Brazil Sports exit - FAQ

What is the restriction and who does it apply to?

The restriction will be based on both location IP and country of registration.

From the specified exit date, customers physically located in a specified country as well as any Stars Account that has a specified country as a country of registration, regardless of their IP or location, will no longer be able to access our Sports or Exchange product.

Which countries does this apply to?

Brazil (from December 16, 2024)

What happens to my balance?

Nothing, your balance remains safe and secure, and you may withdraw funds at any time.

Will I still be able to place sports bets?

No, from the exit date, you will no longer be able to place any sports bets.

What happens to my open sports bets?

Any open sports bets you have on events that haven’t started at the time of the closure will be affected:

• Open single bets will be voided, and stakes will be returned to your account.
• Open multiple bets:
  • where an official result for a selection is not known, the selection will be voided; and
  • where an official result for a selection is known, the selection will be settled as per the official result and any winnings will be paid out based on the revised odds of only settled selections.

Can I still see my past bets?

Yes, your Betting History will still be available to view in your account.

Can I still play Poker?

Yes, our Poker product remains unaffected.

What about the PokerStars Sports mobile app?

You will no longer be able to access or download the sports app from the exit date.