Error 2/79 or “Access denied” on Windows

Why do I see error 2/79 or “Access denied” on Windows?

This error usually occurs when the software does not have the correct Windows permissions.

It may also prevent you from saving or accessing hand histories or player notes.

A full reinstallation typically resolves this issue.

 

How can I back up my user files before reinstallation?

Back up your settings and player notes before reinstalling.

Files to back up:

• Settings file: user.ini or user
• Player notes: notes.user.xml (where ‘user’ is your username)

The player notes file appears only if you have saved notes or labels.

 

How can I back up files using the software?

If you can open PokerStars software:

• Go to Help
• Open My Settings Folder
• Find your files
• Copy them to a safe location
  
  

How can I back up files manually?

If you cannot open PokerStars software:

• Press the Windows Key + R
• Enter %USERPROFILE%\AppData\Local and press 'Enter'
• Open the .software folder
• Locate user.ini or user and notes.user.xml
• Copy the files to a safe location

After backing up your files, continue with reinstallation.

 

How can I uninstall the software?

To uninstall PokerStars software:

• Go to 'Settings'
• Apps
• Apps & Features
• Find the software
• Select 'Uninstall'
  
  

How can I delete the program and settings files?

After uninstalling, remove remaining files:

• Delete the installation folder (default: C:\Program Files (x86)\PokerStars)
• Open the settings folder (see previous steps)
• Delete all files inside the folder
  
  

How can I check user and software permissions?

Make sure your system settings allow the software to run correctly.

• Log in to Windows with an Administrator account

Check User Account Control (UAC):

1. Search for 'UAC' in Windows search
2. Select 'Change User Account Control Settings'
3. Set the slider to 'Default' if needed
4. Select 'OK' and restart your computer
   
   

How can I reinstall the software?

Download and install the software again.

• Install the software in the default directory: C:\Program Files (x86)\

If you want to silence the UAC without turning it off, third-party programs can help.

You can find these tools by searching for "UAC silent mode" on Google.

How can I restore my files?

Restore your files after reinstalling:

• Go to 'Help'
• Open 'My Settings Folder'
• Close the software
• Copy your saved files back into the folder
• Replace existing files if prompted