Third Party Tools and Services FAQ

Q.What is this all about?

A.

As online poker has grown in popularity, people have developed tools and web-based services to help them play better online. We think it is okay for players to use some of these tools and services. However, we think that some go beyond what we consider acceptable as an aid to playing online.

There are many things that a player can do to improve their chances in a poker game. For instance, they can play a lot and gain experience, or they can read a book about poker. Both of these techniques are clearly appropriate. At the other end of the spectrum, they can work in collusion with a partner, sharing information about hole cards and teaming up against other players. This is clearly cheating.

In between those two extremes are many tools - some of which we consider to be too close to cheating. For example, there are people building huge databases with profiles of every player on PokerStars, and they are selling access to these databases. A player with access to such a database can call up detailed information about every one of his opponents without ever playing against those opponents himself. We believe this gives that player an unfair advantage against others at his table.

Obviously, knowledgeable people will disagree over what is appropriate and what is not. We have developed what we consider to be a reasonable compromise between letting players take every possible fair advantage, and prohibiting the unfair ones.

Q.Why did this all get started?

A.

We have received emails on this subject from many players. Some want to use these tools or services and are asking if they're okay. Other players are concerned that their opponents are using them. We needed to establish a policy so we could draw a line between acceptable and unacceptable tools and services. We made this decision only after thorough discussion within PokerStars and with poker experts outside PokerStars, including our team of professionals.

Q.In general, what kind of tools and services are acceptable?

A.

The following types of tools and services are generally acceptable:

  1. Tools, services, or charts that simply tell you odds, starting hand recommendations, etc.
  2. Tools and services that profile your opponents, but make use of only information which you have accumulated through your own play.
  3. Macros and Hotkey programs that don't have any bearing on gameplay logic. For example, you can use AutoHotKey, MacroExpress or AutoIt3 to make it such that you 'bet the pot' when you press the 'P' key, but you cannot use these or other utilities to create an autofolder that folds poor starting hands, or that automates advice or actions from any other tool or service.
  4. Tools and services that help you analyse your game but do not or cannot be setup to offer dynamic, real-time game play advice.

Q.Why is this an issue?

A.

Consider this: you are playing at a six-person table and the other five players at that table are using a shared database program. After each hand, they are able to see what cards every other player (except you) had. Do you want to play at that table?

Q.Can you give some examples of acceptable tools and services ?

A.

The following are examples of tools and services which are permitted:

NOTE: PokerStars does not make any guarantees regarding the functionality, reliability, or safety of any of these tools or services.

AdvancedPokerTraining Auto HandPoster AutoReg
BlazingStars^ CardHider ChartManager
Coach Rounder ColoringTool DoN Indicator
DonkeyTracker Draw Poker Source EasySeatPoker
EasySeatPro FlopInspector FlopZilla
FlopZoom^ FPP Pro Plus FreePokerDB (aka FPDB)
Gam Poker Analyzer GameTime+ Hand2Note
HighStakesDB Hiroku-Script Hold’em Cockpit
Holdem Indicator Holdem Manager (including Table Scanner) Hold’em Manager 2 (including Hold’em Manager Sync)
Hold’em Profiler (including Super HUD) HoldemBoss HoldemLuck
Holy Grail of Poker iToldem Jivaro
KayTeEmPro’s Odds Calculator KoySit LobbyHunter
MacroPoker MagicHoldem Need4Seat
NoteCaddy NotesNL Official Poker Rankings
Omaha Indicator OmahaChecker OpenTool
Perfect Reads PlaceMint PlayerGPS
PlayerPeek PLO Ranger Pokalytics
Poker Academy Prospector Poker Buddy Poker Calculator Pro by PokerProLabs†
Poker Copilot^ Poker Evolver Poker Hole Cards
Poker Indicator Poker Office Poker Pro Labs (including Super HUD)
Poker Sharpener Poker Shortcuts Poker Sleuth
Poker Stove Poker Vitals Poker Wizard
Poker4Tuna PokerAce HUD PokerCoach†
PokerDebugger PokerDreamEquity Pokerface
PokerGrapher PokerHands PokerJuice
PokerObserver HUD PokerPlaner Poker-Spy
PokerStat PokerStrategy SideKick PokerStrategy Equilab
PokerTableStats PokerTracker (including TableTracker) Pot Odd Rechner
ProPokerTool’s Odds Oracle PS Hand Watcher PS Mate
PS Never SitOut PS Play ByVoice PS Wins Viewer
PSxPoker Tracker and HUD RangeDefiner RankExplorer
SeatMojo Secret Stats: Preflop Selektor
SessionLord CashOpener SessionLord SnGOpener SessionLord SngAutoColoring
SharkScope (including SharkScope HUD) Sharktoolz Bankroll Manager Sharktoolz Poker-Reader
SharkyScanner Sharkystrator SitnGo Wizard (version 1.0.1.163 and newer) †
Slice SmartBuddy SpinWiz
StackAndTile Star Tracker StarsHelper
Stud Indicator Table of Interest Table Optimizer
Table Shark Table Tamer TableDroid
TableJuggler TableNinja TableScan Turbo
Telescope by SpadeIt ThePokerDB TiltBreaker
TimeMojo Tournament Indicator Tournament Shark
Tournament Updater Tourney Manager Turbo SeatIN
Unfold Poker Universal Poker Table Organizer Usunpokertools
VantageHUD Winning Poker HUD Xeester

This list was last updated March 26, 2015.

^ Denotes tool is compatible with Mac OS X only

† Denotes tool offers a limited subset of features when the PokerStars client is open, in order to comply with our policy

 

 

Q.In general, what kinds of tools and services are prohibited?

A.

The following types of tools and services are prohibited:

  1. Any tool or service that shares hole card data with other players or servicesis colluding, and is prohibited.
  2. Any tool or service that works off of a central database of player profiles or hands played is prohibited.
  3. Any tool or service that plays without human intervention (a ‘bot’) or reduces the requirement of a human playing. For instance, an ‘auto-folder’ is prohibited.
  4. The practice of datamining (observing games without playing in order to build up a database of hand histories for future reference) is prohibited.
  5. Any tool or service that offers dynamic, real-time commentary or advice on the current game state that goes beyond reporting data and statistics.

Q.Can you give some examples of tools and services which are prohibited?

A.

The following are examples of tools and services which are prohibited at all times

Advanced Poker Calculator CardAnalyzer Frogbot
FullAutoHoldem Gambot Hand HQ
HH Repository HHCollector HHdealer
hhSmithy Hold’em Watcher Holdem Hawk
Holdem Inspector a.k.a. Online Holdem Inspector Holdem Pirate Holdem Spy
Holdem Tournament Raider ICM-Bot iHH Harvester
Mandraker MyPokerIntel NoLimitFoldem
Online Omaha High Inspector Online Poker Bot Online Tournament Inspector
Open Holdem Bot OPI Wizard Paragon Poker Pal
Poker Android Poker Bloodhound Poker Bot+
Poker Crusher Poker Edge Poker Inspector a.k.a. Online Poker Inspector
Poker Mate Poker Prophecy Poker Sherlock
Poker Sidekick Poker Table Manager Poker Usher
POKERobot Preflop Autofolder Preflop Poker Bot
RatingViewer Seeker Sense Mind
Shanky Bot SharkMate Sit And Go Shark
Sit n' Go Brain Sixth Sense SmartCollector a.k.a. Mixed Harvesters
SpadeEye Stars Hand History (SHH) StarSpy
StatsForPoker Stud Inspector Table Ratings aka Poker Table Ratings
Texas Auto Fold WarBot WinHoldem

This list was last updated March 26, 2015

There are some tools and services which have legitimate uses for analysing your game, but which are not appropriate for use during play. For example, ICM (Independent Chip Model) and Nash Equilibrium tools may be used for post-game analysis and for studying hands which you have previously played. Also, there are some web-based results databases, and its fine to use these to look at your own results. However, you may not use such a tool while the PokerStars software is open. 

Some examples of tools and services which are prohibited only while PokerStars is running are:

ALL IN Expert Calculatem Pro CardRunners EV calculator
CoffeeCalc Crushing-HUSNG’s 3Bet-Tool EVinTIme
Holdem Advantage Holdem Genius Holdem Radar
Hold’em Signs HoldemResources Calculator ICM Poker
ICMIZER Jennifear Limit Hold’em Pre-flop Hand Advisor by Intellipoker
LongHUD NodeMind Poker Calculator PioSOLVER
Poker Player Database PokerAnalytics Pokerazor
Pokerbility PokerKant PokerStrategy ICM Trainer
PokerZion No-limit Advisor PreflopSSS Push Bot Poker
PushPot RangeEdge SAGE Decision Calculator
Short Stacking Strategy Calculator SimpleNash Sit n’ Go End Game Tools
SitnGo Wizard (v1.0.1.162 and older)** SNG Power Tools SNG Solver
Spade ICM STT Analyzer by PokerSoftware Tools Texas Calculatem

This list was last updated March 26, 2015.

* PH Stars (a compliant version of Insight Poker Hound) is permitted
** SitnGo Wizard version 1.0.1.163 and later is permitted

Q.How do I opt-out of being tracked by third-party tools?

A.

Many of the tools listed above allow you to opt-out from being tracked, or having your information displayed to other users of the tool. As each tool has a different opt-out procedure, please review each tool's respective website or contact their support for specific information on how to opt-out of their service.

Q.Why are there two lists of prohibited tools? What is the difference between them?

A.

The first list details tools which are prohibited at all times. None of these tools may be used on your computer, even if not installed on the machine, and even if you do not use them in conjunction with the PokerStars client. PokerStars will take active measures to detect these tools and will take punitive action against players who have them (see 'What steps are you going to take...' below).

The second list details tools and services which may not be used in conjunction with PokerStars or while the PokerStars client software is open. We recognise that these tools have legitimate uses - perhaps for analysing your game or tracking your results - but we feel that they cross the line of what is acceptable for use during play. PokerStars will take measures to detect these tools and will issue warnings to players using them. PokerStars will also work with the developers of such tools to assist them in complying with the rules.

Q.There's a tool / service I'd like to use, but it's not on any of these lists. Now what?

A.

Please send an email to support@pokerstars.com with all the information you have about the tool or service in question. Please include a URL to a relevant web page if possible. We will review the tool or service and let you know if it's permitted or not.

Q.Are the above lists subject to change?

A.

Yes. In addition to evaluating new tools and services that come to our attention, PokerStars frequently re-examines those already on the permitted and prohibited lists to ensure they continue to fall within our terms of service. In addition, the terms of service themselves and the definition of a prohibited tool or service are periodically re-examined and are subject to change without notice. These re-examinations can result in a tool or service being reclassified without notice, moving from the permitted list to the prohibited list or vice-versa. PokerStars assumes no responsibility to notify players of any such reclassifications. Players should regularly check the lists of tools and services to verify the current status of any item's classification.

Q.Are all of the tools and services on the permitted list safe to use?

A.

PokerStars does not actively endorse or support any tool or service on the permitted list, nor do we make any guarantees regarding the functionality, reliability, or safety of any service whatsoever.

Q.May I use a permitted tool or service to record information about players from hands in which I am not playing?

A.

No. You may only collect hand histories and player information from hands in which you are a participant.

Q.What steps are you going to take to prevent players from using prohibited tools and services?

A.

We are going to look to see if any of those tools or services which may provide an unfair advantage are running on a player's computer.

Q.Are you going to look for anything else on players' computers?

A.

Absolutely not. Our sole interest is in protecting our players and our site from tools and services that we believe are bad for the integrity and fairness of our games.

Q.Can PokerStars see my internet browsing history, documents, or other private files and information?

A.

No. PokerStars takes your privacy very seriously and complies with relevant Data Protection law. PokerStars does not collect personally-identifiable information, other than that provided by the player during account registration and routine security verifications. It is not possible for any member of PokerStars staff to read or copy private data from your machine. For more information, see our Privacy Policy.

Q.Some prohibited services listed above are internet web sites, especially those revolving around datamining. What steps do you take to stop their use?

A.

PokerStars believes that it is best to take action against these services at the root. Consequently, we are continually improving our software to stop the datamining of our games. In addition, PokerStars reserves the right to take legal action as it deems fit against those services that maliciously and repeatedly breach our Terms of Service.

Q.Can PokerStars make any changes to the files on my computer?

A.

PokerStars may, at our discretion, prevent the PokerStars client program from running on your machine, or require players to upgrade the client program. However, it is not possible for PokerStars staff to remotely modify any file on your computer, or send any file to your machine.

Q.Are you going to confiscate the account funds of somebody running a prohibited tool or service?

A.

While we reserve the right to confiscate the funds of somebody running a prohibited tool or service, we are not going to do this lightly. Our goal is to educate via warning players who are found to be using prohibited software that is publicly available for download. However, we will confiscate funds if a player shows a pattern of using prohibited tools and services after being warned, or if a player attempts to bypass our detection measures, or if a player is found to be privately developing or using privately developed software which violates our policies.

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