What information do I need to report a Slot game issue?

What details should I collect before contacting Support?

If you're experiencing problems with Slot games, gather the following information before contacting support:

1. The name of the Slot game you're playing.
2. Your web browser and device
   • Example: Chrome on Windows
   • Example: Safari on iPhone.
3. Any error messages that appear when you try to access the Slot game.
4. Whether the issue occurs with other Casino games (if so, list a few examples).

 

How do I send information to PokerStars?

You can contact Support through:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website