How do I fix errors -3/0, -6/0, or -2/99?

What do these errors mean?

Errors -3/0, -6/0, and -2/99 indicate a problem with the PokerStars Windows software updater.

 

Step 1: Restart your computer and network equipment

These errors are often resolved by restarting your system and network connection.

 

How do I restart my network equipment?

1. Restart your computer
2. Power cycle your:
• Modem
• Router
• Access points
3. Confirm your internet connection is working
4. Open the PokerStars software again

If the issue continues, proceed to Step 2.

 

Step 2: Collect PokerStars log files

If the errors continue after restarting, send your PokerStars log files to Support for investigation.

 

How do I locate PokerStars log files?

1. Press Windows key + R
2. Enter:

%USERPROFILE%\AppData\Local

3. Press ‘Enter’
4. Open the PokerStars folder
5. Locate files ending in:
• .log.0
• .log.1
6. Drag the files to your desktop

 

How do I send PokerStars log files to Support?

You can send log files through:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website

Include your username when contacting Support.