tournaments which are heads up (everyone else has been knocked out of the tournament, or the tournament started with two players), the two players involved may chat about the hand as they wish.
Report any problem chat immediately;
To report chat issues from the table, you must be seated at that table. Depending on the table theme you are using, you will either need to click ‘Table’ in the upper left corner, the ‘Options’ button, or dealer tray at top of the table, before clicking the ‘Report Chat’ button. Then you can type in a message (include copy of the Stars ID / chat you wish to report, plus brief description, Then click the ‘Report Chat’ button.
To report chat from the desktop lobby, open the ‘Help’ menu on the right-hand side and select ‘Contact Support’, then click the button labelled ‘Open Contact Support Form’. On mobile, access ‘Settings & Tools’ via the ‘More’ menu, then tap ‘Contact Support’. Please make sure that you complete all the field requirements for the issue you are reporting including:
Language (i.e. English, French, etc)
- Category: Chat
- Sub-category: Report chat abuser / General chat question / Complaints
- Subject line (i.e. offensive comments)
- Type your message (include copy of Player ID / chat you wish to report)
- Then click the green ‘Send’ button to submit your report. You can also chose to email us with the details of your complaint.
We also encourage you to review our Poker Room FAQ.
You must take reasonable measures to protect your password and account information, and must not share it with any third party. In particular, we encourage players to choose a strong password, and to use one of the additional security features we offer such as the Stars PIN or RSA Security Token.
For more information on password security, see here.
For more information on the Stars PIN, see here.
For more information on the RSA Security Token, see here.
You must take reasonable measures to protect your computer and internet connection from unauthorised access and malicious software.
We cannot be held liable for any losses that result from a breach of security on your machine.
All our games use a standard 52-card poker deck, which is shuffled before the start of each hand, and set.
In draw games, if the original 52 card deck is insufficient to allow a player to draw the number of cards requested, the remaining deck and all of the cards discarded by players previously (including those discarded by players on the current drawing round) are shuffled together to make a new deck.
Once a reshuffle has occurred, the server will prevent a player from receiving back any specific card he has previously discarded.
In No Limit and Pot Limit games, the minimum bet will be equal to the big blind. However, our games treat the big blind as a raise of the small blind. That means that pre-flop, any raise in an unopened pot that is equal to or greater than the small blind reopens the action.
The Card Room Rules (including the Ring Game Rules and the Tournament Rules) as listed here are intended to complement the Terms of Service, not replace them. In the event of a discrepancy between the Card Room Rules (including the Ring Game Rules and the Tournament Rules) and the Terms of Service, the Terms of Service shall take precedence. In the event of a discrepancy between the Card Room Rules and the Tournament Rules, the Tournament Rules will take precedence in a tournament scenario. In the event of a discrepancy between the Card Room Rules and the Ring Game Rules, the Ring Game Rules will take precedence in a ring game scenario.
We reserve the right to terminate your account, or take any other action regarding your account we deem fit, without notice, if the above rules are breached.
In case of disputes, the decision of our management will be final.