How do I fix error -2/1000 on Mac?

Step 1: Reinstall the software

Reinstalling the software often fixes error -2/1000.

When you reinstall, you may see a prompt asking for your Mac's admin username and password.

Use your Mac admin credentials, not your PokerStars account login details.

 

How do I reinstall the software?

1. Download the latest version of the software from our website.
2. Run the installer.
3. When prompted, enter your Mac's admin username and password (not your account login details).
4. Wait for the installation to complete.

If reinstalling doesn't fix the error, proceed to Step 2.

 

Step 2: Check administrator permissions

You need admin rights to install or update the software.

 

How do I check if my Mac account has admin rights?

To check if your Mac account has admin rights:

1. Open the Apple menu.
2. Choose 'System Preferences'.
3. Press the 'Accounts' icon.
4. Find your account in the list on the left side of the 'Accounts' window.

If the word Admin appears below your account name, you are an administrator on this Mac.

If you don't have admin rights, contact the person who manages the Mac.

 

Step 3: Enable the helper tool

If reinstalling didn't work, the helper tool may be disabled. You can enable it using 'Terminal'.

 

How do I enable the helper tool?

To enable the helper tool:

1. Open 'Terminal'.

   • Applications → Utilities → Terminal

   • Or use Spotlight Search: press Command + Space to open Spotlight, type "Terminal", and double-click the search result.

2. Run this command to check if the helper tool is disabled:

   more /private/var/db/com.apple.xpc.launchd/disabled.plist | grep com/starstechnologies.updater

3. If the Terminal displays <key>com.starstechnologies.updater</key>, the helper tool is disabled. Re-enable it using this command:

   sudo launchctl enable system/com.starstechnologies.updater

4. Close 'Terminal' and try installing or updating the software again.

If enabling the helper tool doesn't fix the error, proceed to the next step.

 

Step 4: Check software permissions

The software requires:

• Read
• Write
• Execute

permissions to run correctly.

 

How do I verify software permissions?

1. Confirm the software is installed in the default location: the 'Applications' folder.
2. Open 'Terminal'.
3. Run this command:

   ls -la /Applications

4. Take a screenshot of the results.
5. Send the screenshot to our Support team for review

 

How do I send a screenshot to PokerStars?

You can send screenshots through:

• Live Chat in the PokerStars software
• Live Chat in the mobile app
• Live Chat on the website

Include your PokerStars username when contacting Support.