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What is PokerStarsPay?

PokerStarsPay allows you to make funds transfers in your local currency directly from your bank account. You can make the transfer online at your bank's website and your Stars Account will be updated almost instantly.

How can I make purchases?

PokerStarsPay is fully integrated via the cashier. When you click on ‘Cashier’ and then on ‘Make a Deposit’, you will see an option to use PokerStarsPay. Click on the PokerStarsPay button, and select your bank from the list of supported banks. Enter the information requested and the amount you wish to deposit in your local currency. You will be then presented with instructions to complete the deposit, which will also be emailed to you.

The instructions will include the bank details of our payment processor, which you must include in the instructions to your bank when you are sending your payment to us.

How long does it take before my Stars Account is credited?

Once you make the transfer from your bank, the funds will be credited to your Stars Account within 30 minutes in most cases. However, in some countries owing to local banking norms or working hours the transfer may take anywhere between 12-72 hours.

What about my cashouts?

PokerStarsPay cashouts are currently unavailable. Please check our cashout policy for more information.

How does the exchange rate conversion work?

Currency conversions from/to local currency for all PokerStarsPay transactions – deposits and Cashouts - are processed by our payment processor.

If you deposit to or cashout from your EUR, CAD or GBP Stars Account balances the following will also apply: we will use the prevailing mid-market rate provided by XE (plus a small fee if applicable) to convert your deposits to your account currency. For additional information, please read our Real Money Transaction Processing and Currency Conversion Terms and Conditions.

What will it cost me to use this payment method?

We do not charge any fees for using PokerStarsPay, however an additional fee may be applied by our payment processor for processing of your cashout transactions.

If you have any further queries, feel free to contact Support.

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