Common PokerStars error messages

What are some of the common PokerStars error messages?

Some of the common error messages are listed here:

This information applies to:

• Windows
• macOS

How do I fix connection-related error messages?

• 2/67 and 2/87
  • Restart your computer and network equipment.
  • Turn off any proxy server or virtual private network running on your computer.
  • Check that your security software isn't blocking the PokerStars software.
• 2/83
  • Restart your computer and network equipment.
  • Turn off any proxy server or virtual private network running on your computer.
  • Make sure Port 80 is open on your router.
  • Check that your security software isn't blocking the PokerStars software.
• 2/89
  • Turn off any proxy server or virtual private network running on your computer.
• 3/0, 6/0 and 2/99
  • Restart your computer and network equipment.

If you still cannot connect or do not see an error message, open the connection troubleshooting article.

Press here

 

How do I fix other PokerStars error codes?

• 2/79 - Access denied
  • File-saving issues with the PokerStars Windows software.
  • Reinstall our software with a Windows account that has Administrator rights
• 2/1000
  • macOS update error
  • Reinstall with a macOS account that has Administrator rights.
  • In Terminal, enable the helper tool by entering:
    sudo launchctl enable system/com.starstechnologies.updater
• 674/1064 - "You are already logged in from another computer...."
  • Log out of your PokerStars account on any other device before logging in again.
• -101, -102 and -105
  • Restart your computer and network equipment.
  • Close any other software using internet bandwidth on your computer.
  • Turn off any proxy server or virtual private network running on your computer.
  • Check that your security software isn't blocking the PokerStars software.
• Disk write error
  • If the Windows installer file doesn't run in your web browser, try a different one (Chrome, Safari, etc.).
  • Right-click on the installer file and select 'Run as administrator'.
  • Temporarily uninstall your security software and rerun the installer.

What should I do if I still get errors?

If errors continue, contact Support.

Provide:

• A screenshot or description of the connection issue.
• The log files from the PokerStars software.

 

How do I send information to PokerStars?

You can send screenshots and log files through:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website