PokerStars is proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your queries 24 hours a day, 7 days a week.
The best place to find answers to game-related questions is in our Frequently Asked Questions (FAQ) section. If your question is not covered in the FAQ, you can contact us and a member of our support staff will be happy to assist you.
If you don’t have a PokerStars account already, or can’t access your account for any reason, then write to us by email at firstname.lastname@example.org.
Otherwise, you can contact us through the PokerStars software using the Contact Support Form. A link to the form can be found in the ‘Help’ menu of the PokerStars software:
Simply select your preferred language, select the most appropriate Category (for example, ‘Tournaments’) and Sub-Category (for example ‘Tournament Rules’), input a Subject (for example ‘Question about Disconnected Players in Tournaments’) and then input your query.
Please include as much information as possible about your question or concern, so we can handle your email quickly, completely and professionally. If you receive an error message, or have a technical problem, please provide us with the message or a screenshot so we can best understand the problem and address it in a timely manner.
Real Money Deposits (Deposit Assistance)
When making a real money deposit in the Cashier, PokerStars can help you with our Deposit Assistance Department (DAD) feature. If your deposit is refused, you will be offered the ability to request live support. Once you click on this, PokerStars will then contact you via live chat to assist you with your deposit. If you do not see an offer of live support, email email@example.com, with ‘Chat Request’ in the subject line and remain logged in to PokerStars.
Deposit Assistance is currently available in English, Spanish, French, Italian, Russian, Dutch, and Portuguese.