Cashout Policy
Cashouts are automatically credited back to any and all of the following methods that you have used to make deposits, in the following order:
Cashouts are first processed back to the method(s) used to deposit. Within each deposit method, cashouts are then applied back to your oldest deposit first and your most recent deposit last. Due to changes in MasterCard's policy, we can no longer credit cashouts back to MasterCards.
We apologize if our cashout policy is an inconvenience, but this is a security feature designed to protect our customers against fraud. It ensures that no one can profit from misuse of another's account.
1. Maestro, Solo
When you make a cashout request, we will first cross-reference your request with any Maestro and Solo deposits you've made and will automatically credit cashouts back to Maestro and Solo accounts up to the amount purchased, from the oldest deposit, made with any of these methods, to the newest.
2. NETeller
If you have used NETeller to purchase, your cashouts will then be processed back to NETeller up to the amount purchased, again from the amount of your oldest NETeller deposit to the amount of your most recent deposit.
If your cashout is being applied back to a previous NETeller deposit that was made in any other currency than USD, your cashout will be converted into your NETeller account currency by PokerStars, before being sent to NETeller.
Note: This step does not apply to players in the US, Canada or Turkey. No cashouts will be processed to NETeller in these countries. Please view our Canadian FAQ or US FAQ pages for more information.
3.Moneybookers, ClickandBuy and WebMoney
If you have used Moneybookers, ClickandBuy or WebMoney to purchase, your cashouts will then be processed back to Moneybookers, ClickandBuy or WebMoney up to the amount purchased, again from the amount of your oldest deposit to the amount of your most recent deposit.
Receiving Your Winnings
If your cashout exceeds the total amount you've deposited that PokerStars is able to redeem, or you've used a method of deposit not listed above, you will have the following options to receive your funds:
- NETeller (not available in the US, Canada or Turkey)
- VISA or VISA (Visa is only available if you have made at least one purchase with a CFT eligible VISA and your cashout to VISA is from $100 to $2,000). Cashouts to VISA will be automatically converted by PokerStars from USD into the currency of the most recent CFT eligible VISA deposit.
- Moneybookers (only available if you have made at least one purchase with Moneybookers)
- ClickandBuy (only available if you have made at least one purchase with ClickandBuy)
- WebMoney (only available if you have made at least one purchase with WebMoney)
- Check in any of the following currencies:
- Direct Bank Transfer - your cashout is deposited directly into your bank account (only available in Austria, Germany, Spain and UK at this time).
How to Make a Cashout Request
To make a cashout request, login to your PokerStars account and visit the Cashier. Next, select the 'Cash Out' button. Input the amount you'd like to cash out and choose 'Submit'.
The following screen will display how your cashout will be processed. This is only an estimation of how your funds will be disbursed. We cannot guarantee that your cashout will be processed exactly as described, as this estimation does not take into account any temporary connectivity problems with outside processors or any issues pertaining to accounts outside of PokerStars.
Review the information on this screen carefully before you complete your cashout request. If you see that the card or account designated to receive your cashout has been cancelled or has expired, please cancel your cashout request and email us at support@pokerstars.com.
Cashouts processed back to previous deposits with NETeller, Moneybookers, ClickandBuy and WebMoney will appear in your account within a few minutes.
Cashouts to NETeller, Moneybookers, ClickandBuy and WebMoney that are above the total amount deposited, will be processed within 72 hours.
Credits, processed back to your previous amounts purchased with Maestro and Solo cards, will be sent for processing immediately, and will take 3-10 days to appear on your statement.
Cashouts, processed to CFT eligible VISA, Maestro and Solo cards that are above the total amount deposited, will be sent for processing within 72 hours. Please allow 3-10 days after your cashout has been processed for the funds to appear on your statement.
USD Checks will be delivered by regular mail and should arrive within 15 business days. For all other currencies, checks under $1,000 USD equivalent will be sent by regular mail, and should arrive within 15 business days and checks over $1,000 USD equivalent will be delivered by courier and should arrive within 7 business days. To be able to use our courier service we will need your contact phone number and your address must not be a PO Box or rural route address.
Direct Bank Transfer cashouts will be sent for processing within 72 hours. Please allow 3-5 business days for the funds to appear in your bank account.
An email notification from PokerStars will be sent to you confirming each transaction made within your PokerStars account. Always refer to your confirmation email after you've made a cashout to confirm how your funds were processed.
Please allow 48 hours from your last deposit before requesting to cash out.
In special cases, additional information may be required for a cashout to be processed.
How does conversion from USD to local currency work?
PokerStars uses Reuters exchange rates to covert players' funds from USD to local currency. PokerStars does not charge a conversion fee!
CFT Eligible VISA Cards
Cashouts back to VISA cards will be limited to cards eligible for Credit Fund Transfer (CFT). Most VISA cards issued by European and Canadian banks are CFT eligible. VISA cards issued by US banks are not eligible at the present time.
