How do withdrawals work on PokerStars?

How do withdrawals work?

• Funds are returned to deposit methods used in the last 12 months
• If no deposit exists → you can choose any available method

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How are withdrawal methods selected?

• Based on deposit history
• Processed from oldest to most recent method

 

Can I use a different payment method for withdrawals?

Withdrawals must go back to your original deposit methods for security reasons.

If you want to use a different method:

• The existing method must be removed from your account.
• You’ll need to confirm why it’s no longer valid.

 

When can I use a different payment method for withdrawals?

• Only if the current method is removed
• You must explain why it is no longer valid
• Removed methods cannot be reused

 

How do I cancel a pending withdrawal?

How do I cancel a pending withdrawal on the website?

Follow these steps to cancel a withdrawal on the website.

1. Log in and go to the 'Cashier'
2. Select 'Transaction history'
3. Choose the withdrawal you want to cancel
4. Select 'Cancel pending withdrawal'
5. Enter your password and confirm

 

How do I cancel a pending withdrawal on the app or software?

Follow these steps to cancel a withdrawal on the app or software:

1. Log in and go to the 'Cashier'
2. Open the 'More tab' and select 'Pending Withdrawals'
3. Choose the withdrawal you want to cancel
4. Select 'Cancel pending withdrawal'
5. Enter your password and confirm

To use the same payment method again, you must cancel your existing pending withdrawal first.

After cancelling a pending withdrawal, you can submit a new withdrawal or wait for the current one to be processed.

 

How many pending withdrawals can I have per payment method?

You can only have one pending withdrawal per payment method at a time.

 

Why can’t I withdraw my whole balance?

You may not be able to withdraw your full balance if part of your funds has not met wagering requirements.

 

What wagering requirements apply?

Certain funds must be used before they become withdrawable.

• Deposited funds must be wagered at least once
• Transferred funds must be fully played before withdrawal

 

What funds are available for withdrawal?

Some funds become available automatically once conditions are met.

Winnings and returns from bets are available for withdrawal without additional steps.

 

Where can I see my balances?

You can see your balances by logging into your account and opening the ‘Cashier’.

Your balances are shown separately so you can clearly view:

• Funds available for withdrawal
• Funds that are restricted

 

How are balances displayed in the 'Cashier'?

Balances are split into different categories to show the type of funds you hold.

Each category represents a specific type of funds and helps you understand what can and cannot be withdrawn.

 

What can I do after cancelling a pending withdrawal?

After cancelling a pending withdrawal, you can submit a new withdrawal or wait for the current one to be processed.

 

What do the balance types mean?

In Play balance

The In Play balance represents your total account balance. It includes:

• Deposits
• Winnings
• Any other credits.

 

Withdrawable balance

The ‘Withdrawable’ balance is the amount you can currently withdraw.

It is made up of cleared winnings from cash games and tournaments.

 

What happens if my payment method is no longer active?

If your payment method is no longer active you will need to:

1. Cancel your withdrawal
2. Contact Support.

The payment method will be removed permanently.

 

What happens if funds are sent to an invalid card?

If a withdrawal has already been processed, it cannot be canceled or redirected.

Account still active

If your account is still active with the card issuer, the funds may still reach you.

• Funds may be credited to a replacement card or linked bank account.
• Wait 3-10 business days before contacting your card issuer.
• Contact support if the funds do not arrive after this period.

Account closed

If your account with the issuer is closed:

1. Contact Support
2. Confirm that you no longer hold an account with the issuer.

 

How often can I request a withdrawal?

There are limits on how frequently withdrawals can be requested.

• You can request one withdrawal per payment method at a time.
• Additional limits within a 24-hour period may apply.
• These limits are displayed in the 'Cashier'.

 

What payment method requirements apply to withdrawals?

Some payment methods require a prior deposit in the past 12 months before they can be used for withdrawals.

 

Methods that require a prior deposit

• INSTADEBIT
• Instant eChecks
• Payz
• Entropay
• MuchBetter
• NETELLER
• PayPal
• Stars Transfer
• Skrill
• VISA
• WebMoney

 

Methods that do not require a prior deposit

• Direct bank transfer
• Wire

Availability may vary depending on your country.

 

Where can I see available withdrawal methods?

You can view the withdrawal methods available to you based on your location.

• Log in and check the 'Cashier' for your available options
• Or visit the website and select your country below

See: Deposits & Withdrawals

 

How are player funds protected?

Player funds are managed using strict financial safeguards.

• Funds are held in segregated accounts.
• They are not used for operational expenses.
• Funds remain available for withdrawal, subject to security checks.

 

What is the Withdrawal Policy?

The withdrawal policy defines how your funds are returned and processed.

Withdrawals follow specific rules to maintain security and accuracy.

See Withdrawal Policy