Fix error -2/83

Why do I see error -2/83?

You may see error -2/83 if security software blocks Port 80.

The software needs access to this port to update correctly.

 

How can I fix error -2/83?

Try these steps:

• Restart your computer
• Turn your network equipment off and on (for example, router or access points)
• Check that your internet connection works
• Reopen the software

If the issue continues, check your firewall settings.

 

How can I check my firewall settings?

If the issue continues, check your firewall settings.

Open the article about allowing the software through your firewall.

Select 'Setup the firewall to allow our software to connect to the server'

 

What information should I send to Support?

If the issue continues, contact Support and include:

• Whether you use a proxy server or VPN (include details)
• The name and version of your security software
• Your connection type (for example, cable, DSL, satellite)
• Your internet service provider (ISP)
• Software log files

 

How can I send this information?

You can send this information through the software or the website.

Open the article about sending log files.
Select 'How to send log files'