Allow PokerStars software through your firewall

Why is PokerStars software blocked by my firewall?

Your firewall may block PokerStars software from connecting to our servers.

This can happen when you allow default settings the first time you run the software.

 

How can I allow PokerStars software through my firewall?

Open your firewall settings and locate the list of allowed or blocked programs.

Find the PokerStars software files and allow unrestricted access.

You may see options such as ‘Permit all’ or similar.

 

How can I configure firewall settings?

Follow these general steps. The exact options may vary depending on your firewall software:

• Open the firewall control panel
• Locate the list of programs (for example, under a 'Programs' tab)

Look for the following files:

• PokerStars.exe
• PokerStarsUpdate.exe
• PokerStarsCommunicate.exe
• PokerstarsBr.exe
• PokerStarsComp.exe (.NET only)
• Tracer.exe
• xc.exe
• xcw.exe
• xcwxp.exe

For each file:

• Change the setting from 'Block All' to 'Permit All' or the least restrictive option

 

What should I do if I can’t find these settings?

Firewall settings vary depending on the software and version.

If you cannot find the correct options, contact your firewall provider for support.