PokerStars Support

PokerStars is proud to have a conscientious and dedicated service team working for you. Our support team is ready to answer your queries 24 hours a day, 7 days a week.

General Inquiries

The best place to find answers to game-related questions is in our Frequently Asked Questions (FAQ) section. If your question is not covered in the FAQ, you can contact us and a member of our support staff will be happy to assist you.

If you don’t have a PokerStars account already, or can’t access your account for any reason, then write to us by email at support@pokerstars.com.

Otherwise, you can contact us through the PokerStars software using the Contact Support Form. A link to the form can be found in the ‘Help’ menu of the PokerStars software:

Contact Support

Simply select your preferred language, select the most appropriate Category (for example, ‘Tournaments’) and Sub-Category (for example ‘Tournament Rules’), input a Subject (for example ‘Question about Disconnected Players in Tournaments’) and then input your query.

Contact Support Form

Please include as much information as possible about your question or concern, so we can handle your email quickly, completely and professionally. If you receive an error message, or have a technical problem, please provide us with the message or a screenshot so we can best understand the problem and address it in a timely manner.

Real Money Deposits (Deposit Assistance)

When making a real money deposit in the Cashier, PokerStars can help you with our Deposit Assistance Department (DAD) feature. If your deposit is refused, you will be offered the ability to request live support. Once you click on this, PokerStars will then contact you via live chat to assist you with your deposit. If you do not see an offer of live support, email dad@pokerstars.com, with ‘Chat Request’ in the subject line and remain logged in to PokerStars.

Deposit Assistance is currently available in English, Spanish, French, Italian, Russian, Dutch, and Portuguese.

POKER GAMES

PokerStars offers the following poker games:

To find out more about the features we offer on our site, please visit our Internet poker special features page. You can also find more details about our cardroom in the poker room section. And don't forget that PokerStars is the #1 site for poker tournaments.

責任博奕

Responsible Gaming

PokerStars撲克之星肩負博奕事業的社會責任,致力於讓所有玩家都能以負責的態度參與牌局,並享受牌局。

顧客服務常見問答集

FAQ

我們的顧客服務團隊整理出詳盡的常見問答集,供您查閱。

撲克室常見問答集

faq games

與PokerStars撲克之星線上撲克室相關的常見問題與回答。

特別賽事與活動

Special Offers

PokerStars撲克之星全年不斷推出特別賽事與活動,送您現金與最棒的現場錦標賽參賽席位等好禮!

如何玩撲克

How to Play Poker

在PokerStars撲克之星如何玩撲克網頁,我們給您撲克規則、新手須知,以及完整的教戰守策。

真實貨幣牌局

Chip Stack

存款至PokerStars撲克之星帳戶,快速又安全,存款後就可立即加入真實貨幣牌局!